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Problems with your steam generator?
PROBLEMS
The steam generator does not switch on or
the iron indicator light and the «ON-OFF»
light are not lit up.
Water runs out of the holes in the soleplate.
Water streaks appear on the linen.
White streaks come through the holes in
the soleplate.
Brown streaks come through the holes in the
soleplate and stain the linen.
The soleplate is dirty or brown and may
stain the linen.
There is no steam or there is little steam.
The red «tank empty» button is flashing even
though the tank has been filled.
Steam escapes from around the anti-calc
collector.
Steam or water is coming out from under
the appliance.
The «Anti-Calc» button is flashing even
though the collector has been rinsed.
The soleplate is scratched or damaged.
The red «tank empty» light is flashing and
the «ON-OFF» button does not work.
If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0345 602 1454 - UK
The appliance is not switched on.
The «AUTO-OFF» system has activated after
30 minutes of non-use and has switched off
your steam generator.
The soleplate is not hot enough.
The water has condensed in the pipes
because you are using steam for the first time
or you have not used it for a few minutes.
Your ironing board cover is saturated with
water as it is not suited to the power of a
steam generator.
Scale is coming out of the boiler because it is
not being rinsed regularly.
You are using chemical descaling agents or
additives in the water for ironing.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
You are using starch.
You are ironing at too high a temperature.
The water tank is empty (red warning light
flashing).
You have not pressed the «OK» restart button.
The collector is not tightened correctly.
The collector seal is damaged.
The appliance is faulty.
You have not pressed the «OK» restart button.
You have put your iron down on a metal iron
rest or ironed over zips or metal fasteners.
Your have cleaned your soleplate with an
abrasive or metal pad.
The appliance has been stored in a cold place
(approximately <10C°).
(01) 677 4003 - Ireland
CAUSES
or consult our website - www.tefal.co.uk
SOLUTIONS
Check that the appliance is plugged in
correctly to a working power socket and that
it is switched on. Press the «ON-OFF» button.
Press the «ON-OFF» restart button located
under the control panel.
Wait for the thermostat light on the iron and
fabric selection light to stop flashing to stop
flashing before activating the steam control.
Press the steam button while holding your
iron away from the ironing board until the
steam starts to come out.
Ensure that you have suitable vented/mesh
ironing board.
Rinse the collector (see § descaling your
steam generator).
Never add any products to the water tank
(see § what water can I use?).
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by
the iron.
Clean the soleplate with a non-metallic
sponge. Vacuum the holes from time to time.
Always spray starch on the reverse side of the
fabric to be ironed.
See our recommendations regarding
temperature control settings
Fill the water tank and press the «OK» until
the light goes out.
Press the «OK» restart button on the control
panel.
Tighten the collector but do not overtighten
it.
Contact an Approved Service Centre.
Stop using the steam generator and contact
an Approved Service Centre.
Press the «OK» restart button located under
the control panel.
Always stand the iron upright or on the
iron rest and do not iron over zips or metal
fasteners.
See chapter «Cleaning the soleplate».
Unplug the appliance.
Wait 3 hours for the appliance to reach room
temperature.
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