Diagnostics and troubleshooting
Scanner communication error service check
1.
Perform the following tests:
a.
Remove the right cover. See
b.
Reseat the following cables on the controller board:
▪
JADFM1
▪
JFBM1
▪
JSCANSNS1
▪
scanner ground cable
Does the problem remain?
◦
Yes:
Go to the next step.
◦
No:
The problem is solved.
2.
Make sure that the scanner ground cable is properly connected to the controller board.
Does the problem remain?
◦
Yes:
Go to the next step.
◦
No:
The problem is solved.
3.
Replace the ADF and scanner. See
Does the problem remain?
◦
Yes:
Go to the next step.
◦
No:
The problem is solved.
4.
Replace the controller board. See
Does the problem remain?
◦
Yes:
Contact the next level of support.
◦
No:
The problem is solved.
.Right cover removal on page 298
.ADF and scanner removal on page 352
.Controller board removal on page 301
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