Aiphone IXG Series Quick Start Programming Manual
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Aiphone IXG Series Quick Start Programming Manual

Aiphone IXG Series Quick Start Programming Manual

Ip multi-tenant video intercom
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04/24
IP Multi-Tenant Video Intercom
Quick Start Programming Guide
ATTENTION:
This is an abbreviated programming manual addressing basic program settings for an IXG Series system using the
IXG Support Tool. A complete set of instructions
www.aiphone.com/IXG, along with additional literature and media.
IXG SERIES
IXG Support Tool version 5.0.1.0
IXG-2C7
8-15/16"
Table of Contents
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
If updating dimensions, be sure to update the GLC layer too.
Page 2
General Overview
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
Page 3-10
Creating a New System
Page 11
Mobile App Integration
Page 12
Property Manager Account Creation
Page 13
Entrance Station Settings
Page 14
Station Partitioning
Page 15
Additional Settings
Page 16-17
IXW-MA(A) Programming
Pages 18-19
Updating Station Firmware
Pages 20-23
Network Security Summary
Page 24
Notes
(IXG Operation Manual / IXG Support Tool Setting Manual)
IXG-DM7
1"
7-3/16"
1/2"
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
4-1/2"
1-3/4"
1-1/2"
can be found at

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Summary of Contents for Aiphone IXG Series

  • Page 1 Page 24 Notes ATTENTION: This is an abbreviated programming manual addressing basic program settings for an IXG Series system using the IXG Support Tool. A complete set of instructions can be found at (IXG Operation Manual / IXG Support Tool Setting Manual)

  • Page 2: General Overview

    The IXG Support Tool is designed to batch configure all stations simultaneously. It does so by finding each station on the network by its MAC address. The IXG Series is designed to function on a managed network. However, the broadcast method used to find stations during the programming process requires that stations be in the same broadcast domain.

  • Page 3: Creating A New System

    CREATING A NEW SYSTEM Getting Started If this is the first time launching Support Tool, the Create a New System screen will automatically appear. Otherwise, navigate to File and select Create New System. All ID and passwords should be recorded and saved in a secure location.
  • Page 4 Units / Stations - Unit Types Units and their stations will be added to the system in this section. The IXG Series has six different unit types: Entrance, Residential, Commercial, Guard, Inside Area, and Outside Area. Each has their own purpose, available features, communication paths, and station types.
  • Page 5 Site Settings (continued) Units/Stations - Adding Units Units and their stations will be added to the system here. First, look to the top of the screen for the Display Settings section. By default, each unit is set to have one Master/Tenant Station and one Entrance/Door Station.
  • Page 6 Site Settings (continued) Sample Unit Layouts The IXG Series can use different unit types to support a variety of applications. Here are some common use cases and solutions to achieve those goals. Single Office (1 Door Station, 1 Master Station, 8 Mobile Apps) For this size of office, everything can be placed in a single commercial unit.

  • Page 7: Station Information

    Station Information Identification From the side menu, navigate to Station Information, Identification. This menu can be used to customize the Station Number and Name for each station in the system. The Station Name and Number are typically only seen by stations within the same Unit for internal communication, but it is recommended to give custom names to any entrance or door stations so that users can distinguish them more easily.

  • Page 8: Network Settings

    Navigate to Network Settings, NTP. It is recommended to Enable and configure NTP settings for each station when possible. For systems with the IXGW-GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default. Adjusting this default server address is possible, and recommended for sites with their own server.
  • Page 9 Association Settings Station Settings List and Station List From the top menu, select Connection and click Association Settings. Here, stations created in the previous steps will be associated to stations found on the network. Select a station from the Station Settings List and one from the Station List below.

  • Page 10: Upload Settings

    Upload Settings Once associated, each station will need to have its setting file uploaded to it. This setting file contains all other system information and is required for the station to function. To upload the settings to each station, select Connection on the top menu and select Upload Settings. Select each station by placing a check mark next to it, or click Select to select all stations at once.
  • Page 11 Downloading the IXG Mobile App Before registering the IXG Mobile App to a unit, it will need to be downloaded to the mobile device. Search for "Aiphone IXG" in the Apple App Store™ for iOS devices, or Google Play™ store for Android devices.
  • Page 12 Property Manager Account Creation For post-installation system management for residential applications, a Property Manager Account must be created. This account will allow a Property Manager access to the Property Manager View in Support Tool. Creating the Property Manager Account From the top menu, click App Integration and choose Site List/Property Manager Account Settings Log into the IXG Cloud Server Account Enter the cloud server credentials created on page 10 and click .

  • Page 13: Advanced Settings

    ADVANCED SETTINGS The IXG Support Tool has a collection of optional features accessed by changing the top menu option View from the Basic to Advanced. Entrance Station Settings On the left-hand side menu, expand Entrance Station Settings. These settings are used to customize the layout, background image, access codes, and other Entrance Station (IXG-DM7-*) features.
  • Page 14 Station Partitioning Stations placed in different units are not automatically configured to call one another. These settings control which stations can see and communicate with each other. System Information - Station List To configure which stations are in an answering station's address book, expand System Information from the side menu and select Station List.

  • Page 15: Additional Settings

    Additional Settings The following are simple feature or function settings that can be quickly adjusted, enabled, or disabled. Always click the button in the top left corner to save the setting changes in Support Tool, and Update Upload Settings to each station once all changes have been made (page 10). The stations will not reflect the setting changes until this is done.
  • Page 16 IXW-MA(A) Programming IXG and IX Series Stations use SIF signaling to trigger outputs on IXW-MA(A) Multi-Purpose Adaptors. This can be used to mirror outputs on the stations for door release or external signaling. Adding IXW-MA(A) to a System Navigate to Site Settings, I/O Adaptor Registration. There will be a list of up to 99 adaptors. Place a check in the Enable column for each adaptor to be added.
  • Page 17 IXW-MA(A) Programming (continued) Configuring Stations for SIF Signaling Navigate to Option Input / Relay Output Settings, Relay Output. Relay Output 1 will be displayed by default. The Display settings menu can be used to switch to other relay outputs. For each programmed output, set the Function on the IXW-MA(A) to Contact Change SIF Event. Each output can only be assigned to a single station.
  • Page 18 Updating Station Firmware IXG Support Tool can be used to update the firmware on both IXG Series and compatible IX Series stations. Firmware updates are recommended, since they contain valuable security and feature improvements. There are a few steps to take to make sure that firmware updates are necessary, and some stations may require additional resources.
  • Page 19 Updating Firmware Through IXG Support Tool This method will work for both IXG and IX Series stations. Use the links on the page 18 to download the required firmware updates. These will be downloaded in a compressed folder. Use the programming PC's built-in methods to extract the firmware update, which is stored as a .bin file.
  • Page 20 Property Management Password: admin (must be changed after first use, max. 32 alphanumeric characters) Security and Communication The IXG Series supports the use of HTTPS and TLS (v1.2), providing the ability to upload signed certificates to encrypt and secure authentication. Support Tool allows centralized certificate management, with the ability to upload CA certificates to stations.
  • Page 21 Addressing The IXG Series offers Batch IP addressing or can be manually set for each device using IXG Support Tool. Each IXG station is set to the same default static IP address (192.168.1.160) that can be manually changed or set to DHCP during the programming process.

  • Page 22: Ports And Protocols

    Ports and Protocols The information below contains the most common and critical ports and protocols for the IXG Series. Some are used only during the initial programming process, others during general use and optional features. Port Type Service or Protocol...
  • Page 23 Please refer to the Product Dimensions Master located here: Please refer to the Product Dimensions Master located here: H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx Includes all IX and IXG Series H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx 5060 TCP If updating dimensions, be sure to update the GLC layer too.
  • Page 24 Notes 24 | IXG Quick Start Programming Guide...

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