DirecTV R16NC-500 User Manual
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DirecTV R16NC-500 User Manual

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DVR RECEIVERS
DVR RECEIVERS
USER GUIDE
USER GUIDE
DIRECTV
DIRECTV
PLUS DVR
PLUS DVR
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Summary of Contents for DirecTV R16NC-500

  • Page 1 DVR RECEIVERS DVR RECEIVERS USER GUIDE USER GUIDE DIRECTV PLUS DVR DIRECTV PLUS DVR ® ®...
  • Page 2 However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.
  • Page 4 DIRECTV PLUS DVR ® USER GUIDE...

  • Page 5: Welcome To The Directv Family

    ® just added a surround sound system or other equipment, please see Chapter 6: Settings. IMP ORTA N T: You must subscribe to DIRECTV DVR service in order to use the recording features. For information and pricing please visit directv.com.

  • Page 6: Table Of Contents

    TAB LE OF CO NTE N TS TAB LE OF C ON TE NTS Welcome to the DIRECTV Family! �����������������������������������5 Mini-guide ���������������������������������������������������������������������������������22 Filtering the Guide ��������������������������������������������������������������������22 Safety & Care ���������������������������������������������������������������10 Guide Options ����������������������������������������������������������������������������23 Product Information ��������������������������������������������������12 Channel Banner ��������������������������������������������������������� 24 CHAPTER 1 - YOUR REMOTE CONTROL TV Options ������������������������������������������������������������������...
  • Page 7 Favorite Channels ����������������������������������������������������� 37 Purchases ���������������������������������������������������������������������������������� 54 Manual Recordings �������������������������������������������������������������������� 54 Recording Defaults �������������������������������������������������������������������� 55 CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW Recording from Your Computer or Phone ������������������� 56 DIRECTV CINEMA™ ����������������������������������������������������40 Showroom �������������������������������������������������������������������������������� 40 CHAPTER 5 - EXTRAS Pay Per View Events ���������������������������������������������������41...

  • Page 8: Tab Le Of Co Nte N Ts

    CHAPTER 8 - WARRANTY AND OTHER INFORMATION Remote Control ����������������������������������������������������������������������� 71 Audio ���������������������������������������������������������������������������������������� 72 Limited 90-Day Warranty ������������������������������������������ 96 Display ������������������������������������������������������������������������������������� 73 DIRECTV PROTECTION PLAN ������������������������������������ 99 Access Card ���������������������������������������������������������������������������� 74 FCC Customer Information ��������������������������������������101 Reset ��������������������������������������������������������������������������������������� 75 TERMS AND CONDITIONS FOR USE OF SOFTWARE...
  • Page 9 APPENDICES Appendix 1: Receivers Front and Back Panels ��������118 Index ������������������������������������������������������������������������ 122...

  • Page 10: Safety & Care

    Safety & Care Your DIRECTV ® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.
  • Page 11 Blocking the airflow to the unit could impair performance or damage your receiver and other components. electric shock, do not expose this product • Do not stack electronic components or other objects on top of the DIRECTV ® Receiver. Also, do not stack the receiver on top of a to rain or moisture.

  • Page 12: Product Information

    *These numbers are typically behind the card door on the front panel of your receiver. Model No. * Serial No. Acquisition Date Dealer/Address/Phone Access Card * Receiver ID * DIRECTV PLUS DVR ® USER GUIDE...
  • Page 13 CHAPTER 1 - YOUR REMOTE CONTROL YOUR REMOTE CONTROL ���������������������������������������� 14 Turning Your Equipment On and Off ..... 14 Navigation and Destination Buttons ..... 15 Shortcut Buttons ........... 15 DVR Control Buttons ..........16 THE PROGRESS BAR ������������������������������������������������ 17 LIVE BUFFER ����������������������������������������������������������� 18...

  • Page 14: Your Remote Control

    POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV Receiver.

  • Page 15: Navigation And Destination Buttons

    The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive services home page. The LIST button takes you to the Playlist. Press EXIT to get out of any menu screen and return to live TV.

  • Page 16: Dvr Control Buttons

    Rewinds recorded or live-stored video. Press up to four times to rewind at increasing speeds. Press and hold REW to jump to the previous tickmark. Pressing PLAY returns to normal play. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 17: The Progress Bar

    The Progress Bar The Progress Bar When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.

  • Page 18: Live Buffer

    PREV(ious) button on the remote to toggle between them. DIRECTV PLUS DVR ®...
  • Page 19 CHAPTER 2 - CHANNELS & PROGRAM INFO PROGRAM GUIDE ���������������������������������������������������������� 20 CHANNEL BANNER ������������������������������������������������������ 24 TV OPTIONS ������������������������������������������������������������������ 25 MENU ����������������������������������������������������������������������������26 SEARCH FOR SHOWS ����������������������������������������������������28 PARENTAL CONTROLS ��������������������������������������������������31 FAVORITE CHANNELS ���������������������������������������������������37...

  • Page 20: Program Guide ���������������������������������������������������������� 20 Parental Controls

    Look for shortcut Local Channels hints here. Your DIRECTV-provided local channels can be found in the guide from channel numbers 2 through 69. Unsubscribed Channels Channels in the guide that are not part of your subscription package are shown grayed out.

  • Page 21: Interactive Channels ��������������������������������������������������������������� 21 Adult Channels

    Program Guide Interactive Channels Interactive channels are unique. In addition to video and audio, they also contain a software application that lets you interact with what you see on screen. When accessing these channels you will have to wait a few seconds for the software to download.

  • Page 22: Mini-Guide

    Look for the label in the bottom left of the guide to see how it is being filtered. Note: Since the filtering is temporary, it only lasts as long as you keep the Look here to program guide up on the screen. see how the guide is being filtered. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 23: Guide Options

    Change Favorites List By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide between any of the following: “All Channels”, “Channels I Get”...

  • Page 24: Channel Banner

    You can also press INFO to display the channel banner while watching a program� Select “More Info” for detailed program information and other options. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 25: Tv Options

    (up to 4). When you select a channel from this list, the receiver will tune to that channel. This is an easy way to toggle among the channels you watch most often. The list is reset if you turn off your DIRECTV Receiver. Change Favorites List Select “Change Favorites List”...

  • Page 26: Menu

    My Playlist Displays the shows you’ve recorded that are ready for viewing. DIRECTV Cinema Displays the DIRECTV CINEMA home page. Search for Shows Use this feature to instantly find movies, shows, people, sports, etc... for you to watch or record.
  • Page 27 Messages & Caller ID Press MENU, select “Messages & Caller ID”, then “Edit Settings”, then “Messages” to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver.

  • Page 28: Search For Shows

    If a program is being broadcast on more than one channel, a folder icon will display next to the title. DIRECTV CINEMA titles have a VOD icon next to them. Highlight a title and press SELECT for program info and recording and other options.

  • Page 29: Search By "Person

    Search for Shows Search by “Person” Use the onscreen keypad to type in the first 3-4 characters of person’s last name. You’ll see a list of names which include actors, actresses and directors. After you select a name, you’ll be given the option select a category to narrow your search results.

  • Page 30: Search By "Keyword

    This handy feature displays a list of your 25 most recent searches in case you want to update or reuse a search you used previously. Press MENU on your remote, select “Search for Shows” then select “Recent Searches”. Highlight a previous search from the list and press “SELECT”. DIRECTV PLUS DVR ® USER GUIDE...
  • Page 31 Parental Controls Parental Controls Parental Controls enable parents to place certain restrictions on just who’s watching what, and requires a passcode to view restricted programming. Whether it’s for mature content, spending amounts, or even the number of hours of TV watching allowed, you’re always able to keep limitations where you want them for the whole family.

  • Page 32: Lock Now

    Note: If you have Parental Controls set and temporarily unlocked, turning the receiver off will turn the parental controls back on. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 33: Unlock Now

    Parental Controls Unlock Now When parental controls are locked, a message appears if you try to tune to a restricted program explaining why the program is blocked. To temporarily unlock a particular program select “Unlock Now” and enter your passcode. For more unlock options, press MENU, select “Parental Fav’s &...

  • Page 34: Ratings

    TV rating (i.e. TV_MA) you can also set ratings limits for particular types of content such as, Fantasy Violence (FV), Dialogue (D), Language (L), Sexual Content (S) and Violence (V). A description of each content type displays when highlighted. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 35: Channel Blocks

    Parental Controls Other Shows Highlight and select the box to toggle the setting between “Allow No Rating” and “Block No Rating”. If you choose “Block No Rating”, programming that has no rating such as, news and sports will not display. Channel Blocks Prevent children from viewing pre-selected channels.

  • Page 36: Spending Limits

    Specify days and times when TV watching is allowed in your household. Select “Hours”, then select the start times and durations for viewing. You can set hours based on “school nights” — Monday-Thursday – and/or weekend nights—Friday-Saturday, and Sunday. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 37: Favorite Channels

    TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package.
  • Page 38 DIRECTV PLUS DVR ® USER GUIDE...

  • Page 39: Chapter 3 - Directv Cinema™ & Pay Per View

    CHAPTER 3 - DIRECTV CINEMA™ & PAY PER VIEW DIRECTV CINEMA �������������������������������������������������� 40 ™ PAY PER VIEW EVENTS �������������������������������������������� 41...

  • Page 40: Directv Cinema

    You don’t have to go out for the biggest box office movies! The latest hits are available 24 hours a day. Find them in the program guide starting at channel 125 or go to DIRECTV CINEMA, channel 1100 to browse the newest movie releases.

  • Page 41: Pay Per View Events

    Special events like UFC, Boxing, WWE and more are listed in the program guide starting on channel 117. Ordering PPV events works the same way as ordering DIRECTV CINEMA movies from the program guide. See previous section for details. DIRECTV Cinema &...
  • Page 42 DIRECTV PLUS DVR ® USER GUIDE...

  • Page 43: Playlist Options

    CHAPTER 4 - RECORDINGS RECORDING A SINGLE SHOW ������������������������������������������� 44 RECORDING A SERIES ������������������������������������������������������ 46 WATCHING AND DELETING YOUR RECORDED SHOWS ���� 47 MY PLAYLIST �������������������������������������������������������������������� 48 Playlist Options .............. 49 Managing My Playlist ............. 50 MANAGE RECORDINGS ���������������������������������������������������� 52 RECORDING FROM YOUR COMPUTER OR PHONE ������������...

  • Page 44: Recording A Single Show

    Note: You can record two shows at the same time with your DIRECTV DVR if you have made the proper connections to your satellite dish.
  • Page 45 Recording a Single Show Changing a Record Option Some live events and even a few TV shows run past their allotted time slot. Your DVR is very smart, but it sets up all recordings based on the start and stop times the broadcasters give us for the program guide. If you are watching while recording and you think your show might go into the next time slot, press INFO on the remote, then select “More Info”...

  • Page 46: Recording A Series

    INFO and select “Rec. Series”. Stopping an In-Progress Recording If you press the RECORD button a third time on a series, an onscreen message will appear giving you the choice “Cancel This”, “Cancel All” or “Don’t Cancel”. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 47: Watching And Deleting Your Recorded Shows

    Watching and Deleting Your Recorded Shows Watching and Deleting Your Recorded Shows To see your list of recorded shows, press LIST on the remote. Alternatively, you can also press MENU and select “My Playlist”. Use the arrow keys to highlight the desired show, press SELECT, then select “Play” (or “Resume” if you’ve already watched part of the show) to start the show.

  • Page 48: My Playlist

    “2 New/5 Total”. Press PLAY on a series to play all the episodes in the folder, in order from oldest to newest. DIRECTV PLUS DVR ®...

  • Page 49: Playlist Options

    My Playlist Playlist Options From the Playlist screen, press the YELLOW button to display Playlist Options. Mark Programs to Delete Select “Mark programs to delete” if you want to delete two or more programs at once. Sort Programs by Category Select “Sort programs by category”...

  • Page 50: Managing My Playlist

    If you have a show that you don’t want pushed out, press the BLUE button to “Keep” it in your Playlist until you delete it. 37% Free DIRECTV PLUS DVR ® USER GUIDE...
  • Page 51 RED button to delete it. If you delete a folder, all episodes of that series will be deleted. Don’t worry about pressing the RED button accidentally. You will always see a confirmation message before you delete anything. DIRECTV CINEMA Press the GREEN button to go to the DIRECTV CINEMA home page. Recordings CHAPTER 4 -...

  • Page 52: Manage Recordings

    The To Do list does not display DIRECTV CINEMA programs scheduled for download over the Internet; these are shown in the Queue screen.

  • Page 53: Prioritizer

    Manage Recordings Prioritizer The Prioritizer screen displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conflict and the receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority.

  • Page 54: History

    (i.e. every Tuesday), channel, day and date, start time and duration. You can schedule a manual recording up to 14 days in advance. DIRECTV PLUS DVR ®...

  • Page 55: Recording Defaults

    Manage Recordings Recording Defaults The Recording Defaults screen lets you set the recording options you want the receiver to use every time it does a recording. The receiver’s default settings work best in the vast majority of cases, but you may want to change them to your personal preferences.

  • Page 56: Recording From Your Computer Or Phone

    Have you ever forgotten to set a recording and wish you could do it remotely from work or while on the go? Note: You must have an account on directv.com to use remote scheduling. From a Computer To schedule a recording from your computer, go to directv�com/ tvlistings to see an on-line version of the program guide�...
  • Page 57 Order DIRECTV CINEMA™ right on your phone (available for iPhone, Android, Palm, BlackBerry and Windows Phone 7), no need to have your receiver connected to a phone line Record to any DIRECTV DVR in your home Go to directv.com/mobileapps for more information.
  • Page 58 DIRECTV PLUS DVR ® USER GUIDE...
  • Page 59 CHAPTER 5 - EXTRAS MESSAGES & CALLER ID ������������������������������������������������60 DIRECTV IPAD APP ���������������������������������������������������61 ™ ® GAMESEARCH™ ������������������������������������������������������������62 GSN GAME LOUNGE ��������������������������������������������������������62 SCOREGUIDE ���������������������������������������������������������������63 ™...

  • Page 60: Messages & Caller Id

    Messages Press MENU, then select “Messages & Caller ID”, “Edit Settings”, then “Messages”, to see your messages. DIRECTV sends messages to you for important news items or special promotions. We also notify you of software changes and new features that we download to your receiver. When you have new mail, an “envelope”...

  • Page 61: Directv™ Ipad ® App

    Search for any television show up to 14 days in advance Browse programs by channel or date & time Watch trailers and get detailed show info: See descriptions, upcoming showings, cast & crew, parental info, similar shows, and photos. Go to directv.com/ipad for more information. Extras CHAPTER 5 -...

  • Page 62: Gamesearch

    Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune in to a channel with a blacked-out game, GameSearch recognizes the blackout and immediately looks to see if the game is on another channel.

  • Page 63: Scoreguide

    ScoreGuide ™ ScoreGuide ™ Interactive content, like scores, statistics and other information, is also provided along with some of our special sports and entertainment channels. Look for an onscreen popup that lets you know when interactive content is available and follow the onscreen instructions to use the interactive features.
  • Page 64 DIRECTV PLUS DVR ® USER GUIDE...

  • Page 65: Remote Control

    CHAPTER 6 - SETTINGS SETUP AND ACTIVATION ���������������������������������������������������66 CONNECTIONS ������������������������������������������������������������������ 67 SYSTEM SETUP �����������������������������������������������������������������70 Info & Test ...............70 Satellite ................71 Remote Control ..............71 Audio ................72 Display ................73 Access Card ..............74 Reset ................75...

  • Page 66: Setup And Activation

    Service ® Once all the setup processes are complete, all that’s left to do is activate your DIRECTV Service. Before you make the call, be sure to: 1� Have on hand your service address, social security number and a valid major credit card.

  • Page 67: Chapter 6 - Settings

    Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase DIRECTV CINEMA movies and Pay-Per-View events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels.

  • Page 68: Video Connections

    Refer to the manuals for that equipment to see the connection options specific to each make and model. The following images show examples of how your receiver may be connected, using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR. DIRECTV PLUS DVR ®...
  • Page 69 This example also shows using a VCR or DVD burner with RCA audio and video connectors. Surround System DIRECTV DVR Television Surround System Example: TV with RCA Connectors Here is an example of a TV that has RCA connectors as the best...

  • Page 70: System Setup

    The System Info screen lets you review your basic system information such as receiver model, receiver ID, access card number and software version, as well as current receiver settings. This information can be useful during troubleshooting. DIRECTV PLUS DVR ® USER GUIDE...

  • Page 71: Satellite

    When the MODE switch on your remote is in the left-most position, it controls your DIRECTV Receiver. However, you can also program the AV1, AV2 and TV positions to control other equipment such as your TV, DVD, VCR or Stereo.

  • Page 72: Audio

    Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. A letter R at the end of the model number (which may be followed by other letters) indicates that the remote supports radio frequency.

  • Page 73: Display

    System Setup Dolby Digital: Select whether you want Dolby Digital audio output ® on or off, i.e. for a surround sound system. Not all TV programs deliver Dolby Digital 5.1 audio. Look for the Dolby Digital icon in the program description and Channel Banner. “Audio”...

  • Page 74: Access Card

    Access Card Do not select Access Card unless you have a new access card provided by DIRECTV. DIRECTV will provide new access cards and instructions when necessary. Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process.

  • Page 75: Reset

    System Setup Reset The Reset screen lets you restart the receiver, reset to factory defaults, or reset everything. “Restart Receiver” is the same function as pressing the red reset button behind the access card door on the front of the receiver. This option does not affect your settings and scheduled recordings.
  • Page 76 DIRECTV PLUS DVR ® USER GUIDE...
  • Page 77 CHAPTER 7 - HELP & TROUBLESHOOTING HELP �������������������������������������������������������������������������78 TROUBLESHOOTING TIPS ����������������������������������������79 FREQUENTLY ASKED QUESTIONS ���������������������������82...

  • Page 78: Help

    (FAQs), press MENU, select “Customer Care & Help” and then select “Help Topics”. You can also tune to Channel 1 to access the interactive DIRECTV Customer Information Channel. Watch videos on a variety of topics, such as your remote control, receiver features, and troubleshooting. To exit the Customer Information channel, press CHAN UP/DOWN, press GUIDE, or enter a channel number to tune to.

  • Page 79: Troubleshooting Tips

    Receiver, then wait for program guide information to be acquired. ® If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15 seconds, then plug it in again. If the above two items don’t work, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions.

  • Page 80: System Software Updates

    System Software Updates DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an onscreen message and you may experience a disruption in reception for a few minutes.

  • Page 81: Run The System Test

    1� Turn on your TV and the DVR. 2� Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press MENU to display the Quick Menu. 3� Select “Parental, Fav’s & Setup”.

  • Page 82: Frequently Asked Questions

    - If snowy screen, make sure your TV is on channel 3 or 4. - Press TV INPUT on your DIRECTV remote to cycle through the “sources” or pieces of equipment whose signal is displayed on your TV. TV INPUT must be programmed to work; see Chapter 6, “System Setup, Remote Control” for instructions.
  • Page 83 - Press the INPUT button on the TV remote control to change the video source. - Press the TV/VCR button on the VCR remote or on the VCR’s front panel. - If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV Receiver back on.
  • Page 84 - Electronic protection circuit may have been activated due to a power surge. - You may have blown a circuit breaker or be experiencing a power outage. - Parental viewing limits may have been activated on your DIRECTV Receiver. ®...
  • Page 85 Possible Causes: - Your TV and/or your receiver are not powered on. - Your receiver may be hooked up to the TV incorrectly. - You may be on the wrong video source for your DIRECTV Receiver. ® - You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.
  • Page 86 - Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal. - If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.
  • Page 87 “Repeat Satellite Setup”. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected. - To refresh your receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to complete this process.
  • Page 88 - If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT “Parental, Fav’s & Setup”, then select “System Setup”. Select the “Reset”...
  • Page 89 - If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio cables are secure and connected correctly. - If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the ®...
  • Page 90 I wanted to record a program, but I got an error message saying it conflicted with another scheduled record� What do I do? Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program. Possible Causes: - You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
  • Page 91 Frequently Asked Questions Solution: - If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide which recording to cancel. - If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.), adjust your recording start and end times in the Recording Options.
  • Page 92 Update and press SELECT. - If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.
  • Page 93 Frequently Asked Questions I’ve set up a series recording, but now I get a bunch of reruns and multiple copies of the same program Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show. Possible Causes: - Your series is set to record both First Run and Repeat episodes.
  • Page 94 Press ENTER after entering a channel number to tune immediately. - If you are trying to operate a device other than the DIRECTV DVR that you have programmed the remote to control, make sure you first slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component.
  • Page 95 CHAPTER 8 - WARRANTY AND OTHER INFORMATION LIMITED 90-DAY WARRANTY �����������������������������������������96 DIRECTV PROTECTION PLAN �����������������������������������������99 FCC CUSTOMER INFORMATION ������������������������������������101 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ���������������������������������������������������������������������105...

  • Page 96: Limited 90-Day Warranty

    This exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.
  • Page 97 Any modifications or other changes to the product, including but not limited to software or hardware modification in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifications, “hacks”...
  • Page 98 To Get Warranty Service��� Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-531-5000. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.

  • Page 99: Directv Protection Plan

    DIRECTV entertainment. ® DIRECTV PROTECTION PLAN Benefits Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System, including: ®...
  • Page 100 DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.
  • Page 101 El Segundo, CA 90245 1-800-531-5000 • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R or HR Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
  • Page 102 Increase the separation between the equipment and the DIRECTV Receiver. • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
  • Page 103 The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
  • Page 104 FCC Customer Information If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 105 Receiver may be made directly available to you by the providers thereof. The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV.
  • Page 106 C� Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
  • Page 107 Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
  • Page 108 To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. DIRECTV PLUS DVR ®...
  • Page 109 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
  • Page 110 These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those DIRECTV PLUS DVR ®...
  • Page 111 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
  • Page 112 License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, DIRECTV PLUS DVR ®...
  • Page 113 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
  • Page 114 To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the DIRECTV PLUS DVR ®...
  • Page 115 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) exclusion of warranty; and each file should have at least the “copyright” line and a pointer to where the full notice is found. <one line to give the program’s name and a brief idea of what it does.> Copyright (C) <year>...
  • Page 116 This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License. DIRECTV PLUS DVR ®...
  • Page 117 APPENDICES APPENDIX 1: RECEIVERS FRONT AND BACK PANELS ��118...
  • Page 118 Appendix 1: Receivers Front and Back Panels DIRECTV Plus ® FRONT PANEL: The buttons on the front panel perform the same functions as the remote control. You can use the front panel buttons at any time, but they are there just in case you misplace your remote control or the batteries die.
  • Page 119 7� SELECT – Selects the item highlighted. 8� ACTIVE – Displays the DIRECTV Interactive Home Page - local weather and more! 9� INFO – Displays channel banner or info for a highlighted program or channel cell. 10� DOOR PANEL –...
  • Page 120 Appendix 1: Receivers Front and Back Panels BACK PANEL: Your equipment may not look exactly like the model illustrated. DIRECTV PLUS DVR ® USER GUIDE...
  • Page 121 Connect the second line from your satellite dish here. 3� OFF AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using this jack 4� USB – For future use. USB 2.0 Host(FRONT/REAR EACH 5V = 500mA) 5�...
  • Page 122 ® Back Panel - 11, 120-121 Folders - 28, 48, 50, 51 DIRECTV Mode - 14, 16, 66, 71, 72, 81, Batteries - 11, 14, 81, 83, 84 Front Panel - 11, 12, 79, 83, 85, 118-119 DIRECTV Protection Plan - 99-100...
  • Page 123 - 49 Keyword Search - 30, 52 hours (viewing) - 36 delete - 51 locking - 32 DIRECTV CINEMA - 51 passcode - 32, 33 disk space bar - 50 ratings - 34-35 keep - 51 Language - 25, 34, 66, 72, 73, 75...
  • Page 124 Sort - 23, 49 a single show - 44 Repair - 11, Sound Effects - 72, 73 a series - 46 Reset - 33, 75, 79, 82, 83, 85, 86, 88, 89, Spending Limits - 36 DIRECTV PLUS DVR ® USER GUIDE...
  • Page 125 Index Sports Mix Channels - 21 Unlock (Parental Controls) - 33 Surround Sound - 67, 68-69, 71, 73, 88 System Info - 70 System Messages - 14, 27, 32, 33, 46, VCR - 67, 68, 69, 83, 121 52, 60, 66, 80, 86, 90 Video - 16, 40, 68, 69, 70, 79, 85, 88, 121 System Setup - 70-75 VOD - 24, inside back cover...
  • Page 126 Notes DIRECTV PLUS DVR ® USER GUIDE...
  • Page 127 Notes...
  • Page 128 Activate your DIRECTV programming today at 1-800-531-5000. ©2012 DIRECTV, DIRECTV and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, HomePlug and the DIRECTV Plus DVR and DIRECTV Plus HD DVR logos are trademarks of DIRECTV. All other trademarks and service marks are the property of their respective owners.
  • Page 130 Icon Reference Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell� LEFT and RIGHT arrows on the remote offer special functionality� Arrow Icons Objects are scrollable above or below the visible window� UP and DOWN arrows on the receiver front panel offer special functionality�...
  • Page 131 Indicates a Program is in the Queue� All episodes of an ongoing programs are in the Queue� Indicates a program is about to expire Indicates that the programs comes from DIRECTV CINEMA� Indicates a recorded program is not available for viewing�...

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