Before Calling A Service Engineer - Zanussi VC9516 Instructions For The Use & Care

Before Calling a Service Engineer
Should service be required for this
appliance, please contact your local
Zanussi Network Service Agent, or your
retailer, depending on who is providing
the guarantee.
Before requesting service, the following
simple checks may save you
inconvenience and possibly expense.
Please note that it will be necessary to
provide proof of purchase for any in
guarantee service calls.
1. CHECK that the cooker is level
(See Positioning the Cooker).
2. If your cooker doesn't work.
CHECK that it is connected to the
mains supply correctly, that the
main cooker fuse is working and
that it is switched on at the cooker
control panel.
3. If the oven indicator light does not
come on and the oven does not
heat up.
CHECK with the instructions that
the timer is set for manual
cooking, and is not left on
automatic setting.
4. If the oven temperature: appears to
be too high or too low.
CHECK that the temperatures
recommended in the Instruction
Book are being used and suit the
type of oven. According to the tin
and dish sizes and your own
individual preferences, be
prepared to alter the temperature
either up or down 10°C or adjust
cooking time to achieve the result
you want.
5. If the timer control does not work.
CHECK that the operating
instructions are being followed,
particularly when setting an
automatic programme and
returning the cooker to manual
operation after automatic use.
6. If the hotplates seem slow to boil.
CHECK that the saucepans have
flat bases and match the size of
hotplate as near as possible.
Use a close fitting lid and turn to
maximum setting until boiling.
Use minimum quantities of liquid
and do not over fill the saucepans.
7. Ifthe hotplates simmer
inadequately.
CHECK that your saucepans have
flat bases and match the size of
hotplate as near as possible.
CHECK that a low enough setting
is used if the simmering is too
violent or use a smaller hotplate.
If the simmer is too slow, try using
a higher setting or a larger
hotplate.
8. If the grill cuts out after being
used for an extended period of
time and there is no neon
indication.
CHECK to see if, after being
allowed to cool, the grill and
second oven is now operating
normally.
If you need to contact Service please
ensure that you know the model number,
serial number (both found on the rating
plate on the cooker) and when the
appliance was purchased.
The service Receptionist may wish to
know the results of having carried out the
above checks.