Page 1: User Guide
Version 1.0 November 2010 ® Xerox Phaser 4600/4620 User Guide...
Page 2 ® ©2010 Xerox Corporation. XEROX and XEROX and Design are trademarks of Xerox Corporation in the United States and/or other countries. Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.
Page 3: Table Of Contents
Downloading the Xerox Printer Driver ........
Page 4 Configuring Printer Properties ........
Page 5 Xerox Support Center ........
Page 6 EH&S Contact Information............. . 143 Index Xerox Phaser 4600/4620 User Guide...
Page 7: Getting Started
13 • Loading Paper on page 16 • Menu Options on page 19 • General Care and Consumables • Logging On and Off on page 24 • Further Assistance on page 25 on page 23 Xerox Phaser 4600/4620 User Guide...
Page 8: Welcome
Help button in the printer driver. The Xerox Phaser 4600/4620 are laser printers. The Xerox Phaser 4600 prints at 55 pages per minute for Letter (52 ppm for A4). The Xerox Phaser 4620 prints at 65 pages per minute for Letter (62 ppm for A4).
Page 9: Machine Overview
High Capacity Feeder (Optional) Type A USB Port Type B USB Port Configuration Card Slot Ethernet Port Power Switch Rear Door Duplex Unit (Optional 4600 / Standard 4620) Finisher (Optional) Staple Cartridge Cover 4-Bin Mailbox (Optional) Xerox Phaser 4600/4620 Getting Started User Guide...
Page 10: Internal Components
Stand Finisher 4-Bin Mailbox Duplex Unit USB Port Hard Disk Drive (160 GB) System Memory (256MB) Additional Memory (512MB) PostScript and PCL Fonts Wireless LAN Xerox Phaser 4600/4620 User Guide Phaser 4600/4620 Standard Standard Standard Optional Optional Optional Optional Optional...
Page 11: Control Panel Overview
Back button to access the Error screen. Pressing the Back button repeatedly alternates between the Machine Status screen and the Error screen. Status LED: • LED Off - printer is in power saver mode. • Solid Green - printer is ready to print. •...
Page 12: Powering On The Machine
To configure the Network Settings at the machine, refer to Network Settings on page 80. For full network installation instructions, refer to the System Administrator Xerox Phaser 4600/4620 User Guide to the machine and a Guide.
Page 13: Printer Driver Installation
Printer Driver Installation The Xerox printer driver can be installed using the disc provided with your machine or downloaded from the Xerox website www.xerox.com. To install the driver use the Add Printer Wizard provided by the operating system. The Xerox printer driver allows users to customize the features of print queues installed using the driver.
Page 14: Windows Vista
12. Select the printer from the list. Click Next. 13. Type the printer name and select if you want to use the printer as the default printer. Click Next. 14. Select if you want to share the printer. Click Next.
Page 15: Uninstalling
Windows Vista/Windows 7: Start > Control Panel > Hardware and Sound > Printers The Printers or Printers and Faxes or Devices and Printers window appears. Right-click on the icon for the printer you want to delete and select Delete or Remove Device. A confirmation message appears.
Page 16: Loading Paper
The paper level indicator on the front of the tray shows the amount of paper currently left in the tray. When the tray is empty, the indicator of the bar is completely lowered. Xerox Phaser 4600/4620 User Guide on page 61.
Page 17: High Capacity Feeder (Optional)
Paper must not be loaded above the Maximum Fill line. Close the tray door. When the door is closed the elevator rises to feed the media. on page 61. Loading Paper on page 56. Xerox Phaser 4600/4620 Getting Started User Guide...
Page 18 When printing from your PC, ensure you select the Paper button to specify the correct paper size, color and type. Not confirming the paper details may result in printing delays. For more information on loading paper, refer to Xerox Phaser 4600/4620 User Guide on page 61.
Page 19: Menu Options
Personal Jobs are only available if the optional hard drive is installed. Secure Print can be used to print confidential or sensitive jobs. The Secure Job is held on the machine until a passcode is entered to release the job for printing. Getting Started Xerox Phaser 4600/4620 User Guide...
Page 20: Information
Saved Jobs is a standard feature on machines which have been configured with the optional Hard Disk Drive. It enables you to retrieve jobs which have been stored on the machine using the printer driver. This option displays the jobs which have been completed on the machine.
Page 21: Tray Management
Description Sets the paper tray to be used for print jobs. If the paper source is set to Auto, the printer automatically selects the paper source based on the requested size. When a tray is opened and closed the Tray Information screen is displayed asking the user to confirm the size and type of the paper loaded in the tray.
Page 22: Tray Paper Settings
This option enables you to print all the troubleshooting reports. This feature enables you to print test prints that will help you and the Xerox Support Center diagnose image quality problems. Each test pattern checks parts of the printing process.
Page 23: General Care And Consumables
The machine will display a message when a CRU needs to be replaced. Only replace the unit when a message instructs you to do so or when instructed by a Xerox Representative. To replace a Customer Replaceable Unit, follow the instructions provided within this guide or with the consumable.
Page 24: Logging On And Off
User ID, password or account number before using the machine. If requested, enter your User ID and password or account number and press OK. If Xerox Secure Access has been enabled, swipe your access card using the card reader device before entering your PIN.
Page 25: Further Assistance
If a fault cannot be resolved by following the display instructions, check the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.
Page 26 Getting Started Xerox Phaser 4600/4620 User Guide...
Page 27: Print
Print The Xerox Phaser 4600/4620 printers produce high quality prints from electronic documents. You can access the printer from your PC by installing the appropriate printer driver. The following pages contain an overview of the printer driver options for the Phaser 4600/4620 machines.
Page 28: Printer Drivers
Print Printer Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: • PCL6: The Printer Command Language driver can be used for applications requiring PCL. This is the recommended printer driver.
Page 29: Printing Using Windows
Set 2-Sided Print as default: Prints double sided to save paper. Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. Turn off Banner Pages by default: Turns off banner pages to reduce the amount of paper and toner used.
Page 30: Print Procedure
Print Print Procedure Documents can be printed from your PC using the printer drivers supplied. The printer driver must be loaded on each PC which uses the machine for printing. Note If a local security or accounting feature is enabled, you may need an account before using the machine.
Page 31: Paper/Output
Job Type Use this option to select the type of job being submitted to the printer. Normal Print and Secure Print job types are available on all configurations. The optional Hard Disk Drive must be installed for Sample Set, Personal Print, Delay Print and Saved Job job types.
Page 32 • Select by Tray use this option to select a specific tray for printing the job. The printer only uses the paper in the selected tray, even when more than one tray contains the same paper size and type.
Page 33 You can have your job automatically printed on both sides of a sheet of paper if the duplex unit is installed. Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. • 1-Sided Print prints on one side of the paper or transparency. Use this option when printing on transparencies, envelopes or labels.
Page 34: Special Pages
Delete All is used to delete all the entries in the table. • Undo is used to undo the last actions if you make an error. • Up and Down are used to move the entries up or down in the table. Xerox Phaser 4600/4620 User Guide...
Page 35 Some features are only supported by specific printer configurations, operating systems or driver types. You may see more features or options listed than your specific machine supports. Add Covers Use this option to add blank or printed covers to your printed document.
Page 36 Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. Job Settings displays the paper requirements specified for the main job.
Page 37: Layout/Watermark
• Booklet Paper Size • Use Automatically Select to enable the printer to select the paper size for the job. • To select a paper size for the job, deselect the checkbox and use the drop-down menu.
Page 38 Notes • For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. • You can also select these options on the Paper/Output tab for 2-Sided Printing.
Page 39: Advanced
Note Some features are only supported by specific printer configurations, operating systems or driver types. You may see more features or options listed than your specific machine supports. Print Xerox Phaser 4600/4620 User Guide...
Page 40: Printing Using Macintosh
System Administrator Guide. Printing a Document When you print with a Macintosh, you need to check the printer driver setting in each application you use. Follow the steps below to print from a Macintosh: Open the document you want to print.
Page 41: Xerox Features
You can print on both sides of the paper if the duplex unit is installed. Before printing in the duplex mode, decide on which edge you will be binding your finished document. Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. The binding options are as follows: •...
Page 42: Printing Using Linux
It enables the duplex feature, adds start and end banners, and changes the number of pages per sheet. Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. • Text: This option allows you to specify the page margins and set the text options, such as spacing or columns.
Page 43: Configuring Printer Properties
The Printer Properties window opens. The following five tabs display at the top of the window: • General: This option allows you to change the printer location and name. The name entered in this tab displays on the printer list in Printers configuration. •...
Page 44 Print Xerox Phaser 4600/4620 User Guide...
Page 45 & secure jobs, and print jobs which have been saved on the machine. • Active Jobs on page 46 • Personal & Secure Jobs on page 47 • Saved Jobs on page 48 • Completed Jobs on page 50 Xerox Phaser 4600/4620 User Guide...
Page 46: Jobs
Release Press the up/down arrows to highlight the options required and press OK. Select further options as required and press Stop to exit the Menu. Xerox Phaser 4600/4620 User Guide Description Removes the selected job from the list. Any job can be deleted using the feature, regardless of the job originator.
Page 47: Personal & Secure Jobs
Personal Print allows users to temporarily store jobs until they are at the machine and are ready for print and collection. This ensures the jobs are not left at the printer for long periods of time or collected by another user. Personal Jobs are deleted from memory after printing.
Page 48: Saved Jobs
Saved Jobs is a standard feature on machines which have been configured with the optional Hard Disk Drive. It enables you to retrieve jobs which have been stored on the machine using the printer driver. Prior to using the Saved Jobs option, a job must be saved to a folder on the machine. For instructions,...
Page 49: Saving A Job
Open your document and select Print from the application File menu. The application Print window is displayed. Select the Xerox Phaser 4600/4620 printer from the Printer Name drop-down menu. Select Properties to access the print settings for the job. Select the Job Type drop-down menu and select Saved Job.
Page 50: Completed Jobs
No. of Images • Output Sheets • Submitted • Completed Press Stop to exit the Menu. The completed jobs can also be displayed using CentreWare Internet Services, refer to for instructions. Xerox Phaser 4600/4620 User Guide Jobs on page 71...
Page 51: Usb Flash Memory
For information about setting up and enabling the USB Port, refer to the Administrator Guide. • Inserting the USB Memory Device • Printing from USB Memory Device on page 52 on page 53 System Xerox Phaser 4600/4620 User Guide...
Page 52: Inserting The Usb Memory Device
• If your USB memory device has certain features, such as security settings and password settings, your machine may not automatically detect it. For details about these features, see your USB memory device User Guide. Xerox Phaser 4600/4620 User Guide...
Page 53: Printing From Usb Memory Device
To print another document, press the left/right arrows to highlight Yes and press OK. Otherwise, press the left/right arrows to highlight No and press OK. Press Stop to return to ready mode. USB Flash Memory Xerox Phaser 4600/4620 User Guide...
Page 54 USB Flash Memory Xerox Phaser 4600/4620 User Guide...
Page 55: Paper And Other Media
• Loading Paper on page 56 • Tray Management and Settings • Media Specifications on page 62 on page 59 Xerox Phaser 4600/4620 User Guide...
Page 56: Loading Paper
20 lb (80 g/m²) bond paper, 20 transparency sheets or 10 envelopes. Load the print material with the print side facing up and against the right edge of the tray. Note Hold transparencies by the edges and avoid touching the print side. Xerox Phaser 4600/4620 User Guide Media...
Page 57: Paper Tray 2 And Paper Trays 3, 4, 5 And 6 (Optional)
Paper Trays 2, 3, 4, 5 and 6 can hold a maximum of 520 sheets of 20 lb (80 g/m²) bond paper or 50 envelopes in Paper Tray 2. on page 61. High Capacity Feeder (optional) Xerox Phaser 4600/4620 Paper and Other Media User Guide...
Page 58: High Capacity Feeder (Optional)
Tray Paper Settings When printing from your PC, ensure you select the Paper button to specify the correct paper size, color and type. Not confirming the paper details may result in printing delays. Xerox Phaser 4600/4620 User Guide on page 61.
Page 59: Tray Management And Settings
• Tray 4 • Tray 5 • Tray 6 • None • 1 Min • 3 Min • 5 Min • 10 Min • 1 Hour • 24 Hours • Inches • Millimeters • • Xerox Phaser 4600/4620 User Guide...
Page 60 Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the Tray Management settings as required, then press Stop to return to ready mode. Xerox Phaser 4600/4620 User Guide Description This option enables the machine...
Page 61: Tray Paper Settings
Continue customizing the Tray Paper Settings as required, then press Stop to return to ready mode. If you want to use special sized paper, select a custom paper size in the printer driver. Refer to Paper/Output on page 31 for instructions.
Page 62: Media Specifications
Do not feed a sheet of labels through the machine more than once. The adhesive backing is designed for one pass through the machine. • Do not use labels that are separating from the backing sheet or are wrinkled, bubbled or otherwise damaged. Xerox Phaser 4600/4620 User Guide ° ° °...
Page 63: Media Types
(16 to 58 lb) (28 to 32 lb) (16 to 58 lb) Paper and Other Media Paper High Paper Trays 3, 4, Capacity Tray 2 5 & 6 Feeder (Optional) (Optional) Tray Paper Settings on page 61. Xerox Phaser 4600/4620 User Guide...
Page 64 Paper and Other Media Xerox Phaser 4600/4620 User Guide...
Page 65 This chapter includes: • Using CentreWare Internet Services • Status on page 67 • Jobs on page 71 • Print on page 73 • Properties on page 74 • Support on page 75 on page 66 Xerox Phaser 4600/4620 User Guide...
Page 66: Centreware Internet Services
Press Enter to view the Status page. The CentreWare Internet Services options for your machine are displayed. Note To find the IP Address of your machine, print a configuration report. For instructions, refer Configuration Page on page 79. Xerox Phaser 4600/4620 User Guide...
Page 67: Status
Use the Reboot Machine option to reboot the machine. The Network Controller takes approximately 5 minutes to reboot and network connectivity will be unavailable during this time. Alerts This option provides a description of any problems or Alerts on the machine. Xerox Phaser 4600/4620 User Guide...
Page 68: Trays
The status of each consumable and the percentage remaining is shown. SMart eSolutions SMart eSolutions provides the ability to automatically send data to Xerox to be used for billing, supplies tracking and replenishment and for troubleshooting problems. SMart eSolutions provides the following features: •...
Page 69: Meter Assistant
Meter Assistant™ provides detailed information, including dates, times, and counts of impressions sent in the last billing meter transmission. The meter data is recorded in the Xerox service management system. It is used for the invoicing of metered service agreements, and also for evaluating consumable usage against printer performance.
Page 70 CentreWare Internet Services • Use the Start an Online Troubleshooting session at www.xerox.com... button to access the Xerox website for immediate advice on resolving machine problems. • Use the Download File to Your Computer... button to save or view a CSV file containing detailed information about machine usage and any problems which have occurred on your machine.
Page 71: Jobs
Select the checkbox next to the jobs required and select Print or Delete using the drop-down menu. If printing a job, enter the number of copies required. Select Go. For information about submitting Personal & Secure Jobs using the printer driver, refer to Print Procedure on page 30.
Page 72: Saved Jobs
The list of jobs can be downloaded as a CSV or XML file. Use the Clear All Completed Jobs option to delete the jobs from the list. Xerox Phaser 4600/4620 User Guide...
Page 73: Print
Note For the Xerox Phaser 4600, the optional duplex unit must be installed to enable 2-sided printing. Enter the file name of the job requiring printing, or use the Browse option to locate the file.
Page 74: Properties
These may be protected by a user name and password and should only be changed by your System Administrator. For information about all the Properties options, refer to the System Administrator Guide. Xerox Phaser 4600/4620 User Guide...
Page 75: Support
Xerox Support - if a problem occurs, you can use the Send Diagnostics Information to Xerox... option to immediately send information to Xerox which will assist with troubleshooting activities. Use the Start an Online Troubleshooting session at www.xerox.com... button to access the Xerox website for immediate advice on resolving machine problems.
Page 76 CentreWare Internet Services Xerox Phaser 4600/4620 User Guide...
Page 77: Setups
Configuration Page on page 79 • Setup on page 80 • File Security on page 85 • Special Feature Options on page 86 • Clone Printer on page 87 • Accounting Enablement on page 88 Xerox Phaser 4600/4620 User Guide...
Page 78: Accessing Tools
Clone Printer on page 87 • Accounting Enablement Customize the options required. Settings can also be customized using CentreWare Internet Services, refer to the Guide for more information. Xerox Phaser 4600/4620 User Guide on page 86 on page 88 System Administrator...
Page 79: Configuration Page
Open a web browser at the networked computer and type the machine's IP Address. When CentreWare Internet Services opens, click Properties > General > Configuration. Accessing Tools on page 78 for instructions. Xerox Phaser 4600/4620 Setups Information User Guide...
Page 80: Setup
Setups Setup The Setup options enable you to customize network settings, printer settings, general settings and machine settings which are specific to the machine, such as Date & Time and Power Management. Network Settings You may set up the network using the machine's display screen. Before doing that, you must have the relevant information concerning the type of network protocols and computer system you use.
Page 81: Postscript Setup
Description Sets the default PCL font. Sets the default pitch (size) for PCL fonts. Sets the default symbol set for PCL fonts. Sets the default orientation. Sets the default number of lines per page. Xerox Phaser 4600/4620 Setups User Guide...
Page 82: General Setup
Note If a password is required, refer to Press the up/down arrows to highlight Setup and press OK. Press the up/down arrows to highlight Machine Settings and press OK. Xerox Phaser 4600/4620 User Guide Description Sets the default line termination.
Page 83 • Menu Timeout • Job Sheets • Stock Choice • Format Date • Format Time • Inches • Millimetres • Letter • • Power Saver Settings • Power Saver • Enable • Disable • • Xerox Phaser 4600/4620 User Guide...
Page 84 Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the Machine Settings as required, then press Stop to return to ready mode. Xerox Phaser 4600/4620 User Guide Description Use to set the default output settings.
Page 85: File Security
Standard overwrite takes approximately 11 minutes and excludes jobs and folders stored in the Saved Jobs feature • Full overwrite takes approximately 53 minutes and includes jobs and folders stored in the Save Jobs feature. Xerox Phaser 4600/4620 Setups User Guide...
Page 86: Special Feature Options
Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the Special Feature Options as required, then press Stop to return to ready mode. Xerox Phaser 4600/4620 User Guide Accessing Tools on page 78 for instructions.
Page 87: Clone Printer
Setups Clone Printer Cloning enables you to conveniently copy the settings of one machine and transfer them to other machines. For instructions on Cloning a Printer refer to the System Administrator Guide. Xerox Phaser 4600/4620 User Guide...
Page 88: Accounting Enablement
Press the up/down arrows to highlight the setting required and press OK to save the selection. Press Stop to return to ready mode. For information about setting up the Accounting options, refer to the Xerox Phaser 4600/4620 User Guide Accessing Tools on page 78 for instructions.
Page 89: General Care And Troubleshooting
General Care and Troubleshooting This chapter includes: • General Care on page 90 • Troubleshooting on page 97 • Further Assistance on page 118 Xerox Phaser 4600/4620 User Guide...
Page 90: General Care
The machine will display a message when a CRU needs to be replaced. Only replace the unit when a message instructs you to do so or when instructed by a Xerox Representative. To replace a Customer Replaceable Unit, follow the instructions provided within this guide or with the consumable.
Page 91: Toner Cartridge
Toner Cartridge. Store the cartridge in the same environment as the printer it will be used in; this should be in controlled office temperature and humidity conditions. The Toner Cartridge should remain in its original, unopened package until installation.
Page 92: Waste Toner Bottle
SMart Kit Drum Cartridge. To replace the SMart Kit Drum Cartridge: Remove the Toner Cartridge, as described in Xerox Phaser 4600/4620 User Guide Toner Cartridge on page 91.
Page 93: Staple Cartridge
If the optional Finisher is fitted, this procedure shows you how to remove a used staple cartridge and replace it with a new staple cartridge. The staple cartridge holds 5000 staples. Open the staple cartridge cover. General Care and Troubleshooting Toner Cartridge Xerox Phaser 4600/4620 User Guide...
Page 94: Routine Maintenance Items
Close the staple cover door. Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement. Replacements may be parts or kits. Routine maintenance items are typically customer replaceable. The only routine maintenance item for the Phaser 4600/4620 is the maintenance kit. The maintenance kit contains: •...
Page 95: Cleaning The Machine
Use a soft, lint-free cloth, lightly dampened with water. Wipe clean the entire area, including the screen. Remove any residue with a clean cloth or paper towel. General Care and Troubleshooting Xerox Phaser 4600/4620 User Guide...
Page 96: Moving The Machine
When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or bad print quality. When moving the machine, make sure at least two people are holding the machine securely. Xerox Phaser 4600/4620 User Guide...
Page 97: Troubleshooting
Ensure that the recommended side of the print media is facing up for Paper Tray 1 (Bypass) or facing down for the other trays. General Care and Troubleshooting System Administrator Loading Paper Media Specifications on page 62.) Xerox Phaser 4600/4620 Guide. on page 56.) User Guide...
Page 98 For example, if the jam is in Tray 4, pull out Trays 2 and 3. Pull jammed paper from the printer tray slot. Remove crumpled paper from the tray. Open the top cover and remove the Toner Cartridge.
Page 99 OK for further information. If the Error screen is not visible, press the Back button to access the Error screen. Opening the tray automatically lowers an elevator in the base of the tray. Remove crumpled paper from the tray. General Care and Troubleshooting Xerox Phaser 4600/4620 User Guide...
Page 100 If you cannot move the jammed paper, pull Tray 2 completely out of the printer. Replace the tray. Insert the Drum Cartridge and the Toner Cartridge and close the top cover. Xerox Phaser 4600/4620 User Guide...
Page 101 If you did not find jammed paper in Step 2, open the fuser exit guide door and pull the jammed paper completely out of the printer. Close the fuser exit guide door and the rear cover. General Care and Troubleshooting Xerox Phaser 4600/4620 User Guide...
Page 102: Output Areas
Back button to access the Error screen. Open the top cover. Pull the duplex unit out of the printer. If the paper does not come out with the duplex unit, remove the paper from the bottom of the printer.
Page 103 Pull the tray completely out of the printer. Confirm that the paper tray guides are pressed firmly against the paper. Insert the tray into the printer slot and push it completely to the back of the printer. If the control panel prompts you: •...
Page 104: Error Messages
Paper Empty at Tray Paper Empty at Bypass Tray Tray Open Jam from Tray Duplex Jam Xerox Phaser 4600/4620 User Guide Description The back cover and top covers Close the covers until they lock into are not securely latched. place. If fault persists, call service.
Page 105 Check the Toner Cartridge is correctly. installed securely. The installed Toner Cartridge Check the Toner Cartridge and is not a valid Xerox cartridge. install a valid Xerox cartridge if necessary. If problem persists, call for service. Output tray full. Remove printed material from Output tray.
Page 106: Paper Feeding Problems
Paper does not feed into the machine. The paper keeps jamming. Transparencies stick together in the paper exit. Envelopes skew or fail to feed correctly. Xerox Phaser 4600/4620 User Guide Suggested Solutions • Clear the paper jam. (See Fault Clearance •...
Page 107: Printing Problems
Contact a service representative. • You might need to reduce the complexity of the page or install more memory. (Refer to the System Administrator Guide.) Xerox Phaser 4600/4620 User Guide...
Page 108 Half the page is blank. The machine prints, but the text is wrong, garbled or incomplete. Pages print, but they are blank. Xerox Phaser 4600/4620 User Guide Possible Cause The paper option that was selected in the Printing Preferences may be incorrect.
Page 109: Common Postscript Problems
The machine does not print special-sized paper, such as billing paper. Common PostScript Problems The following situations are PS language specific and may occur when several printer languages are used. Problem PostScript file cannot be printed. “Limit Check Error” report prints.
Page 110: Common Windows Problems
“File in Use” message appears during installation. “General Protection Fault”, “Exception OE”, “Spool 32” or “Illegal Operation” messages appear. “Fail To Print”, “A printer timeout error occurred” messages appear. Note Refer to the Microsoft Windows User Guide supplied with your computer for further information on Windows error messages.
Page 111: Common Linux Problems
Suggested Solutions • Check if the printer driver is installed on your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your machine.
Page 112: Common Macintosh Problems
Note Refer to the Macintosh User Guide supplied with your computer for further information on Macintosh error messages. Xerox Phaser 4600/4620 User Guide Suggested Solutions • Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
Page 113: Printing Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe print quality problems, use the information in this topic to diagnose the problem. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see...
Page 114 The Toner Cartridge may be defective or at the end of its life. Replace the toner cartridge. (See • The fuser may be defective. Replace the fuser (contained in the maintenance kit). Xerox Phaser 4600/4620 User Guide Suggested Solutions Customer Replaceable Units on page 90.)
Page 115 • The printer may be located in an environment with extreme temperature or humidity. Verify that the printer is located in an environment with the correct temperature, see • The fuser may be defective. Replace the fuser (contained in the maintenance kit).
Page 116 • Check the paper type and quality. (See • Ensure that the guides are not too tight or too loose against the paper stack. (See Loading Paper Xerox Phaser 4600/4620 User Guide Suggested Solutions Media Specifications on page 56.) on page 62.)
Page 117 If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer options and try again. (See Suggested Solutions Media Specifications on page 62.)
Page 118: Further Assistance
If a fault cannot be resolved by following the display instructions, check the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.
Page 119: Maintenance Assistant
• If a problem occurs, you can use the Send Diagnostics Information to Xerox... option to immediately send information to Xerox which will assist with troubleshooting activities. • Use the Start an Online Troubleshooting session at www.xerox.com... button to access the Xerox website for immediate advice on resolving machine problems.
Page 120 General Care and Troubleshooting Xerox Phaser 4600/4620 User Guide...
Page 121: Specifications
126 • Print Specifications on page 127 Note Improvements in specifications and the appearance of the product may be made without prior notice. For more information on the specifications, contact your Xerox Representative. Xerox Phaser 4600/4620 User Guide...
Page 122: Machine Specifications
Machine Weight Access Printer Speed Warm Up Time Temperature Humidity Xerox Phaser 4600/4620 User Guide Specification Processor Paper Tray 1 (Bypass) and Paper Tray 2 standard Base configuration: width 18.7” x depth 21.3” x height 16.5” (W 476 x D 541 x H 420 mm) Approx 77.16 lb (35 kg)
Page 123: Paper Supply
Custom Sizes 3.8 x 5.8” to 8.5 x 14” (98.6 x 148.5 mm to 216 x 356 mm). Envelope Sizes: Monarch (98 x 190 mm), Com-10 (105 x 241 mm), DL (110 x 220 mm), C5 (162 x 229 mm) and C6 (114 x 162 mm). Specifications Xerox Phaser 4600/4620 User Guide...
Page 124: Output Modules
Finisher Feature Paper Weights Paper Sizes Staples Xerox Phaser 4600/4620 User Guide Specification 520 sheets 20 lb (80 g/m²) bond paper per tray Supported: 16 lb - 43 lb (60 g/m² to 163 g/m² A5 (210 x 148 mm), A4 (210 x 297 mm), Letter (215 x 279 mm), FOLIO (216 x 330 mm), Legal (216 x 356 mm), Oficio (216 x 343 mm), JIS B5 (182 x 257 mm), ISO B5, Executive and Statement.
Page 125 Mailbox Bins Specification 16 lb - 53 lb (60 g/m² to 163 g/m² A5 SEF to Legal SEF 4 Mailbox Bins Each bin can hold 100 sheets of 20 lb (80 g/m²) bond paper Specifications Xerox Phaser 4600/4620 User Guide...
Page 126: Electrical Specifications
Average Power Consumption Average Power Consumption - 55 PPM Models Average Power Consumption - 65 PPM Models Xerox Phaser 4600/4620 User Guide Specification 50/60 Hz 110 - 127 VAC / 220 - 240 VAC Power Saver (sleep) mode: 10 Watts - less than 10 Watts...
Page 127: Print Specifications
8.18” (208 mm) for Letter / 7.95” (202 mm) for A4 True 600 x 600, 1200 x 1200 (Enhanced) 300 x 300 dpi / 600 x 600 dpi / 1200 x 1200 (Enhanced) 256 MB PCL5e, PCL6, PS/3-clone Specifications Xerox Phaser 4600/4620 User Guide...
Page 128 Specifications Xerox Phaser 4600/4620 User Guide...
Page 129 • Material Safety Data on page 139 • Product Recycling and Disposal • Energy Program Compliance • EH&S Contact Information on page 131 on page 132 on page 140 on page 142 on page 143 Xerox Phaser 4600/4620 User Guide...
Page 130: Safety
Please read the following instructions carefully before operating the machine. Refer to them as needed to ensure the continued safe operation of your machine. Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Page 131: Safety Labels And Symbols
This WARNING alerts users to areas of the machine where there is the possibility of personal injury. This WARNING alerts users to areas of the machine where there are heated surfaces, which should not be touched. Xerox Phaser 4600/4620 User Guide...
Page 132: Operational Safety Information
Safety Operational Safety Information Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your Xerox machine, follow these safety...
Page 133: Laser Safety Information
Always unplug this machine from the electrical outlet before cleaning. Note Your Xerox machine is equipped with an energy saving function to conserve power when the machine is not in use. The machine may be left on continuously. Machine Safety - Do Not Do These WARNING: Do not use aerosol cleaners.
Page 134: Ozone Safety Information
This machine will produce ozone during normal operation. The ozone produced is heavier than air and is dependent on print volume. Providing the correct environmental parameters as specified in the Xerox installation procedure will ensure that the concentration levels meet safe limits.
Page 135: Maintenance Information
This machine is certified by the following Agency using the Safety standards listed. Agency Underwriters Laboratories Inc. This machine has been manufactured under a registered ISO9001 Quality system. Standard UL60950-1 2nd Edition (USA/Canada) NEMKO 2nd Edition Xerox Phaser 4600/4620 Safety User Guide...
Page 136: Basic Regulations
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the machine. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 137: European Union
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this machine can be obtained from Xerox. Turkey RoHS Regulation In compliance with Article 7 (d). We hereby certify "It is compliant with the EEE Regulation."...
Page 138: China Rohs Regulation
Safety China RoHS Regulation Xerox Phaser 4600/4620 User Guide...
Page 139: Material Safety Data
Safety Material Safety Data For Material Safety Data information regarding your printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox Phaser 4600/4620 User Guide...
Page 140: Product Recycling And Disposal
For more information about Xerox environmental programs, visit www.xerox.com/environment.html. If you are managing the disposal of your Xerox machine, please note that the machine may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations.
Page 141: European Union
Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Safety Xerox Phaser 4600/4620 User Guide...
Page 142: Energy Program Compliance
Xerox ENERGY STAR equipment is preset at the factory, to switch to Power Saver Mode after a preset time following the last print out. The default time set for the Xerox Phaser 4600/4620 is 15 minutes. A more detailed description of this feature can be found in the User Guide. Refer to page 82 for instructions on how to change the Power Saver setting.
Page 143: Eh&S Contact Information
EH&S Contact Information For more information on Environment, Health, and Safety in relation to this Xerox machine and supplies, please contact the following customer help lines: USA: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 Machine safety information is also available on the Xerox website: www.xerox.com/about-xerox/environment...
Page 144 Safety Xerox Phaser 4600/4620 User Guide...
Page 145 Electrical Supply, 132 Energy Program Compliance, 142 Energy Saver button, 11 ENERGY STAR, 142 Error Messages, 104 European Union, 137 Exceptions, 34, 36 Fault Clearance, 97 Fault Messages, 104 Faults, 97 Linux, 111 Macintosh, 112 Xerox Phaser 4600/4620 User Guide...
Page 146 Job Type, 31 Jobs, 45, 71 Active, 46 Completed, 50 Personal, 47 Saved, 48, 49 Secure, 47 Jobs List, 46 Xerox Phaser 4600/4620 User Guide Keypad, 11 Layout/Watermark, 37 Linux Printer Properties, 43 Linux Printing, 42 Linux Problems, 111 Loading Paper, 16, 56...
Page 147 Macintosh Layout, 40 Macintosh Pages per Sheet, 40 Macintosh Paper, 40 Macintosh Printer Settings, 40 Macintosh Reverse Duplex Printing, 41 Macintosh Toner Save, 41 Macintosh Xerox Features, 41 Output Options, 34 Paper Selection, 32 Paper/Output, 31 Special Pages, 34 Print Procedure, 30...
Page 148 Saved Jobs, 48, 49, 72 Saving a Job, 49 Secure Jobs, 47 Security, 85 Sending a Print Job, 27, 30 Serial Number, 118 Service Call, 25 Xerox Phaser 4600/4620 User Guide Services CentreWare Internet Services, 65 Print, 27 Settings Accounting, 88...
Page 149 User ID, 24 Using the Machine, 7 Waste Toner Bottle, 23, 90 Watermark, 38 WEEE Directive 2002/96/EC, 141 Welcome Center, 25, 118 Windows Printing, 29 Windows Problems, 110 Xerox Secure Access, 24 Xerox Support Center, 25, 118 Xerox Phaser 4600/4620 User Guide...
Page 150 Xerox Phaser 4600/4620 User Guide...

This manual is also suitable for:

Phaser 4600 Phaser 4620

Xerox Phaser 4600DN User Manual

1 Getting Started

2 Print

3 Jobs

4 USB Flash Memory

5 Paper and Other Media

6 Centreware Internet Services

7 Setups

8 General Care and Troubleshooting

9 Specifications

10 Safety

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Xerox Phaser 4600DN

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Table of Contents