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Frequently Asked Questions (FAQs)
The following are some of the
most frequently asked questions
about our Dual-Deck VCRs.
If you don't find the answers you
need here, you can contact our
Customer Service Department as
follows:
• Phone: (480) 922-0896
• Office hours:
Monday-Friday, 6:00 a.m.
to 9:00 p.m. MST
Saturday-Sunday, 8:00 a.m.
to 4:00 p.m. MST
• E-Mail: "customerservice@
sensoryscience.com"
• Web: "www.govideo.com"
or "www.sensoryscience.
com". Our Web site
includes downloadable
manuals and spec sheets as
well as a listing of autho-
rized Go-Video service
centers.
Why am I not getting a picture?
• Make sure the TV/VCR button on the front panel is set to VCR (the VCR icon on the front panel display
should be on).
• Make sure your TV is set to the same channel (3 or 4) as the switch on the back of your VCR.
Why is the picture quality poor?
• Change the channel switch on the back of the VCR, i.e. if it's set to 3 change it to 4. Then make sure your TV
is set to the same channel.
• If the picture is bad while playing a tape, try adjusting the tracking control. Press the "Auto" button (Auto-
matic Tracking) or the TRK up/down arrows (Manual Tracking) on the remote while the tape is playing.
• The video heads may be dirty; try cleaning the heads with a nonabrasive head cleaning tape.
Why can't I record from my cable box?
• Make sure the VCR is tuned to the cable box output channel (2, 3, or 4). Confirm this channel with your
local cable provider.
Why can't I Timer Record?
• Make sure the clock is set to the correct time, and the AM/PM adjustment is set correctly.
• If you have a cable box, make sure the Record Source is set to the cable box output channel (2, 3, or 4), and
that the cable box is set to the channel you wish to record.
Why isn't my remote control working?
• Make sure you are pointing the remote control directly at the VCR and that there are no obstacles between
the remote control and VCR. Sunlight on the VCR front panel can sometimes interfere with the remote
signal.
• Make sure the batteries in your remote are fresh and installed properly.
• The "TV" button may have been pressed by accident. This makes the remote control only operate the
television. Press the VCR key on the remote and try again.
Why do my tapes record at different speeds when I use Copy Tape?
Because Speed Matching is "Off" in the Copy & Record Settings menu. Turn Speed Matching "On" to guaran-
tee that the recording speed of the copy will match the playback speed of the source tape.
Appendix B - Help
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99
APPENDIX B
HELP
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