If All Else Fails - UMAX Technologies Astra 4400 Operation Manual

If all else fails

If the "Troubleshooting" section solutions do not resolve your problem,
contact your dealer or the Technical Support. Be sure to have the following
information ready:
1. The scanner model you are using.
2. The version number of the scanner driver. (Located on the front of the
CD)
3. The computer model you are using.
4. The operating system version that you are using.
5. The application software packages that you are using.
6. Error codes or messages seen.
7. A description of what you were doing at the time of the malfunction so
that the problem can be re-created.
8. Other observations that may aid the technician in identifying the
problem and solution.
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