Verify Device Functionality And Test Network Coverage; Basic Troubleshooting - Cisco Meraki CW9163E Installation Manual

Note: The CW9163E requires at least 802.3at power to operate in normal mode.

Verify Device Functionality and Test Network Coverage

1. Check LEDs
• The Power LED should be solid green (or blue if clients are connected). If it is flashing blue, the firmware is
automatically upgrading and the LED should turn green when the upgrade is completed (generally within a few
minutes). See the
Note: Your CW9163E must have an active route to the Internet to check and upgrade its firmware.
2. Verify access point connectivity
• Use any 802.11 client device to connect to the CW9163E and verify proper connectivity using the client's web
browser.
3. Check network coverage
• Confirm that you have good signal strength throughout your coverage area. You can use the signal strength
meter on a laptop, smartphone, or other wireless device.

Basic Troubleshooting

The following steps can be used for troubleshooting basic connectivity issues with your access point.
• Reset the access point
• Try switching cables, or testing your cable on another device
If your access point still does not connect, the following instructions may be useful, depending on your issue.
Check Ethernet Port Functionality by Connecting to the AP
1. Disable the Wireless adapter on your computer.
2. Make sure the Ethernet adapter on your device is set to obtain an IP address automatically via DHCP.
3. Connect your computer to the Ethernet port on the AP with an Ethernet cable.
4. The Ethernet LED on the AP should turn solid green or blue.
5. If the Ethernet LED does not turn solid green or blue, try swapping the cable. If the Ethernet port still does not turn green or blue, try the second Ethernet port,
if the AP has one.
6. If the Ethernet LED does not turn solid green or blue, you may have a bad port on the AP. If this is the case, the AP signal LEDs will continue to scan.
7. Once the Ethernet LED turns solid green or blue, your computer should obtain an IP address from the AP via DHCP.
Check Static IP Address Configuration
"LED Indicators" section for more details.
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