Fisher & Paykel 11 Series User Manual
Front loader washing machine, heat pump dryer
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- Installation manual (13 pages)
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Summary of Contents for Fisher & Paykel 11 Series
- Page 1 FABRIC CARE SOLUTIONS MULTI-PRODUCT SETUP FRONT LOADER WASHING MACHINE WH1160H1 & WH1160HG1 models HEAT PUMP DRYER DH9060HLG1 & DH9060HL1 display-free models USER GUIDE NZ AU...
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Page 3: Table Of Contents
CONTENTS Safety and warnings First use Setting a wash cycle Setting a dry cycle Washer loading suggestions Wash cycles Wash cycle settings Wash cycle options Detergent and softener Dryer loading suggestions Dry cycles Dry cycle settings Dry cycle options Wi-Fi connection and Remote Mode Cleaning the washer Unlocking the washer door Cleaning the dryer... -
Page 4: Safety And Warnings
SAFETY AND WARNINGS WARNING! Electric Shock Hazard Failure to follow this advice may result in electric shock or death. • If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet box), ensure that it is positioned so that it does not come into contact with water or moisture. - Page 5 SAFETY AND WARNINGS READ AND SAVE THIS GUIDE WARNING! Read User Guide. Failure to follow all guides and rules could cause personal injury or property damage. Use these appliances only for the intended purpose as described in the user guide and installation guide of these appliances. When using these appliances, always exercise basic safety precautions including the following: General This product has been designed for personal, family or household use.
- Page 6 SAFETY AND WARNINGS Ensure the installation provides accessibility to the plug or incorporate a switch in the fixed wiring in accordance with the wiring rules to allow disconnection of the appliances from the supply after installation. The appliances must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by a utility.
- Page 7 SAFETY AND WARNINGS WASHING MACHINE INSTRUCTIONS The washing machine should only be used for washing and rinsing of textiles where this is indicated on the care label. Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapours that could ignite or explode. Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapours that could ignite or explode.
- Page 8 Lint Do not operate this appliance without the lint filters in place, or allow lint to accumulate in or around the appliance. Accumulated lint in the appliance can become a fire hazard; it also reduces the efficiency of the appliance by causing longer drying times and increased power consumption.
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Page 9: First Use
FIRST USE Features and accessories 1 Dryer drum light 2 Drying rack 3 Dryer sensors 4 Lint filter 5 Condenser filter* 6 Slide out tray 7 Detergent/Softener dispenser drawer 8 Appliance controls 9 Washer drum light !0 Washer door seal !1 Pump filters/Washer door release tab** !2 Storage plinth (optional) - Page 10 FIRST USE Control panel Menu Press to access additional features and settings. Touchscreen display Use to navigate and select cycles, features and settings. Start/Pause button Press to start or pause a cycle. Control dial Press the dial to turn the display on. Turn the dial to scroll.
- Page 11 FIRST USE Menu AUTO DOSE Adjust the detergent or softener dosage when using AUTO DOSE The dosage level will apply across all cycles. LOCK Lock the controls to prevent accidental use. The controls can be locked at any time including while a cycle is running. When locked, the controls will be unresponsive except to pause a cycle.
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Page 12: Setting A Wash Cycle
SETTING A WASH CYCLE Place items in the washer. For best results, wash similar items together and do not exceed the maximum capacity for the selected cycle. Press the dial to turn on the display. Select WASHER Select a wash mode then select a wash cycle. - Page 13 SETTING A WASH CYCLE Adjust the settings as needed or press to access additional cycle options. OPTIONS For more information refer to ‘Wash cycle settings.’ and ‘Wash cycle options.’ Check detergent and fabric softener and add if needed. If detergent is set to , ensure that liquid AUTO detergent has been added to the auto dose...
- Page 14 SETTING A WASH CYCLE Pausing a cycle Press to pause the cycle. Adding an item Select then press at any WASHER ADD ITEM time during the wash phase of the cycle to add or remove an item. The door will unlock once water level has reduced, which may take a few minutes.
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Page 15: Setting A Dry Cycle
SETTING A DRY CYCLE Before you begin Check pockets for items that could damage your clothes or get caught in the dryer. Check and empty the lint filter. Fit the drying rack if required. Refer to ‘Dryer loading suggestions’. Place items in the dryer. For best results, dry similar items together and do not exceed the maximum capacity for the selected cycle. - Page 16 SETTING A DRY CYCLE Select a drying mode then select a cycle. Adjust the settings as needed or press to access additional cycle options. OPTIONS For more information refer to ‘Dry cycle settings’ and ‘Dry cycle options.’ Press to start the cycle.
- Page 17 SETTING A DRY CYCLE Pausing a cycle Press to pause the cycle. Cancelling a cycle If cancelling a dry cycle partway through, remove items immediately and spread out to cool. Do not leave hot items in the dryer or in a clothes basket. Take care as the drum and items may be hot.
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Page 18: Washer Loading Suggestions
WASHER LOADING SUGGESTIONS Sorting Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics separately from thick, heavy fabrics. Always separate coloured items from whites, especially when they are new. Colour run could be an issue if you wash items at higher temperatures. Some soils, like mud and blood, are best washed in cold water. -
Page 19: Wash Cycles
WASH CYCLES Your washer has a number of cycles to suit your fabric care needs. Selecting the most appropriate cycle for each particular load will help ensure you get the best results. MAX. WASH SPIN LOAD CYCLE DESIGNED FOR TEMP² SPEED SIZE (°C) - Page 20 WASH CYCLES MAX. WASH SPIN LOAD CYCLE DESIGNED FOR TEMP² SPEED SIZE (°C) (RPM) (KG) An everyday cycle for synthetic fabrics. Ideal for 1100 SYNTHETICS synthetic fabrics and polyester-cotton blends (Cold-60) (0-1100) A gentle cycle for large or bulky items. Ideal for BULKY items like jackets, duvets and quilts.
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Page 21: Wash Cycle Settings
WASH CYCLE SETTINGS Adjust the default cycle settings as needed to suit your preferences. Tap the setting to select then adjust as needed. OPTIMISE Optimise the cycle as required to reduce noise, save time, or save water and energy. Select from . -
Page 22: Wash Cycle Options
WASH CYCLE OPTIONS Adjust the default cycle settings as needed to suit your preferences. DELAYED START Set a time for the cycle to start. Avoid using for damp, non-colourfast items DELAYED START as this may cause dye run to occur. SOFTENER Fabric softener can be used to add softness to your laundry. - Page 23 WASH CYCLE OPTIONS RINSE+ Add an extra rinse to the cycle. Ideal for people with sensitive skin, or for heavily soiled items. SOAK Add extra time for items to soak. Ideal for helping to lift stubborn stains. WRINKLE FREE After the cycle is complete the load will continue to tumble periodically to help reduce wrinkles.
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Page 24: Detergent And Softener
DETERGENT AND SOFTENER Filling the dispensers AUTO DOSE If detergent is set to , ensure liquid AUTO detergent has been added to the auto dose detergent compartment. Add softener to the fabric softener compartment. Do not exceed the MAX levels indicated. Do not add detergent to the manual detergent compartment if detergent is set to AUTO. - Page 25 DETERGENT AND SOFTENER Detergent Only use detergent designed for front loader washing machines. Your washer requires low- sudsing detergent to prevent oversudsing problems. The washer has compartments for liquid detergent and fabric softener, and AUTO DOSE compartment for powder or liquid detergent. Ensure that detergent and MANUAL DOSE softener are filled correctly into their respective compartments.
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Page 26: Dryer Loading Suggestions
DRYER LOADING SUGGESTIONS Sorting Sort items into loads of similar items, and loads that will likely take similar times to dry. This prevents the possibility of some items becoming over-dried whilst others are still damp. Always separate coloured items from whites, especially when they are new. Colour run could be an issue, especially if using DELAYED START Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/... - Page 27 DRYER LOADING SUGGESTIONS Drying rack Use the drying rack for items that cannot be tumbled such as sneakers, hats and soft toys. Use the rack with the following cycles: RACK DRY SNEAKERS (optional) SOFT TOYS To fit the drying rack, insert the legs into the slots in lint filter then lower into place.
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Page 28: Dry Cycles
DRY CYCLES Your dryer has a number of cycles to suit your fabric care needs. Selecting the most appropriate cycle for each particular load will help ensure you get the best results. DRY BY CYCLE MAX. CYCLE DESIGNED FOR LOAD SIZE (KG) An everyday cycle for mixed fabrics. - Page 29 DRY CYCLES DRY BY CYCLE MAX. CYCLE DESIGNED FOR LOAD SIZE (KG) A gentle cycle for drying sneakers and sports shoes. This 2 pairs SNEAKERS cycle requires the drying rack. A heat free cycle for airing items. COOL AIR REFRESH BY STEAM cycles are designed for refreshing dry items.
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Page 30: Dry Cycle Settings
DRY CYCLE SETTINGS Adjust the default cycle settings to suit your preferences. Tap the setting to select then adjust as needed. OPTIMISE Optimise the cycle as required to reduce noise, save time or save energy. Some optimise options are not available on certain cycles to ensure optimal results. TIME Set your preferred cycle time. -
Page 31: Dry Cycle Options
DRY CYCLE OPTIONS Select additional cycle options as needed to suit your preferences. DELAYED START Set a time for the cycle to start. Avoid using for damp, non-colourfast items DELAYED START as this may cause dye run to occur. WRINKLE FREE After the cycle is complete the load will continue to tumble periodically to help reduce wrinkles. - Page 32 DRY CYCLE OPTIONS Accessing options Select a cycle then press to access. OPTIONS Select a cycle option and adjust as needed.
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Page 33: Wi-Fi Connection And Remote Mode
WI-FI CONNECTION AND REMOTE MODE Your appliances may be connected to your home wireless network and operated remotely using the app. Connect your appliances to ensure they stay up to date with the latest software and features. Getting started Ensure your home Wi-Fi network is turned on. You will be given step-by-step guidance on your mobile device. - Page 34 WI-FI CONNECTION AND REMOTE MODE Enabling Remote Mode Select START BY REMOTE. Follow the instructions onscreen then press Remote Mode is now enabled.
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Page 35: Cleaning The Washer
CLEANING THE WASHER Turn the washer off at the wall before doing any cleaning or maintenance. Surfaces Wipe with a damp cloth and mild detergent, then dry with a clean, lint-free cloth. We do not recommend using the following cleaning products as they may cause damage: Plastic or stainless steel scouring pads Abrasive, solvent, household cleaners Acid or alkaline cleaners... - Page 36 CLEANING THE WASHER Products that might damage your washer Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel, and components of your washer. Be careful when washing items stained with solvents as they are flammable. DO NOT put them in your dryer.
- Page 37 CLEANING THE WASHER Drum Clean Run the drum clean cycle regularly to clean your washer. Ensure the drum is empty. Fridge Add washing machine cleaner directly into the washer drum. 3.0 °C Follow the manufacturer’s instructions for recommended dosage. Setting Drum Clean Fridge 3.0 °C Press...
- Page 38 CLEANING THE WASHER Cleaning the dispenser drawer Check and clean the dispenser drawer regularly to remove build-up. Turn the washer off at the wall before cleaning these parts. To remove the dispenser drawer from the washer, pull it open, push down on the tab to the left of the compartment MANUAL DOSE...
- Page 39 CLEANING THE WASHER Cleaning the pump filters Check and clean the pump filters regularly to maintain optimum performance. Some water may leak from the filters when they are removed. Turn the washer off at the wall before cleaning these parts. Push the centre of the filter cover to open.
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Page 40: Unlocking The Washer Door
UNLOCKING THE WASHER DOOR Use the door release tab to unlock the washer door during a power failure. The door release tab is located behind the filter cover. Do not attempt this if the water level in the washer is above the bottom of the door. Push the centre of the filter cover to open. -
Page 41: Cleaning The Dryer
CLEANING THE DRYER Surfaces and accessories Wipe with a damp cloth and mild detergent, then dry with a clean, lint-free cloth. We do not recommend using the following cleaning products as they may cause damage: Plastic or stainless steel scouring pads Abrasive, solvent, household cleaners Acid or alkaline cleaners Hand washing liquids or soap... - Page 42 CLEANING THE DRYER Cleaning the lint filter Check and clean the lint filter after every load to prevent build up. Lint can become a fire hazard if it is allowed to accumulate in or around your dryer. Remove the lint filter. Open the filter and wipe clean, then replace.
- Page 43 CLEANING THE DRYER Cleaning the condenser filter Clean the condenser filter, filter foam and evaporator grid regularly to maintain optimum performance. Removing the condenser filter Open the filter cover to access the condenser filter. Turn the four condenser lock levers 90° then pull out the condenser filter.
- Page 44 CLEANING THE DRYER Cleaning/replacing the condenser filter foam The condenser filter foam may need to be replaced if it is very blocked or has deteriorated. Three filter foams are provided with your dryer. Replacement filters are available via www. fisherpaykel.com Remove the bracket securing the foam to condenser filter.
- Page 45 CLEANING THE DRYER Cleaning the evaporator grid The evaporator grid is located behind the condenser filter. Take care when cleaning as the metal fins have sharp edges. Clean carefully with a vacuum, using a dusting brush or a narrow crevice attachment. Take care not to bend the fine metal fins. Replacing the condenser filter: Replace the condenser filter and secure using the lock levers.
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Page 46: General Troubleshooting
GENERAL TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Display will not No power. Ensure the appliances are plugged in turn on and the power supply is turned on at the wall. Display not Appliances need to be reset. Press the dial to turn the appliances off. responding Wait a few seconds, then press the dial again to turn the appliances back on. -
Page 47: Washer Troubleshooting
WASHER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Washer will Hot and cold taps not Check that both hot and cold taps not start turned on. are turned on (if using cold inlet only ensure inlet valve cap is installed on the hot valve on the washer). - Page 48 WASHER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Washer is Drain hose blocked. Clear the drain hose. not draining Pump filter blocked. Clear the pump filter. Refer to ‘Cleaning the pump filters’. Drain hose higher than Lower the level of the drain hose, 1000mm above floor level.
- Page 49 WASHER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Cycle time Cycle time is approximate. Cycle time is influenced by a number of longer than factors. Refer to ‘Wash cycles’. usual / Low water pressure or Ensure that inlet hose filters are inaccurate flow rate.
- Page 50 WASHER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Creasing Washer overloaded. Do not overload the washer. Incorrect cycle for Use the EASY IRON HANDWASH load type. cycle for creasable items. STEAM REFRESH Spin speed too fast. Select a slower spin speed. Wet clothes left Laundry left sitting wet is more likely to in washer or...
- Page 51 WASHER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Dye transfer Coloured items not washed Remember to separate whites separately from white/ and colours. light coloured items. New or non-colourfast items Wash non-colourfast items separately not washed separately. and select wash temperature. COLD Wet items have been left sitting Remove items from washer as soon as for too long.
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Page 52: Dryer Troubleshooting
DRYER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Dryer does The cycle is in the This is normal. Wait for the cycle not heat phase. to finish. COOLING Dryer will Dryer is overloaded. Remove some items from the dryer. not start Dryer stops is on. - Page 53 DRYER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Cycle taking Cycle selected not Select an appropriate cycle for the too long appropriate for the load. load. Refer to ‘Dry cycles’. Dryness level selected not Select a lower dryness level. Refer to appropriate for the load.
- Page 54 DRYER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Lint Lint filter not cleaned Ensure the lint filter is cleaned after or replaced. every cycle and replaced correctly. Refer to ‘Cleaning the lint filter’. Loads not sorted correctly. Dry lint-giving items separately from lint receivers.
- Page 55 DRYER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Tangling Loads not separated Try separating out larger items during loading. from smaller items. Items loaded into the Load items individually into the dryer incorrectly. dryer. Do not place folded items in the dryer. Incorrect cycle selection. Try using the cycle to EASY IRON...
- Page 56 DRYER TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Dryer not draining Drain hose not connected Ensure the drain hose is connected to the water tank. correctly. Refer to installation guide. Drain hose or drain blocked Check drain hose (if connected) or damaged. and drain for blockages or damage.
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Page 57: Fault Codes
FAULT CODES How do I know if there is a problem? Your appliances will beep and an alert will show in the display. What to do First try to fix the issue and clear the alert according to the instructions onscreen or the steps in the following table. - Page 58 FAULT CODES WASHER WHAT TO DO ALERTS DOOR LOCKED The temperature in the drum is over 60°C therefore it is not safe to open the door. Wait until the temperature drops below 60°C. Check the water level in the drum. If the level is above the bottom of the door seal, the door cannot be opened.
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Page 59: Manufacturer's Warranty And Service Guide
MANUFACTURER’S WARRANTY AND SERVICE GUIDE To access your Warranty and Service Guide Scan the QR code with your smartphone to access your warranty and book a service, or view online at https://www.fisherpaykel.com/ nz/help-and-support/warranty-information To access your Warranty and Service Guide Scan the QR code with your smartphone to access your warranty and book a service, refer to your separate warranty and service book or view online at https://www.fisherpaykel.com/au/help-and-support/... - Page 60 FISHERPAYKEL.COM © Fisher & Paykel Appliances 2023. All rights reserved. The models shown in this guide may not be available in all markets and are subject to change at any time. The product specifications in this guide apply to the specific products and models described at the date of issue.