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book.book Page 67 Tuesday, November 27, 2007 10:29 AM
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
the program.
A program is designed for an earlier Windows operating system
U N T H E
R O G R A M
R
P
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Start
Click
version of Windows.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
U
S E A V I R U S
-
S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
S
O R
S
C D
,
D V D
S
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R
C O M P U T E R T H R O U G H T H E
— If necessary, uninstall and then reinstall
O M P A T I B I L I T Y
I Z A R D
C
W
→ Control Panel→ Programs→ Use an older program with this
— If you are unable to get a response by pressing a key on
T A R T M E N U
S
—
—
,
F L O P P Y D I S K S
Troubleshooting
,
67
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Table of Contents
Troubleshooting
