Troubleshooting; The Thin Client Gives An "Arp Timeout" Error When Attempting To Image It; Getting "Incompatible Firmware" Messages; The Image Was Sent To The Thin Client But The Device Boots Normally - Wyse V90L Quick Start Manual

Wyse Customer Support
T
ROUBLESHOOTING
Problem 1:

The thin client gives an "ARP Timeout" error when attempting to image it.

Solution 1: This means that the thin client was unable to get an IP address from your
DHCP server ARP=Address Resolution Protocol). This indicates a problem
with your DHCP Server. If you have DHCP Turbo installed, de-install it, re-
install DHCP Turbo and configure it using parameters on
Problem 2:

Getting "Incompatible Firmware" messages.

Solution 2: Review notes on
Problem 3:

The image was sent to the thin client but the device boots normally.

Solution 3: 1. Verify the boot order. Power on the thin client, press and hold the "DEL"
key to enter the BIOS setup. When prompted, enter the password
"Fireport" (case sensitive). The first boot device should be set to "PXE" or
"LAN". If that is not the case, make the necessary changes.
2. Verify that the FTP Server has "Write" permission enabled
3. Verify on the WSI server, the TFTPD screen. If you see an IP address of
127.0.0.1 anywhere, you have a loopback network condition. To recover
from this, "De-Install WSI ONLY", make sure you connect the WSI server
and the thin client (with power applied to it, but NOT powered-on), and
then re-install WSI. Refer to
4. Verify the directory structure is set to:
5. Check for spaces in the firmware filename under
C:\inetpub\ftproot\rapport\<product>. FTP does not recognize spaces.
Problem 4:

A DHCP server is not installed on my XP machine. Where can I get one?

Solution 4: You can download a DHCP server (i.e. DHCP Turbo) from www.tucows.com.
NOTE: This information is provided for your convenience and Wyse does not
endorse or supports any of these programs.
Problem 5:

Getting "Illegal TFTP operation" error messages on the thin client.

Solution 5: Try re-imaging a different Thin Client. If the issue is resolved, you have a
hardware problem and will need to send the defective Thin Client to our
service department (1-800-800-9973 option 2 or
www.wyse.com/serviceandsupport/service/service.asp
Problem 6:

When attempting to image I get a message "Boot file not found"

Solution 6: Verify that the "Scope" is set on DHCP Turbo as per the instructions on
8. Also, if you have a VPN client installed on the WSI server, remove it and
try again.
QSG - WSI 1.3.6 v3.doc
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c:\inetpub\ftproot\rapport
c:\inetpub\ftproot\rapport\tools
c:\inetpub\ftproot\rapport\tools\sa
of this document.
page 7 for more details.
page 8.
(page 9)
) for repair.
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