Lexmark CS927 User Manual page 179

Troubleshooting
Action
a
Using the Print Quality Test Pages, measure the distance
between the repeating defects on the affected color page.
b
Check if the repeating defects match any of the following
measurements:
Imaging kit
•
94.20 mm (3.71 in.)
•
29.80 mm (1.17 in.)
•
23.20 mm (0.91 in.)
Developer unit
•
43.90 mm (1.73 in.)
•
45.50 mm (1.79 in.)
Transfer module
•
37.70 mm (1.48 in.)
•
78.50 mm (3.09 in.)
•
55 mm (2.17 in.)
Fuser
•
79.80 mm (3.14 in.)
•
94.30 mm (3.71 in.)
Do the repeating defects match any of the measurements?
The printer is not responding
Action
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 3
Check if the printer is on.
Is the printer on?
Yes No
Take note of the Take note of the
distance, and then distance, and then
contact customer contact
support. support.
Yes No
The problem is Go to step 2.
solved.
Turn on the switch or Go to step 3.
reset the breaker.
Go to step 4. Turn on the printer.
179
customer