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9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer service
representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Check cable connection
• Make sure the monitor cable is
properly connected to your computer.
(Also refer to the Quick Start Guide).
• Check to see if the monitor cable has
bent pins.
• Make sure the computer is turned on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics
board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has been
turned off.
• Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging " or "ghost imaging", on your
screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in monitor panel
technology. In most cases, the "burned
in" or "after-imaging" or "ghost
imaging" will disappear gradually over
a period of time after the power has
been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe "burn-in" or
"after-image" or "ghost image"
symptoms that will not disappear
and cannot be repaired. The damage
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