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If All Else Fails
If the above solutions do not resolve the problem, contact your dealer or
Technical Support. Be sure to have the following information ready:
1.
The scanner model you are using.
2.
The version number of the scanner driver. (Located on the front of the
CD)
3.
The computer model you are using.
4.
The Windows/Mac OS version that you are using.
5.
The application software packages that you are using.
6.
Error codes or messages seen.
7.
A description of what you were doing at the time of the malfunction so
that the problem can be re-created.
8.
Other observations that may aid the technician in identifying the
problem and solution.
15
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