External Keyboard Problems; Unexpected Characters; Lockups And Software Problems - Dell PP14L Owner's Manual

External keyboard problems

NOTE:
When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
C H E C K T H E E X T E R N A L K E Y B O A R D
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the Start button, point to All Programs→ Accessories, and click
Notepad.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
O V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D
T
K E Y B O A R D —
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the Start button, point to All Programs→ Accessories, and click
Notepad.
5
Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 113.

Unexpected characters

D I S A B L E T H E N U M E R I C K E Y P A D
displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
— Shut down the computer. Disconnect the keyboard cable and check
—
— Press <Num Lk> to disable the numeric keypad if numbers are
C H E C K T H E I N T E G R A T E D
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Solving Problems
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