Lexmark XC8160dte User Manual page 155

Troubleshooting
Note: If horizontal dark lines keep appearing on your prints, then see the "Repeating defects" topic.
Action
Step 1
a
Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Resend the print job.
Do horizontal white lines still appear on prints?
Step 2
a
Load the specified tray or feeder with the recommended paper
type.
b
Resend the print job.
Do horizontal white lines still appear on prints?
Step 3
a
Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Resend the print job.
Do horizontal white lines still appear on prints?
Step 4
Replace the imaging unit or imaging kit, and then resend the print
job.
Do horizontal white lines still appear on prints?
Incorrect margins
A B C D
A B C D
A B C D
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
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