Xerox Phaser 3600 User Manual page 59

Condition Possible cause
Print job is The job may be
extremely very complex.
slow.
The printer may
have insufficient
random-access
memory (RAM).
Half the page The page layout
is blank. is too complex.
The page
orientation setting
may be incorrect.
The paper size
and the paper
size settings do
not match.
Suggested solutions
Reduce the complexity of the
page(s) or try adjusting the
print quality settings.
To adjust the print quality
settings, reduce the resolution.
If you have set the resolution to
1200 dpi (Best), change it to
600 dpi (Normal). See the
Software Section.
Change the port setting to the
USB or network port to improve
print speed.
Your printer prints A4-sized
paper at 38 ppm and letter-
sized paper at 40 ppm. your
printer prints A4-sized paper at
26 ipm and letter-sized paper at
27 ipm in the duplex printing
mode.
Install more memory in your
printer. See page 10.1.
Simplify the page layout and
remove any unnecessary
graphics from the document.
Install more memory in your
printer. See page 10.1.
Change the page orientation in
your application. See the
Software Section.
Ensure that the paper size in
the printer driver settings
matches the paper in tray.
Or, ensure that the paper size
in the printer driver settings
matches the paper selection in
the software application
settings you use.
Condition Possible cause
The paper There is too much
keeps paper in tray.
jamming.
An incorrect type
of paper is being
used.
An incorrect
output method is
being used.
There may be
debris inside the
printer.
The printer The printer cable
prints, but is loose or
the text is defective.
wrong,
garbled, or
incomplete.
The wrong printer
driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
9.12
<Troubleshooting>
Suggested solutions
Remove excess paper from
tray.
If printing on special materials,
use tray 1(MPT).
Use only paper that meets
printer specifications.
If printing on special materials,
use tray 1(MPT).
Special print materials, such as
thick paper, should not be
printed using the output tray
(face-down). Use the rear
cover (face-up) instead.
Open the top cover and
remove the debris.
Disconnect and reconnect the
printer cable. Try a print job that
you have already printed
successfully. If possible, attach
the cable and printer to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
Check the application's printer
selection menu to ensure that
your printer is selected.
Try printing a job from another
application.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a C:\
prompt, type Dir LPT1, and
press Enter. (This assumes
you are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off
and then back on again.