Check Network Wiring - Crestron TPS-GA-TPI Operation Manual

®
Isys G-Series Touchpanel Interface
Use the Right Wire
Calculate Power
®
46 • Isys
G-Series Touchpanel Interface: TPS-GA-TPI
TPS-GA-TPI Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S)
Interface is not ICMP is disabled.
responding to
Cresnet.
No video Wrong VT Pro-e or
displayed. SIMPL Windows
programs.
Incorrect input
connection.
TPS-GA-TPI does IP address not correct
not respond to ( LAN green and amber
ping command. LEDs are off).
IP mask not correct
( LAN green and amber
LEDs are on).
PC and TPS-GA-TPI not
on same subnet.
Mouse or attached Incorrect Touch settings.
touchpanel does
not work.
Incorrect Calibration.
Interface does not Incorrect RS-232
communicate with settings.
RS-232 devices.
Attached interface Standby timeout has
display is dark. elapsed.
Unexpected Interface is incorrectly
response from the calibrated.
interface.
Communications Improper Ethernet
via the LAN port is connection.
not functioning.
Another device set to
the same IP address.

Check Network Wiring

In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
Crestron TPS-GA-TPI
CORRECTIVE ACTION
Enable ICMP by typing ICMP
ON at the command prompt
in the Toolbox Text Console.
Verify correct programs.
Verify proper video set up.
Verify video input and QM
connections.
Assign correct IP address to
TPS-G-TPI.
Assign correct IP mask.
Ensure that the PC and the
TPS-GA-TPI are on the same
subnet.
Check Touch settings on
INTERFACE MENU.
Use Toolbox function Setup
Mode to perform calibration.
Match communication
settings of interface to
peripheral device.
Touch the screen to
reactivate.
Enter "SETUP MODE" and
recalibrate.
Verify proper connection at
interface LAN port.
Obtain new interface static IP
address.
Operations Guide – DOC. 6609A