Airlink Technical Support - Airlink101 Host RJ-11 User Manual

APPENDIX D
AirLink Technical Support
If you encounter problems with operation of your Host RJ-11 IP Gateway or Raven-E (as applica¬
ble), AirLink's support staff can help.
AirLink Support Web Site
The AirLink web site is updated frequently with Setup Wizards, Utilities, How-To Guides, and
AirLink Documentation and Guides
• Modem User Guides - These guides are specific to your modem type, cellular provider, and
cellular technology and contain comprehensive information about the operation of the modem
and its features.
• Modem Quick Start guides - These guides are also specific to the modem type, cellular pro¬
vider, and cellular technology and are a step by step guide to activating the modem using the
Setup Wizard or other steps as applicable.
• Utility Guides - These guides focus on the features of one of the AirLink modem utilities:
Wireless Ace, Ace View, AceNet, Modem Doctor, etc.
• Application Notes and How-To Guides - These guides detail configuring the modem to work
with a specific feature set or how the modem can be set up to work with a specific 3rd party
(non-AirLink) device.
• Data Sheets and White Papers - These are technology based information documents.
Contacting Technical Support
For support assistance please email support@airlink.com or call 510-781-9760 Monday through
Friday 5 AM to 5 PM Pacific Time (8 AM to 8 PM Eastern Time). Support is not available week¬
ends or holidays.