Troubleshooting - Marantz SR9600 User Manual

TROUBLESHOOTING

In case of trouble, check the following before calling for service:
1. Are the connections made properly?
2. Are you operating the unit properly following the user's guide?
3. Are the power amplifiers and speaker working properly?
If the unit does not operate properly, check items shown in the following table.
If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the
internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest
Marantz authorized dealer or the Marantz Service Center in your country.
SYMPTOM CAUSE
The SR9600 cannot be turned on. The power plug is not connected.
No sound and picture are Mute is on.
output even when power is on.
The input cable is not connected
correctly.
The master volume control is turned all
the way down.
The function selector position is wrong.
No speaker output. The headphones are connected to the
headphone jack.
Incorrect audio or video for The input cable is connected incorrectly.
selected source.
Incorrect audio from a channel. The speaker cable is connected incorrectly.
No audio is output from the The center speaker cable connection is
center channel speaker. incomplete.
STEREO has been selected for the
Surround mode.
Center = NONE has been selected in
SETUP mode.
No audio is output from the The surround speaker cable connection
surround speakers. is incomplete.
STEREO has been selected for the
Surround mode.
Surround = NONE has been selected in
the SETUP mode.
No audio is output from the The surround back speaker cable
surround back speakers. connection is incomplete.
The surround mode is not EX/ES mode.
Surround back = NONE has been
selected in the SPEAKER SIZE menu.
REMEDY
Connect the power plug to the outlet.
Cancel mute using the remote control unit.
See the connection diagram and connect the
cables correctly.
Adjust the master volume.
Select the correct position.
Disconnect the headphones. (Speakers will not
output sound when headphones are connected.)
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly by referring to the
connection diagram.
Connect the cable correctly.
When STEREO is selected for the Surround mode,
no sound will be output from the center speaker.
Set another Surround mode.
Make the correct setting.
Connect the cable correctly.
When STEREO has been selected for the
Surround mode, no sound will be output from the
surround speaker. Set another Surround mode.
Make the correct setting.
Connect the cable correctly.
Set surround mode EX/ES.
Make the correct setting.
SYMPTOM CAUSE
Cannot select the EX/ES or Surround Back = NONE has been
THX EX mode. selected in the SPEAKER SIZE menu.
The input signal is incompatible.
Cannot select THX ULTRA 2 Surround Back = 1ch, NONE has been
CINEMA MUSIC, GAMES. selected in the SPEAKER SIZE menu
The input signal is incompatible.
Cannot select the Neo:6 The input signal is incompatible.
mode.
Ca not select the CSII mode. The input signal is incompatible.
No output to SUBWOOFER Subwoofer = NONE has been selected
OUT. in the Setup mode.
Noise is produced during DTS- Analog has been selected for input.
encoded CD or laserdisc play.
A specific channel does not Nothing recorded on source.
produce output.
AM or FM reception fails. Antenna connection is incomplete.
Noise is heard during AM Reception is affected by other electrical
reception. fields.
Noise is heard during FM The radio waves from the broadcasting
reception. station are weak.
Cannot get programmed Preset data has been erased.
station when the PRESET
button is pressed.
Control with the remote Batteries are exhausted.
control unit fails.
Remote control unit function key setting
is wrong.
The distance between the SR9600 and
the remote control unit is too far.
Something is blocking the SR9600 and
the remote control unit.
MRAC is not working. Headphones are connected.
Note:
• After "PROTECT" appears on the unit's display, the standby indicator may start flashing. If it does, there is a
problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote
control unit, call for servicing.
REMEDY
Make the correct setting.
Use a 5.1channel source.
Make the correct setting.
Use a 5.1channel source.
Use a 2 channel Dolby Digital input signal, PCM
input signal or analog input signal.
Use a 2 channel Dolby Digital input signal, PCM
input signal or analog input signal.
Select Subwoofer = YES.
Be sure to perform digital connection, select digital
input, then play.
Check the encoded channel on the source side.
Correctly connect the indoor AM and FM antennas
to AM and FM antenna outlets.
Try changing the location where the AM indoor
antenna is set up.
Install an FM outdoor antenna.
Disconnecting power plug for long periods of time
will erase preset data. If this happens, input the
preset data again.
Replace all the batteries with new ones.
Select a different position from which equipment
will be controlled.
Move closer to the SR9600.
Remove the offending object.
Disconnect the headphones.
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