Troubleshooting - Bissell TURBOCLEAN DUALPRO PET Manual

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit support.BISSELL.com.
Problem Possible Cause
Clean Water Tank may be
empty.
Reduced
Clean Water Tank may not be
spray OR
seated completely.
no spray
Pump may have lost prime in
hose cleaning mode.
The hose to your machine is
No spray not primed.
through
hose & tool
Tanks may not be seated
properly.
Dirty Water Tank has picked
up maximum amount of dirty
water and has reached full line.
Clean Water Tank is empty.
Loss of suction Rubber tab on Dirty Water
power Tank is not sealed tight.
Accessory Hose Door may not
be closed tightly in place.
Nozzle may be clogged from
pet hair or debris.
Nozzle not installed correctly.
Cleaning mode switch
mistaken for power button.
No power
Outlet may not be active.
Tank may have been overfilled
Water may be caught in space
Leaking Clean
between the tank and the
Water Tank
tank's handle.
Leaking Dirty Tank ring not installed
Water Tank properly.
Note: Any other servicing should be performed by an authorized service representative.
Remedies
Refill tank.
Turn power OFF. Remove and reseat tank.
Hold end of hose below water level in tank to
prime.
With the machine OFF and unplugged, remove
the nozzle from the foot. Place a ballpoint pen
in the black cylinder next to the screw. When
water bubbles up, remove the pen. Reassemble
the nozzle and hose.
Pick up both tanks and reseat them so they fit
properly.
Empty Dirty Water Tank.
Check fluid levels in the Clean Water Tank.
Refill the tank if it is empty.
Check the rubber tab on the Dirty Water Tank
and press firmly on all edges to secure it tightly
(see step 2 on page 8 for details).
Check the Accessory Hose Door and make sure
it is closed tightly – it should be locked into
place.
Use the Nozzle Clean Out Tool and follow steps
on page 9 for "Cleaning the Nozzle".
Remove and reinstall nozzle.
Press the power button on the left side of the
machine to turn the machine ON.
Try plugging in a different device that uses a
grounded outlet to test for power from the
outlet.
1. Make sure your tank has the water and
formula in it that you've prepared.
2. With the cap twisted ON tightly, hold your
tank at an angle, over a sink or drain, so any
extra water can pour out of the space.
3. Wipe the tank dry with a cloth.
Remove tank. Remove and reinstall tank ring.
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