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If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem,
please call our Customer Hotline (see back cover page for contact information).
Symptom
The charge LED won't illuminate when
the handset is placed in the cradle.
The audio sounds weak.
Can't make or receive calls.
The handset doesn't ring or receive a
page.
Severe noise interference.
The Caller ID does not display.
You cannot register the handset at the
base.
The handset doesn't communicate with
other handsets.
An extra handset can't join the
conversation.
The Room Monitor feature does not
work.

Liquid Damage

Moisture and liquid can damage your cordless phone. Follow the steps below if your phone gets wet:
If the handset or base is exposed to moisture or liquid, but only the exterior plastic housing is affected. Wipe off the
liquid, and use as normal.
If moisture or liquid has entered the plastic housing (i.e. liquid can be heard in the phone or liquid has entered the
handset battery compartment or vent openings on the base), then follow these steps:
For Handset
1) Remove the battery cover and leave it off for ventilation.
2) Disconnect the battery pack. Leave the battery cover off and
the battery pack disconnected for at least 3 days.
3) Once the handset is completely dry, reconnect the battery
pack and the battery cover.
4) Recharge the handset's battery pack for 15-20 hours before
using.
IMPORTANT: You must unplug the telephone line while recharging the battery packs to avoid charge interruption. CAUTION:
DO NOT use a microwave oven to speed up the drying process. This will cause permanent damage to the handset, base and
Page 22 of 23
Make sure the AC adapter is plugged into the base or the charger (if you have
more than one handset) and wall outlet.
Make sure the handset is properly seated in the cradle.
Make sure the charging contacts on the handset are clean.
Move the handset and/or base away from metal objects or appliances and try
again.
Make sure that you are not too far from the base.
Make sure that you are not too far from the base.
Make sure the line is not in use. If an outside call is already using a line, you
cannot use that line to make another outside call.
Check both ends of the base telephone line cord.
Make sure the AC adapter is plugged into the base and wall outlet.
Disconnect the AC adapter and the backup battery and reconnect.
Change the Digital Security Code (see page XX).
Make sure that you are not too far from the base.
Charge the battery in the handset for at least 15-20 hours by placing the
handset on the base or charging cradle.
Change the Digital Security Code (see page XX).
Keep the handset away from microwave ovens, computers, remote control
toys, wireless microphones, alarm systems, intercoms, room monitors,
fluorescent lights, and electrical appliances.
Move to another location or turn off the source of interference.
The call was placed through a switchboard.
Call your telephone provider to verify your Caller ID service is current. There
may be a problem with your Caller ID service.
Charge the battery pack in the handset for 15-20 hours.
Change the Digital Security Code (see page XX).
Make sure if you have not stored 10 handsets already.
Change the Digital Security Code (see page XX).
Make sure that you have registered all handsets.
Make sure there are not 2 handsets already using the conference feature.
Make sure that another handset is not in privacy mode.
Make sure to place the handset(s) within the range of the base.
Make sure that Room Monitor feature is turned on.
1) Disconnect the AC adapter from the base, cutting off
electrical power.
2) Disconnect the telephone cord from the base.
3) Let dry for at least 3 days
Suggestion
For Base

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Tru9460

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