Troubleshooting Tips; Resetting/Reauthorizing Your Receiver; System Software Updates - DirecTV HR22 User Manual

Troubleshooting Tips

Resetting / Reauthorizing Your Receiver
Many problems can be corrected by performing a simple reset of the DIRECTV
screen, or the system won't respond to front panel button or remote control, try one of these:
- Press the RED RESET button behind the access card panel door on the front of
the DIRECTV Plus DVR, then wait for program guide information to be acquired.
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- If the problems persist, try unplugging the power cord of the DIRECTV Plus
for 15 seconds, then plug it in again.
- Try reauthorizing your receiver. From directv.com, click on Customer Service,
Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721.
You will need to be logged into your account on directv.com to complete this
process.
- Running the System Test (later in this section) can also help you diagnose and
solve many common problems.

System Software Updates

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These
updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent,
you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception should return to
normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.
Running the System Test (later in this section) can also help you diagnose and solve many common problems.
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Plus DVR. If you experience frozen audio or video, blank
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