Troubleshooting - Eureka NER J12 Ultra Instruction Manual

Troubleshooting

Faults
The robot vacuum cannot be recharged
The robot vacuum cannot return for
charging
The robot vacuum is trapped
The cleaning task has not been
completed, but the robot vacuum
returns for charging or stops working
The robot vacuum fails to clean as
scheduled
Possible Causes
The robot vacuum is not in contact with
the charging contacts.
The self-cleaning base is placed
improperly.
The robot vacuum is entangled/stuck
by objects (such as cords)on the floor.
The side brush/main brush is stuck so
that the robot vacuum cannot move
normally.
The robot vacuum is stuck by obstacles.
The robot vacuum is out of power.
The cleaning schedule is cancelled in
the app.
The robot vacuum is in Do Not Disturb
mode.
Actions
Place the robot vacuum in front of the
self-cleaning base and press the docking button.
Place the self-cleaning base on a level surface
that is free of obstacles.
Please put away the scattered cords and objects
on the floor.
Remove the objects that cause the main
brush/side brush to be stuck, place the robot
vacuum on flat ground, and power on the robot
vacuum the docking button.
Action 1: Remove the obstacles in time.
Action 2: Set restricted zones in the app.
Let the robot vacuum return for charging.
Reset the cleaning schedule in the app.
Disable Do Not Disturb or adjust the Do Not
Disturb time period.
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