Telephone Support; Before Calling Gateway Customer Care; Telephone Numbers - Gateway E-1500 User Manual

CHAPTER 14: Troubleshooting

Telephone support

Before calling Gateway Customer Care

To avoid bodily injury, do not attempt to
troubleshoot your computer problem if
power cords or plugs are damaged, if
liquid has been spilled into your
computer, if your computer was dropped,
or if the case was damaged.
Instead, unplug your computer and
contact a qualified computer technician.

Telephone numbers

180
Warning
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Customer Care:
Make sure that your computer is connected correctly to a grounded
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AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
If a peripheral device, such as a keyboard or mouse, does not appear to
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work, make sure that all cables are plugged in securely.
If you have recently installed hardware or software, make sure that you
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have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer's documentation and technical support resources.
If you have "how to" questions about using a program, see:
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See the troubleshooting section of this chapter.
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Have your customer ID, serial number, and order number available, along
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with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
Make sure that your computer is nearby at the time of your call. The
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technician may have you follow troubleshooting steps.
You can access technical support through your telephone to get answers to your
questions:
Resource
Gateway
Customer Care
Online Help
Printed documentation
The Microsoft Windows documentation
The software publisher's Web site
Service description
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
(See "Before calling Gateway Customer Care" on
page 180 before calling)
www.gateway.com
How to reach
Gateway Customer Care telephone
numbers vary by country or region. See the
label on the front or side of your computer.