Gateway P-6831 Reference Manual
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Gateway P-6831 Reference Manual

Gateway P-6831 Reference Manual

Gateway p-6831: reference guide
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Summary of Contents for Gateway P-6831

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......2 Contacting Gateway Customer Care .
  • Page 4 Contents Key types ......... 24 System key combinations .
  • Page 5 Connecting an IEEE 1394 device ..... 61 Viewing the display on a projector, monitor, or television . 62 Adjusting the display properties ..... 64 Using the projector or monitor for a presentation .
  • Page 6 Contents Overclocking the processor ......87 Recovering your system ....... 88 Recovering pre-installed software and drivers .
  • Page 7 Telephone support ........136 Before calling Gateway Customer Care ....136 Appendix A: Legal Information.
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 11: Microsoft Certificate Of Authenticity

    The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway’s Support page at www.gateway.com or the Web address shown on your notebook’s label.
  • Page 12 CHAPTER 1: About This Reference...

  • Page 13: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel...

  • Page 14: Front

    CHAPTER 2: Checking Out Your Notebook Front Wireless network switch Power indicator LCD panel release latch Battery charge indicator Component Icon Description Power indicator LED on - Notebook is on. ■ LED blinking - Notebook is in Sleep or Hybrid ■...

  • Page 15: Left

    Left Kensington lock slot Ventilation fan USB ports DVD drive Component Icon Description Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot. USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.

  • Page 16: Right

    CHAPTER 2: Checking Out Your Notebook Right IEEE 1394 port Memory card reader Express Card slot Monitor port Ethernet jack eSATA jack Headphone jack USB port HDMI out jack Microphone jack Component Icon Description Memory card Insert a memory card from a digital camera, reader MP3 player, PDA, or cellular telephone into the memory card reader.

  • Page 17: Back

    Component Icon Description HDMI out jack HDMI Plug an HDMI device, such as a high definition (optional) television, into this optional jack. For more information, see “Viewing the display on a projector, monitor, or television” on page eSATA jack...

  • Page 18: Bottom

    “Changing the battery” on page Customer Includes the Customer Care contact information. For Care label more information, see “Gateway contact information” on page Hard drive The hard drive(s) is (are) located in this bay. For more information, see “Setting up an optional RAID” on page 52 “Replacing a hard drive kit”...

  • Page 19: Keyboard Area

    Keyboard area Multimedia panel Power button Speaker Speaker Keyboard Status indicators Touchpad Fingerprint reader Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page Speakers Provide audio output when headphones or amplified speakers are not plugged in.

  • Page 20: Lcd Panel

    CHAPTER 2: Checking Out Your Notebook Component Icon Description Fingerprint Provides enhanced security. For more information, see reader “Using the optional fingerprint reader” on page (optional) Status Inform you when a drive is in use or when a button has indicators been pressed that affects how the keyboard is used.

  • Page 21: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the optional dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 22: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 23: Setting Up Your Computer Desk And Chair

    Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk.

  • Page 24: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
  • Page 25 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 26: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.

  • Page 27: Connecting The Optional Dial-Up Modem

    Connecting the optional dial-up modem Your notebook may have a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.
  • Page 28 CHAPTER 3: Setting Up and Getting Started Press the power button located above the keyboard. Power button For more information about changing the power button mode, “Changing advanced settings” on page If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.

  • Page 29: Waking Up Your Notebook

    Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press the power button to “wake”...

  • Page 30: Restarting (Rebooting) Your Notebook

    CHAPTER 3: Setting Up and Getting Started To turn off your notebook: • Click (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.

  • Page 31: Using The Status Indicators

    Using the status indicators Important If none of the indicators are on, you may need to press F +F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.

  • Page 32: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows and function keys for specific system operations. Function keys/ System keys Navigation keys Numeric...
  • Page 33 Key type Icon Description Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

  • Page 34: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To...
  • Page 35 Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
  • Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Increase the brightness of the display. Decrease the brightness of the display. Increase volume. For more information, see “Adjusting the volume” on page Decrease volume.

  • Page 37: Using The Optional Fingerprint Reader

    Using the optional fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience. The fingerprint reader is located between the left and right touchpad buttons. Features include: • Secure logon to Windows and fast user switching between user accounts •...

  • Page 38: Enrolling Your Fingerprints

    CHAPTER 3: Setting Up and Getting Started Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click (Start), , Protector Suite QL, then All Programs click User Enrollment.
  • Page 39 If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. After you have completed the tutorial, the Enrollment screen appears. -OR- If you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then click Next.

  • Page 40: Using The Fingerprint Control Center

    CHAPTER 3: Setting Up and Getting Started Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat step two more times, then click Next. The Advanced Security screen appears. Type a password in the Backup password box, type the same password in the Retype password box, then click Next.

  • Page 41: Using The Password Bank

    To use the Fingerprint Control Center: Click (Start), , Protector Suite QL, then All Programs click Control Center. The Fingerprint Control Center opens. If you are logged into the notebook with administrator privileges, click Elevate administrative privileges for user so you can make changes to the settings.

  • Page 42: Using The Fingerprint Reader Features

    CHAPTER 3: Setting Up and Getting Started To create a registration for a Web site: Go to the Web site using your Internet browser. Log in using your user name and password. Swipe your already enrolled finger over the sensor. The fingerprint reader menu opens.

  • Page 43: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
  • Page 44 CHAPTER 3: Setting Up and Getting Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings”...
  • Page 45 To... Do this... Access a Position the shortcut pointer over the menu or find object. Quickly more press and release information the right button about an once. This action object on the is called screen. right-clicking. Move an Position the...

  • Page 46: Using The Optional Multimedia Panel

    CHAPTER 3: Setting Up and Getting Started Using the optional multimedia panel Capacitive volume control Windows Hotstart Mute sound Instant On Audio Skip ahead Instant On Video Skip back Play/Pause Stop Button Description Windows Hotstart—Turns on the notebook (if turned off) and opens Media Center (Windows Vista Home Premium or Windows Vista Ultimate) or Windows Media Player (Windows Vista Home Basic).

  • Page 47: Using The Optional Webcam

    Button Description Mute the sound. Press again to restore the sound. For more information, see “Adjusting the volume” on page Capacitive volume control—Swipe your finger on the volume sensor strip to change the volume. To increase volume, move from the – towards the +. To decrease volume, move from the + towards the –.
  • Page 48 CHAPTER 3: Setting Up and Getting Started To use the webcam: Click (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click (Camera assistant software) on the taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens.
  • Page 49 Click (Start camera). The Camera Assistant opens.
  • Page 50 CHAPTER 3: Setting Up and Getting Started Click one of the following: Button Icon Description Snapshot Take a picture of what is currently in the preview screen. Video Create a video recording. recording Audio Create an audio recording. recording Functions Change a setting or access online help.

  • Page 51: Adjusting The Brightness

    Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations” on page -OR- Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens.
  • Page 52 CHAPTER 3: Setting Up and Getting Started To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -OR- Use the mute and volume control buttons on the keyboard.

  • Page 53: Turning Your Wireless Radio On Or Off

    Click in the top-right corner of the window to close it. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 54: Ieee 802.11 Wireless Network Radio

    CHAPTER 3: Setting Up and Getting Started IEEE 802.11 wireless network radio Your notebook may have an IEEE 802.11 radio for accessing the Internet through a wireless access point or communicating with other computers on a wireless Ethernet network. To turn the wireless IEEE 802.11 radio on: Enable the wireless IEEE 802.11 radio by sliding the wireless network switch to the ON position.

  • Page 55: Bluetooth Radio

    Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. To disable the wireless IEEE 802.11 radio: • Slide the wireless network switch to the OFF position to disable both IEEE 802.11 and Bluetooth.
  • Page 56 CHAPTER 3: Setting Up and Getting Started To turn the Bluetooth radio off: • Press F + F6. For more information about using your notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support.

  • Page 57: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Using the DVD drive • Setting up an optional RAID • Using the memory card reader • Using an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television...

  • Page 58: Using The Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:...

  • Page 59: Using A Dvd Drive

    Using a DVD drive Important Prerecorded DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a prerecorded DVD, the disc’s regional code and your DVD drive’s regional code must match.

  • Page 60: Setting Up An Optional Raid

    CHAPTER 4: Using Drives and Accessories Push the tray in until it is closed. Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole.

  • Page 61: Raid 1 For Security

    How it makes file storage cheaper Because RAID 0 lets your notebook see multiple hard drives as a single drive, you can install two lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive.

  • Page 62: Preparing Your Notebook For Raid

    RAID before your notebook can use it. To enable RAID on your notebook: Start (or restart) your notebook. As soon as your notebook turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens.
  • Page 63 To configure RAID: Start (or restart) your notebook. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press C . The Matrix Storage Manager opens.
  • Page 64 CHAPTER 4: Using Drives and Accessories • Strip Size—If you have selected RAID 0 select the strip (stripe) value for the array, then press E NTER Defaults: 218 KB for RAID 0. We recommend accepting the default strip value. • Capacity—Type the volume (virtual hard drive) capacity, or use the default capacity, then press .

  • Page 65: Getting Help

    Type Y to confirm the drive reset. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com).

  • Page 66: Using The Memory Card Reader

    CHAPTER 4: Using Drives and Accessories Turn on your notebook. Important For more information about using your eSATA hard drive, see your drive’s documentation. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook.

  • Page 67: Using A Memory Card

    Using a memory card To access a file on a memory card: Click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card.

  • Page 68: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories To remove an Express Card: Turn off your notebook, then go to step 5. -OR- Double-click the remove hardware icon in the taskbar. The Safely Remove Hardware dialog box opens. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button.

  • Page 69: Connecting A Usb Device

    Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device’s installation guide.

  • Page 70: Viewing The Display On A Projector, Monitor, Or Television

    CHAPTER 4: Using Drives and Accessories To connect your IEEE 1394 device to your notebook: Connect one end of the IEEE 1394 cable to your IEEE 1394 device. Connect the other end of the cable to the optional IEEE 1394 port on your notebook.
  • Page 71 Plug the other end of the VGA cable into the monitor port on your notebook. -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it on.

  • Page 72: Adjusting The Display Properties

    CHAPTER 4: Using Drives and Accessories Adjusting the display properties If the image on the projector, monitor, or television does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties.

  • Page 73: Using The Projector Or Monitor For A Presentation

    To use the monitor, projector, or television as an extension of your desktop (increasing the size of your Windows desktop), click to select the check box for Extend my Windows desktop onto this monitor. You can click and drag the “2” monitor icon to position it the same way the physical monitor is arranged on your desk.
  • Page 74 CHAPTER 4: Using Drives and Accessories Adjust properties such as Turn off screen saver and Set the volume to if necessary. Click OK. Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off to return to your standard notebook settings.

  • Page 75: Chapter 5: Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...

  • Page 76: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 77: Changing The Battery

    Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 78: Recalibrating The Battery

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 79: Extending Battery Life

    Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first several weeks of use, to let it reach its maximum rated capacity.

  • Page 80: Using Alternate Power Sources

    CHAPTER 5: Managing Power • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the CD or DVD drive only when necessary. This drive uses a large amount of power. •...

  • Page 81: Using Power Saving Modes

    • Hybrid Sleep - while your notebook is in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode.

  • Page 82: Changing Notebook Power Settings

    CHAPTER 5: Managing Power Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.

  • Page 83: Changing Advanced Settings

    Click (Change power settings). The Select a power plan window opens. Select the power plan you want to use. - OR - Click Change plan settings, modify the power plan you selected, then click Save changes. Help For more information about changing the power plan, click Start, then click Help and Support.
  • Page 84 CHAPTER 5: Managing Power Click (Change power settings). The Select a power plan window opens. Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a power plan.

  • Page 85: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 86: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, Express Cards, peripheral devices, and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 87: Radio Frequency Wireless Connections

    Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 139 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a...

  • Page 88: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 89: Power

    Highlight Enabled, then press E NTER Open the Exit menu, highlight Exit Saving Changes, then press E NTER When you start your notebook, you are prompted to enter the user password you set in step 3. • Review the information in “Protecting your notebook” in your online User Guide.
  • Page 90 Take your recovery discs in case you need to install an additional driver or software. You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Preparing for software and device driver recovery” on page...

  • Page 91: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Overclocking the processor • Recovering your system...

  • Page 92: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...

  • Page 93: Cleaning The Exterior

    • Cotton swabs • A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery.

  • Page 94: Maintaining The Battery

    CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.

  • Page 95: Cleaning Cds Or Dvds

    Consider removing the battery from your notebook when running on fixed power. However, remember that when you have removed the battery from your notebook while using it with an electrical outlet, the automatic battery charger no longer keeps the battery charged.

  • Page 96: Recovering Your System

    Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 97: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 98 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 99 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
  • Page 100 CHAPTER 7: Maintaining Your Notebook To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then click Next.
  • Page 101 DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and double-click the file Grc_Vista.exe on the disc. The Gateway Recovery Center starts.

  • Page 102: Using Microsoft System Restore

    Click Next. If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
  • Page 103 Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see “Manually creating a restore point” on page Help For more information about using Microsoft System Restore, click Start, then click Help and Support.
  • Page 104 CHAPTER 7: Maintaining Your Notebook Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your notebook. Manually creating a restore point To manually create a restore point: Click...

  • Page 105: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.

  • Page 106: Recovering Your System Using The Windows Dvd

    CHAPTER 7: Maintaining Your Notebook To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files and folders will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
  • Page 107 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. Press the arrow keys to select the drive containing the Windows DVD, then press E...
  • Page 108 CHAPTER 7: Maintaining Your Notebook...

  • Page 109: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing a hard drive kit...

  • Page 110: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 111: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 112 CHAPTER 8: Upgrading Your Notebook Loosen the memory bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Screw Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch.
  • Page 113 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

  • Page 114: Replacing A Hard Drive Kit

    Hard drive bay To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers using recovery discs” on page Back up any data you want to transfer to the new hard drive.
  • Page 115 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see “Changing the battery” on page Loosen the hard drive bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Use the thumb notch to lift the hard drive bay cover, then remove it.
  • Page 116 CHAPTER 8: Upgrading Your Notebook Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to step 16. -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step 12.
  • Page 117 Remove the screws that secure the hard drive to the hard drive bracket. Screw Screw Screw Screw Remove the bracket from the old drive. Insert the new drive label side up onto the bracket so the screw holes line up.
  • Page 118 CHAPTER 8: Upgrading Your Notebook Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook. Replace the cover, then tighten the screws. Insert the battery, then turn your notebook over. Connect the power adapter, modem cable, and network cable.

  • Page 119: Chapter 9: Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 120: Safety Guidelines

    CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...

  • Page 121: Troubleshooting

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 122: Display

    CHAPTER 9: Troubleshooting You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. •...

  • Page 123: Dvd Drives

    If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 124 CHAPTER 9: Troubleshooting • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems.

  • Page 125: Ethernet

    • Make sure that the disc’s regional code and your DVD drive’s regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see “Playing music and movies” in your online User Guide.

  • Page 126: Fingerprint Reader

    CHAPTER 9: Troubleshooting Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see “Running the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.

  • Page 127: Internet

    • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information about removing your hard drive, “Replacing a hard drive kit” on page 106. • If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

  • Page 128: Keyboard

    CHAPTER 9: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.

  • Page 129: Media Center

    Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 130 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. Important Cable connections must be made correctly for optimal video quality.
  • Page 131 VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 132: Memory

    CHAPTER 9: Troubleshooting You want to know whether you can burn videos that were recorded in Media Center mode to a DVD • Yes, you can. The Media Center saves recorded videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as Power2Go, and with the Media Center itself.

  • Page 133: Memory Card Reader

    You see a “Not enough memory” error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect •...
  • Page 134 CHAPTER 9: Troubleshooting To check the dialing properties: Click (Start), then click Control Panel. The Control Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
  • Page 135 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.

  • Page 136: Mouse

    CHAPTER 9: Troubleshooting Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.

  • Page 137: Networks (Wired)

    The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works.
  • Page 138 CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 139: Networks (Wireless)

    Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect •...
  • Page 140 CHAPTER 9: Troubleshooting You are in a wireless network, but no available networks are listed in the Connect to a network dialog box • If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility.

  • Page 141: Passwords

    You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Power Your notebook is not working on AC power •...

  • Page 142: Printer

    CHAPTER 9: Troubleshooting Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E NTER The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

  • Page 143: Sound

    If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. • Wait until files have been printed before sending additional files to the printer.

  • Page 144: Touchpad

    Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
  • Page 145 If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 146 CHAPTER 9: Troubleshooting...

  • Page 147: Appendix A: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 148 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 149: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 150: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 151 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 152 Warning This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
  • Page 153 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 154: Japanese Modem Notice

    APPENDIX A: Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 155: Environmental Information

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 156 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 157: Index

    Index installing latch AC adapter life span connecting locating connector managing power international adapters maximizing performance accessories safety precautions monitoring charge acoustic handset coupler recalibrating application key recharging release latch arrow keys replacing audio storing adjusting volume troubleshooting back button bays headphone jack battery...
  • Page 158 Index connecting clicking troubleshooting clock speed camera closing unresponsive program See digital camera See digital video camera connecting Camera Assistant AC adapter Camera Assistant Toolbar cable modem dial-up modem Capacitive volume control DSL modem Caps Lock indicator external keyboard cards external monitor Express Card slot IEEE 1394 device...
  • Page 159 DVD/CD-RW video camera DVD±RW wired Ethernet hard drive wired network HD DVD copyright notice identifying drive types multi-format DVD±RW replacing hard drive status indicators default printer...
  • Page 160 (ESD) Gateway contact information EmPower power adapter model number serial number ergonomics Support eSATA Gateway Recovery Center jack re-installing drivers troubleshooting re-installing programs Ethernet re-installing software connecting wired jack Express Card adding hard drive...
  • Page 161 Express Card toggle display hard drive Windows memory wireless Ethernet peripheral devices printer scanner labels Instant on Audio Microsoft Certificate of Instant on Video Authenticity model number Internet serial number...
  • Page 162 Index network removing card troubleshooting troubleshooting network jack using networking microphone turning off Bluetooth built-in turning off wireless jack Ethernet Microsoft Certificate of turning on Bluetooth Authenticity turning on wireless Ethernet model number NTSC/PAL jack modem cable Num Lock connecting status indicator dial-up system key...
  • Page 163 Windows troubleshooting with Gateway Recovery USB port Center processor with Windows DVD overclocking with Windows System programs Restore closing unresponsive recovery discs opening creating recovery discs...
  • Page 164 USB port re-installing screen defaults resolution drivers troubleshooting programs screen objects software getting information Windows moving with Gateway Recovery selecting Center scroll zone with Windows DVD security with Windows System startup password Restore while travelling replacing security features See installing...
  • Page 165 HDMI out jack playing DVD on SpeedStep technology viewing display on Start camera button touchpad starting buttons notebook clicking programs double-clicking startup password dragging screen objects static electricity locating status indicator moving pointer wireless Ethernet moving screen objects...
  • Page 166 Index screen area adjusting modem screen resolution controls sound muting status indicators system keys technical support troubleshooting telephone support touchpad video waking up notebook Web site connection speed webcam Webcam status indicator wired Ethernet wireless Ethernet Windows wireless network Product Key Code turning off Bluetooth Windows Hotstart...
  • Page 168 MAN GODZILLA FX HW REF R1 5/08...

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