Troubleshooting
Action
Step 2
a
Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the affected color page.
b
Replace the supply item that matches the measurement on the
affected color page.
Photoconductor unit
•
125.70 mm (4.95 in.)
•
35.40 mm (1.39 in.)
Developer unit
42 mm (1.65 in.)
c
Print the quality sample pages.
Do the defects still appear?
Step 3
a
Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the affected color page.
b
Replace the supply item that matches the measurement on the
affected color page.
Transfer roller
78.50 mm (3.09 in.)
Transfer module
•
47.10 mm (1.86 in.)
•
90 mm (3.54 in.)
Fuser
•
96.60 mm (3.80 in.)
•
127.60 mm (5.02 in.)
c
Print the quality sample pages.
Do the defects still appear?
Solid color or black images
Yes
No
Take note of the
The problem is
distance, and then
solved.
contact
customer
support
or your
service
representative.
Take note of the
The problem is
distance, and then
solved.
contact
customer
support
or your
service
representative.
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