Frequently Asked Questions - Supermicro PDSMi User Manual

modifi cations to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then please contact Supermicro's technical support
and provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
(http://www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:
(408) 503-8000, option 2, or by fax at (408)503-8019.
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Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: The PDSMi supports up to 8 GB of unbuffered, ECC, DDR2-677/533/400,
two-way interleaved or non-interleaved SDRAM. See Section 2-4 for details on
installing memory.
Question: How do I update my BIOS?
Answer: It is not recommended that you upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site
at http://www.supermicro.com/techsupport/BIOS/bios.htm. Please check our BIOS
warning message and the information on how to update your BIOS on our web site.
Also, check the current BIOS revision and make sure it is newer than your current
BIOS before downloading. Select your mainboard model and download the BIOS
fi le to your computer.
*Warning
( : Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install
the applications you need. Applications on the CD include chipset drivers for Win-
dows, security and audio drivers.
Chapter 3: Troubleshooting
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