For Inquiries - Epson TM-C3400BK Technical Reference Manual

For Inquiries

If you have any technical questions about this product, or if any problems occur, please contact us
with the following information.
 Contents of technical questions must be about our printers only. For those about prod-
 If any problems occur, check whether there is any physical cause (such as connection or
❏ Type of inquiry:
❏ Date:
❏ Your company:
❏ Department:
❏ Your name:
❏ Phone/Fax/Email:
❏ Computer information:
• Manufacturer / CPU
❏ OS (with Service Pack information):
❏ Model name of the printer:
❏ Printer driver:
❏ Connection type:
❏ Install protocol/service:
❏ Print tool:
❏ Firewall:
OS standard / Personal (Product name/Ver.) / None
❏ Your application information:
• Windows service operation / Normal EXE operation
❏ Epson application status:
❏ Phenomenon of the problem (or content of the question):
❏ System configuration:
❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, function
❏ Reproducibility of the problem: Yes (
234
ucts of Microsoft Corporation or other companies, please contact them.
power problems) before contacting us.
Problem / Question
Installed / Not installed
USB / Ethernet / MS shared (Client / Server)
NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. )) 
/ TCPIP / SNMP agent / Other
Local (USB) / Standard TCPIP / OS attached LPR
/ EPSON TCPIP Print (Name) / Own custom application
/ Other (Product name/Ver.)
Epson Monitoring Tool / EpsonNet SDK for Windows
/ Printer Setting / Other (Application name)
Hardware configuration such as computer and network, and Software
module configuration
and argument value to reproduce
out of times) / No