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Troubleshooting
Error messages
If an error occurs during the programme a
message is shown on the display. To exit the
message after taking measures, turn the
machine off and then back on.
The error messages that may be shown in the
display are:
F10 Overfi lling
1. Shut off the water tap.
2. See "F11 Drainage error".
F11 Drainage error
Check:
• that no objects are stuck in the drainage
hose outlet.
• that the drainage pump is not blocked by
foreign objects. Clean the pump. See the
"Care and cleaning" chapter.
• that there are no kinks in the drainage hose.
After taking measures, run the Drain programme
or press the Door opening button (key symbol)
to empty the machine. If this does not resolve
the problem, call the service division.
F12 Water inlet fault
Check:
• that the tap on the water pipe is open.
• that the fi lter in the machine's water intake is
not blocked.
Action:
1. Shut off the water tap.
2. Unscrew the hose.
3. Clean the fi lter in the intake valve on the
machine.
4. Screw the hose back on.
5. Turn on the tap.
6. Run the program again to check if the fault is
fi xed.
7. If this does not resolve the problem, call the
service division.
Imbalance
The machine stops the spin cycle if there is too
much imbalance. The washing machine restarts
the spin cycle and hopefully the washing is
better distributed in the drum. This procedure
can be repeated up to 10 times. If the machine
still fails to fi nd a good balance, the programme
jumps to the next step.
The error message requires no action.
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