Xerox Phaser 3600 User Manual page 61

Condition
Vertical lines If black vertical streaks appear on the page:
• The drum inside the print cartridge has
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probably been scratched. Install a new print
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cartridge.
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Gray If the amount of background shading becomes
background unacceptable, the procedures below may fix the
problem.
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• Change to lighter weight pages. See page 5.3.
• Check the printer's environment; very dry (low
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humidity) or high humidity (higher than 80%
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RH) conditions can increase the amount of
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background shading.
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• Remove the old print cartridge and install a
new one. See page 8.4.
Toner smear
• Clean the inside of the printer. See page 8.1.
• Check the type and quality. See page 5.2.
• Remove the print cartridge and install a new
one. See page 8.4.
Vertical If marks repeatedly appear on the printed side of
repetitive the page at even intervals:
defects
• The print cartridge may be damaged. If a
repetitive mark occurs on the page, print a
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cleaning sheet several times to clean the
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cartridge; see page 8.2. After the printout, if
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you still have the same problems, install a new
print cartridge. See page 8.4.
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• Parts of the printer may have toner on them. If
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the defects occur on the back of the page, the
problem will likely correct itself after a few more
pages.
• The fusing assembly may be damaged.
Contact a service representative.
Suggested solutions Condition
Background Background scatter results from bits of toner
scatter distributed on the printed page.
• The paper may be too damp. Try printing with a
A
• If background scatter occurs on an envelope,
• If background scatter covers the entire surface
Misformed
• If characters are improperly formed and
characters
• If characters are improperly formed and
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
• Ensure that the paper or other material is
Curl or wave
• Ensure that the paper is loaded properly.
• Check the type and quality. Both high
• Turn over the stack of paper in the tray. Also try
• Try printing to the rear cover (face-up).
Wrinkles or
• Ensure that the paper is loaded properly.
creases
• Check the paper type and quality. See
• Open the rear cover and try printing to the rear
• Turn over the stack of paper in tray. Also try
9.14
<Troubleshooting>
Suggested solutions
different batch of paper. Do not open packages
of paper until necessary so that the paper does
not absorb too much moisture.
change the printing layout to avoid printing over
areas that have overlapping seams on the reverse
side. Printing on seams can cause problems.
area of a printed page, adjust the print
resolution through your software application or
via the printer properties window.
producing hollowed images, the paper stock
may be too slick. Try a different paper. See
page 5.3.
producing a wavy effect, the scanner unit may
need service. Verify that it also occurs on a
demo page (see page 2.9). For service, contact
a service representative.
page 5.2.
loaded correctly and the guides are not too
tight or too loose against the paper stack.
temperature and humidity can cause paper
curl. See page 5.2.
rotating the paper 180° in tray.
page 5.2.
cover (face-up).
rotating the paper 180° in tray.