Ricoh M15 Field Service Manual page 42

3. Troubleshooting
Code
14-06 User Not Found on SMTP
Server (551)
14-07 Data Send to SMTP Server
Failed (4XX)
14-08 Data Send to SMTP Server
Failed (5XX)
14-09 Authorization Failed for
Sending to SMTP Server
14-10 Addresses Exceeded
14-11 Buffer Full
14-12 Data Size Too Large
14-13 Send Cancelled
14-14 Security Locked File Error
40
Meaning
• The designated user does not exist.
• The designated user does not exist on the SMTP
• The designated address is not for use with direct
• Failed to access the SMTP server because the
• PC not operating correctly.
• SMTP server operating incorrectly
• Network not operating correctly.
• Destination folder setting incorrect.
• Direct SMTP sending not operating correctly.
• Failed to access the SMTP server because the
• SMTP server operating incorrectly
• Destination folder setting incorrect.
• Direct SMTP sending not operating correctly.
• Software application error.
• POP-Before-SMTP or SMTP authorization failed.
• Incorrect setting for file transfer
• Number of broadcast addresses exceeded the limit
• The send buffer is full so the transmission could not
• Transmission was cancelled because the detected
• Processing is interrupted because the user pressed
• Update the software because of the defective
Suggested Cause/Action
server.
SMTP sending.
transmission failed.
transmission failed.
for the SMTP server.
be completed. Buffer is full due to using Scan-to-
Email while the buffer is being used send mail at the
same time.
size of the file was too large.
Stop.
software.