Wacom DTU-710 - MANUAL 2 User Manual page 30

Troubleshooting
Problem
You have to press hard with the pen
when clicking or drawing.
The side switch does not work.
The pen tip and screen cursor do
not properly line up.
The screen cursor moves but it does
not jump to the pen tip location.
When the pen is placed on the
display screen, and it does not
follow the pen tip when the pen is
moved across the display.
The line you are drawing does not
line up with the location of the
screen cursor in paint applications.
The screen cursor jumps back
when using your regular mouse or
trackball.
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Open the tablet control panel and go to the PEN tab. Move
the TIP FEEL slider toward SOFT.
Be sure you are using the pen (model UP-911E) that
originally came with your pen display tablet. Other pens may
not function properly on the DTU-710 pen display tablet.
Be sure you press the side switch when the pen tip is in
proximity – do this without pressing down on the pen tip.
From the tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur.
Make sure the status LED lights blue when you press the
side switch. Verify also that the USB cable is plugged in; The
LED will not light if the USB cable is not plugged into an
active port. If the LED does not light, you may have defective
hardware .
Open the tablet control panel and select the CALIBRATE tab.
Continue with Calibrating the DTU-710 on page 14.
Make sure the pen tablet driver has loaded properly by
opening the tablet control panel. If the driver did not load,
you will see an error message. If an error message appears,
reboot your computer. If the problem persists, refer to the
appropriate Installation instructions for your platform and
reinstall the pen tablet software.
If you have customized the side switch (when equipped)
on your pen to toggle between pen mode and mouse mode,
make sure that your pen display tablet is operating in pen
mode. See Button Functions, beginning on page 12, for more
information.
To function properly, some applications require that the pen
is set to pen mode. Make sure the pen has not been toggled to
mouse mode.
If the pen is set to pen mode and the problem still exists,
then you may have a corrupted preferences file. Follow the
instructions in the next tip to create a new preferences file.
When the pen is not in use, place it on the pen rest, in the
pen storage compartment, or at some location near the pen
display tablet, but not on the display. Leaving your pen
on the pen display tablet may interfere with screen cursor
positioning when using other input devices.
Hint