Service - Samsung NZ84J9770EK User & Installation Manual

Service

Before calling for assistance or service, please check the section "Troubleshooting".
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service
centre.
Always prepare in advance for the
discussion. This will ease the process of
diagnosing the problem and also make it
easier to decide if a customer service visit is
necessary.
Please take note of the following
information.
What form does the problem take?
•
• Under what circumstances does the
problem occur?
When calling, please know the model
and serial number of your appliance. This
information is provided on the rating plate
as follows:
• Model description
S/N code (15 digits)
•
We recommend that you record the
information here for easy reference.
Model:
•
• Serial number:
NZ84J9770EK_ET_DG68-00658A-00_EN.indd 47
When do you incur costs even during the
warranty period?
If you could have remedied the problem
•
yourself by applying one of the solutions
provided in the section "Troubleshooting".
• If the customer service technician has
to make several service calls because he
was not provided with all of the relevant
information before his visit and as a
result, for example, has to make additional
trips for parts. Preparing for your phone
call as described above will save you the
cost of these trips.
English 47
2/16/2015 5:35:01 PM