Problem Solving; Troubleshooting - Crestron TPS-GA-TPI Operation Manual

Crestron TPS-GA-TPI

Problem Solving

Operations Guide – DOC. 6609A

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-GA-TPI Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
TPS-GA-TPI TPS-GA-TPI is not
interface does not receiving power.
function.
Incorrect cable
connections.
Incorrect
firmware/software.
Interface is incorrectly
calibrated.
Interface is not
communicating with the
Cresnet network.
Interface is not Incorrect network wiring.
responding to
Cresnet.
Incorrect configuration
parameters.
Interface Cresnet ID is
not set to match the Net
ID in the SIMPL
program.
Interface Cresnet ID is
not unique, two or more
units share the same ID.
(Continued on the following page)
®
Isys G-Series Touchpanel Interface
®
G-Series Touchpanel Interface: TPS-GA-TPI • 45
Isys
CORRECTIVE ACTION
Verify power to unit. Use only
Crestron power supplies for
Crestron equipment.
Follow connection procedures
in this guide and inspect
connector pins.
Update firmware/software
versions via Crestron Toolbox.
Enter "SETUP MODE" and
recalibrate.
If calibration fails, use the
Toolbox Text Console and run
the RESTORE command.
RESTORE resets all system
settings to factory defaults and
erases all files in internal flash
memory.
Use Toolbox to poll the
network. Verify Cresnet
connection to the interface.
Verify interface is in
"CRESNET MODE" (refer to
"Interface Menu" which starts
on page 17.
Touch the screen to remove
the message and verify correct
wiring to all connectors.
Enter Setup and verify
parameters.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the interface is
properly set to match the Net
ID in the SIMPL program.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.