Troubleshooting - Cisco CISCO673-RF - 673 Router User Manual

Chapter 1 Cisco Aironet 600 Series OfficeExtend Access Point User Guide

Troubleshooting

Problem
Private WLAN clients
can connect to the
Internet; but WLANs
provided by the
controller are unable to
connect or not being
broadcast.
WLANs provided by the
controller are not
broadcast or clients are
unable to connect.
No connectivity is
available through 600
Series access point.
No connectivity is
available through 600
Series access point,
local GUI unavailable,
or other issues.
The access point signal
strength is low.
LED Status Reasons
LED cycling through Access Point is in
purple and orange with CAPWAP Discovery
client associated; LED mode.
cycling with purple,
orange, and blue with no
client associated.
Blinking blue Software Upgrade in
Process.
Blinking orange No IP address on the
600 Series access point,
waiting for DHCP
address.
Orange Software Failure
Not applicable The access point may
not be in the optimal
position in relation to
your device(s). If the
access point is in close
proximity and above
your device, the signal
may become skewed.
Cisco Aironet 600 Series OfficeExtend Access Point User Guide

Troubleshooting

Possible Solution
Verify that the correct
Wireless LAN
Controller IP address is
entered in the WAN
page of the 600 Series;
verify that CAPWAP
ports are allowed
through the personal
firewalls if any are
present on a router
between the 600 series
and the modem.
Wait for 600 series to
finish code download
and perform an
automatic reboot.
Restart your home
router/gateway or
modem followed by
your 600 Series access
point.
Disconnect and
reconnect power to the
600 Series access point.
Position the access
point lower than or with
the LED side facing
your devices.
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