Check Network Wiring - Crestron TPS-17B/W Operation Manual

®
Crestron Isys TPS-12B/W, TPS-15B/W & TPS-17B/W
Use the Right Wire
Calculate Power
Operations Guide – DOC. 6464A
TPS-12B/W, TPS-15B/W & TPS-17B/W Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S)
TPS-12B/W, IP address not correct
TPS-15B/W & (LAN green and amber
TPS-17B/W does LEDs are off).
not respond to
IP mask not correct
ping command.
(LAN green and amber
LEDs are on).
The PC and the
TPS-12B/W,
TPS-15B/W &
TPS-17B/W are not on
same subnet.
Mouse or Incorrect Touch settings.
touchpanel does
not work.
Touchpanel does Incorrect RS-232
not communicate settings.
with RS-232
devices.
Touchpanel Standby timeout has
display is dark. elapsed.
Unexpected Touchpanel is
response from the incorrectly calibrated.
touchpanel.
Communications Improper Ethernet
via the LAN port connection (IEC).
not functioning.
Another device set to
the same IP address.

Check Network Wiring

In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
Tilt Touchpanels: TPS-12B/W, TPS-15B/W & TPS-17B/W • 51
Tilt Touchpanels
CORRECTIVE ACTION
Assign correct IP address to
TPS-12B/W, TPS-15B/W &
TPS-17B/W.
Assign correct IP mask.
Ensure that the PC and the
TPS-12B/W, TPS-15B/W &
TPS-17B/W are on the same
subnet.
Check Touch settings on
INTERFACE MENU.
Match communication
settings of touchpanel to
peripheral device.
Touch the screen to
reactivate.
Enter "SETUP MODE" and
recalibrate.
Verify proper connection at
touchpanel LAN port.
Obtain new touchpanel static
IP address.