Lexmark CS927 User Manual page 163

Troubleshooting
Action
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Replace textured or rough paper with plain paper.
b
Print the document.
Is the print too dark?
Step 6
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print too dark?
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
Step 1
a
Load the tray with the correct paper type.
b
Print the document.
Do ghost images appear on prints?
Yes No
Go to step 5. Go to step 6.
Go to step 6. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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