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Turn Off or Clear 802.1X Settings
You can turn off 802.1X settings temporarily, or clear them from the device. Open the device and go to Settings > Network
> 802.1X
•
Disable: Click the 802.1X switch to turn off 802.1X settings. Click the switch again to enable 802.1X.
•
Clear: Click Clear 802.1X settings to remove 802.1X settings from the device.
Note: Resetting to factory default clears all 802.1X settings.
Change 802.1X Settings
You may need to change a device's 802.1X settings if the enterprise's 802.1X settings are changing. The best way to do this is
to change the 802.1X settings on the devices, and then make changes to the authentication server.
To change device settings:
1.
While still connected to the credentialed network, find the device in Designer and go to Settings > Network >
802.1X.
2.
Make changes and click Save.
3.
Make any changes to the authentication server.
4.
Reboot your devices. The devices should connect to the credentialed network with the updated 802.1X settings.
Troubleshooting 802.1X Setup Issues
If the device doesn't appear in Designer on the credentialed network, there's a problem with the device's 802.1X settings. To
troubleshoot, take the device off the credentialed network and connect it to the test network. You can make any necessary
changes to the 802.1X settings, and then reconnect to the credentialed network.
If you attempt to enable 802.1X on a device, but the authentication fails, you will see this notification:
If this occurs, check with your system administrator.
Networking Best Practices
When connecting Shure devices to a network, use the following best practices:
•
Always use a "star" network topology by connecting each device directly to the switch or router.
•
Connect all Shure networked devices to the same network and set to the same subnet.
•
Allow all Shure software through the firewall on your computer.
•
Use only 1 DHCP server per network. Disable DHCP addressing on additional servers.
•
Power on the switch and DHCP server before powering on the Shure devices.
•
To expand the network, use multiple switches in a star topology.
•
All devices must be at the same firmware revision level.
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