VTech ia5824 User Manual page 37

Troubleshootng
Problem
I cannot dial out.
I hear other calls when
using the telephone.
I hear noise in the
cordless handset, and
none of the keys or
buttons work.

Suggeston
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra second
before dialing.
• Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service
in your area. Refer to the Set dal mode section of this user's manual (page 12) to set the dial
mode.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause
the telephone to not dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with
less background noise.
• Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still
hear other calls, the problem is probably in the wiring or local service. Call your local telephone
company.
• Press the CHAN key to switch to a clear channel when on a call.
• Make sure the telephone line cord is plugged in securely.
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