VTech ia5824 User Manual page 39

Troubleshootng
Problem
My caller ID features
are not working
properly.
The system does not
receive caller ID or
the system does not
display caller ID during
call waiting.
Caller ID entries
do not match the
numbers I need to dial.

Suggeston
• Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.
• Caller ID is a subscription service. You must subscribe to this service from your local telephone
company for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base
and the telephone line jack. Contact your DSL service provider for filter information.
• Make sure you subscribe to Caller ID with Call Waiting features services provided by the local
telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment which are compatible with
caller ID service.
• If you subscribe to DSL service, install a noise filter to the telephone line between the telephone base
and the telephone line jack. Contact your DSL service provider for filter information.
• Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in
some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1
plus the area code plus the seven digits. You can change the number of digits that you dial
or store from the call log.
• While reviewing the call log, press # repeatedly to display these dialing options for local and
long distance numbers before dialing or saving the telephone number.
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