Gateway MT6704 Reference Manual page 128

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CHAPTER 9: Troubleshooting
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
Make sure that your notebook is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
The label on the bottom of your notebook includes the
Gateway Customer Care telephone number. For more
information, see
page 3.
"Gateway contact information" on