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HP Metal Jet S100 User Manual

Powder management station
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HP Metal Jet S100 Powder Management
Station
Product Documentation
User Guide
SUMMARY
How to use your product.

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Summary of Contents for HP Metal Jet S100

  • Page 1 HP Metal Jet S100 Powder Management Station Product Documentation User Guide SUMMARY How to use your product.
  • Page 2 Company, L.P. The information contained herein is subject Draft 3 - 29, May 2023 to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Table of contents 1 Introduction................................................1 Documentation..............................................1 Product usage requirements ........................................ 1 HP Metal Jet process..........................................1 Safety precautions............................................2 Main components............................................22 2 Networking................................................33 Connectivity requirements—remote monitoring..............................33 Configuration..............................................34 Troubleshooting ............................................35 3 System operation ............................................36 Open knobs ..............................................36...
  • Page 4 9 Accessibility ...............................................110 Front panel..............................................110 Index....................................................111...

  • Page 5: Introduction

    Introduction Your HP Metal Jet S100 system consists of the print station, the build unit, the powder management station, and the powder removal station. This guide describes the use of the powder management station. Documentation Full documentation is available for your product.

  • Page 6: Safety Precautions

    This enables bi-directional recoating for increased productivity. ● Print agent: HP printheads jet HP Binding Agent at precise locations onto the powder bed to define the geometry of single or multiple parts. At one end of the scan, a printhead service station tests, cleans, and services the printheads for reliable operation.
  • Page 7 The equipment should always be kept in the same environmental conditions. Use HP-certified and HP-branded agents only. Do not use unauthorized third-party agents. The area in which the equipment is installed should be free from liquid spillage and environmental condensation.
  • Page 8 Use HP-certified equipment and accessories only. The use of third-party equipment and accessories can cause safety risks, powder leakages, and malfunctions in the equipment; and may affect your system warranty. In case of unexpected malfunction, anomaly, ESD (ElectroStatic Discharges), or electromagnetic interference, press the emergency stop button and disconnect the equipment.
  • Page 9 To ensure effective dissipation with the metal chain, the resistance of the floor to leakage must be less than 100 MOhms. ● HP recommends the use of HP equipment for unpacking 3D parts and refilling the Build Unit. If other methods are used, read the following notes: –...
  • Page 10 ● Minimum particle size (d10) > 2 μm ● Non-reactive with other materials or HP agents (see the safety data sheets for the agents on the HP website at the following link: http://www.hp.com/go/msds), stable Electric shock hazard The internal circuits of the electrical cabinet, motors, ultrasounds converter, heating systems and build unit operate at hazardous voltages capable of causing death or serious personal injury.
  • Page 11 To avoid the risk of electric shock: ● Do not attempt to dismantle the internal circuit enclosures, build unit, or electrical cabinet except during hardware maintenance tasks. In that case, follow the instructions strictly. ● Do not remove or open any other closed system covers or plugs. ●...
  • Page 12 Do not attempt to modify the electrical cabinet, or any enclosure of the station. ● Proper maintenance and genuine HP consumables are required to ensure that the equipment operates safely as designed. The use of non-HP consumables may present a risk of fire. ● Take special care with zones marked with warning labels.
  • Page 13 For more information see Build-unit transport on page 11 Personal protective equipment on page WARNING! Entrapment Hazard. The Load station door must not be closed when a person is inside, even if the machine is not energized. If a person is trapped inside, perform the following escape procedure.
  • Page 14 To manipulate material (load, unpack, and so on) and green parts, use protective personal equipment according to the Safety Data Sheets of your processed material. Use HP-branded agents only. Do not use unauthorized third-party agents. Take special care in any zones marked with warning labels.
  • Page 15 In case of Load station relocation, remove all material (powder) and consumables. Request assistance from HP service when relocating the Load station. The customer takes full responsibility for the use of auxiliary lifting/carrying aids and providing the required personnel. See the “Moving equipment”...
  • Page 16 3D printed parts. NOTICE: If you are using the powder removal station, HP strongly recommends unpacking it with the front cover (aseptic isolator) closed, and wearing gloves. Personal protective equipment...
  • Page 17 ● Users: No tools are required except those listed in Maintenance tools recommended but not provided on page ● Maintenance personnel: Hardware maintenance tasks and replacement of Customer Self- Replaceable (CSR) parts may require a screwdriver, as described in Maintenance on page NOTICE: During installation, the designated personnel receive training for the safe operation and maintenance of the equipment.
  • Page 18 Label Explanation CAUTION: Main power switch With emergency switch-off function. Enable lockout/tagout before servicing. Power-cabinet access to HP trained personnel only. WARNING! Push-button energize hazardous subsystem. Do not operate with guards removed or safety functions bypassed. WARNING! Emergency stop button.
  • Page 19 Warning labels (continued) Label Explanation WARNING! Read instructions. Read and follow repair, maintenance, and safety instructions. No operator serviceable parts inside. Refer servicing to qualified servicing personnel only. DANGER! Electric shock hazard. Authorized personnel only. Disconnect before servicing. Do not operate with guards removed, lockout/tagout before servicing.
  • Page 20 Warning labels (continued) Label Explanation WARNING! Light radiation hazard. Light radiation. Do not stare at the top-cover light, it may be harmful to the eyes. WARNING! Moving fan blades. Hazardous moving parts. Keep hands away from moving fan blades. Do not operate with guards removed, lockout/tagout before servicing.
  • Page 21 Warning labels (continued) Label Explanation WARNING! Forklift point right. Equipment may overbalance, possibly resulting in death, severe injury, or damage to the equipment. WARNING! No ignition sources permitted nearby. Dust clouds can form explosive mixtures with air. Take precautionary measures against static charges and keep away from sources of ignition.
  • Page 22 Warning labels (continued) Label Explanation CAUTION: Personal protective equipment (PPE) required. Wear a safety mask to operate and handle the machine, supplies, or waste. See the Safety Data Sheets (SDS) of the supplies. CAUTION: Personal protective equipment (PPE) required. Wear safety goggles to operate and handle the machine, supplies, or waste.
  • Page 23 Warning labels (continued) Label Explanation WARNING! Protective conductor connecting point. Protective earth terminal marked with PE for qualified electricians during mains connection. Earth connection essential before connecting supply. Ensure proper bonding after a repair. Protective bonding conductors are identified by bi-color green and yellow combination.
  • Page 24 Warning labels (continued) Label Explanation WARNING! Arc flash and electric shock hazard. Access restricted to authorized personnel. Do not operate controls or open covers without appropriate personal protection equipment. Failure to comply may result in injury or death. CAUTION: Burn hazard: hot surfaces. Do not touch. WARNING! Risk of electric shock.
  • Page 25 Warning labels (continued) Label Explanation WARNING! Read the instructions. Use an explosion- protected vacuum cleaner with the following minimum requirements: ● Europe/International Electrotechnical Commission (IEC): Zone 22 or better, temperature class 200°C (392°F) maximum. United States/National Electrical Code (NEC): Class II, ●...

  • Page 26: Main Components

    A system error message is displayed. Ensure that the emergency stop buttons are released before restarting the system. To stop the station completely, turn it off. Main power switch The main power switch is used to turn on the equipment, and can be used in emergency to turn it off. Enable lockout/tagout before servicing.
  • Page 27 Front door Emergency stop buttons Electrical cabinet Build-unit lid holder and vacuum module (accessory) Front panel Beacon Input tank Manual powder intake hose Main switch Front Panel The Front Panel is a touch-sensitive screen with a graphical user interface. The Front Panel gives you complete control of the powder management station: from the Front Panel, you can view information about the station, change settings, monitor status, and perform tasks such as build-unit loading or unpacking of parts.
  • Page 28 Software HP software is available for your 3D printing solution. It can be downloaded from the HP website at the following link: http://www.hp.com. HP SmartStream 3D Command Center The HP SmartStream 3D Command Center displays the status of your system.
  • Page 29 There is one card per device. In the default view, you can choose medium or large cards. Warnings and errors Cards may display warnings and errors, which may override the product status, depending on their importance, which is determined by the product. Warnings Warnings are about non-urgent issues, such as a maintenance routine.
  • Page 30 Connect the printer with your HP PrintOS account. If you do not have an account, you can create one by clicking Create account. HP PrintOS is a print-production operating system with Web and mobile apps that help you get more out of your HP printers and simplify production.
  • Page 31 Printing without an HP Cloud connection If the printer is not connected to the HP Cloud, it will have a maximum of six credits to print. A single print uses one credit. A multi-profile build-on-build print uses one credit per build; however, if there are not enough credits, the print is allowed to run to completion anyway.
  • Page 32 WARNING! Explosion hazard. *Earth clamp is required, to ensure earthing during use. See Explosion hazard on page WARNING! It is recommended to use a plastic container as machanical sparks can form if any of tools fall. Metal, conductive, or dissipative containers are not suitable containers for the tools because they can form sparks if dropped, unless they are made of non-sparking material or are properly earthed.
  • Page 33 Differential pressure sensor for filter cleaning and warning when maintenance is needed. ● DN50 (2 inch) tri-clamp interface for the hose that connects to the powder removal station. HP Metal Jet Powder Removal Vacuum Pump Cables ● DN50 (2 inch) hose for connecting the vacuum pump to the powder removal station.
  • Page 34 Explosion-protected vacuum cleaner Feeding platforms and printing area Lateral overflows Front and rear overflows Platform perimeter CAUTION: If any attachments are damaged, the bonding and earthing cannot be guaranteed. Check the service kit and replace the damaged part. External vacuum system for powder transport Accessory to be provided by customer to be connected to the powder management station to transport powder to the internal tank.
  • Page 35 CAUTION: Make sure that the external vacuum that you connect to the powder management station is as specified in the site preparation guide: connecting a different vacuum system could damage the equipment. High-temperature industrial oven Allows you to recover used material that contains left-over residual solvent from a failed print. WARNING! Refer to Explosion hazard on page 4...
  • Page 36 The administrator password must be given in order to change printer settings. Chapter 1 Introduction...

  • Page 37: Networking

    ● Site Preparation Guide means the Site Preparation Guide for the Product that has been provided to the customer by HP or HP authorized personnel (either online or in paper form) in advance of the sale of the Product. Requirements ●...

  • Page 38: Configuration

    HP and/or an HP authorized agents will maintain the privacy of any such data, as well as all data collected, in accordance with the HP Privacy Statement (see the HP website at the following link: http://www.hp.com/go/privacy) and the Personal Data Rights Notice (see the HP website at the following link: http://welcome.hp.com/country/privacy/privacynotice)

  • Page 39: Troubleshooting

    of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the product's front panel, or through other configuration tools once network communication is established. Troubleshooting If you have trouble with network communication, try these suggestions. Link issues The product has status lights (LEDs) beside the network connector that indicate the link status and network activity.

  • Page 40: System Operation

    System operation Open knobs Load or extract powder to a build unit Load or extract powder to a build unit Parameter name Default Minimum Maximum Units Step Build height The build height is the height of the job that will be printed. Mix powder enable Enables or disables the mixer during the loading process.
  • Page 41 Safety warnings For more safety information, see Safety precautions on page 2 When the powder preparation process has completed, load the powder into a build unit. If necessary, you can empty the leftover material and extract the powder into a build unit. Before using the powder management station, inspect it for dust;...
  • Page 42 WARNING! Wear appropriate personal protective equipment when handling powder (such as when vacuuming powder with the hose). Refer to the Safety Data Sheet of the powder being processed and meet local regulations. WARNING! Explosion hazard. During the process, dust clouds can be generated. Take precautionary measures against static charges and keep away from ignition sources.
  • Page 43 If the internal vacuum system is available, the process starts immediately. If not, follow these steps to use an external vacuum system. TIP: Move the nozzle while vacuuming. If you feel it getting clogged, lift it from the powder. If you cover the venting holes of the nozzle, the vacuum will be stronger and can help you unclog.
  • Page 44 Enter the properties of the powder. Enter the amount to feed. Tap Start. Follow the steps shown on the Front Panel. These steps are also explained below. Lift the vacuum hose from its holder. Chapter 3 System operation...
  • Page 45 Use the hose to vacuum the required powder from the container. NOTICE: A buzzer sounds to advise you when the target is almost reached. When the target is reached, the buzzer stops sounding. The Front Panel tells you when the vacuuming has finished. Tap Next. Put the vacuum hose back into its holder with the nozzle facing upwards.
  • Page 46 Safety warnings For more safety information, see Safety precautions on page 2 NOTICE: Wear safety goggles, gloves, a safety mask, and safety boots. WARNING! Wear appropriate personal protective equipment when handling powder (that is, when operating the safety lid or inserting/extracting the build unit). Refer to the Safety Data Sheet of the powder being processed and meet local regulations.
  • Page 47 Confirm on the front panel that the build unit is clean and empty. The door then unlocks, and you can open it when indicated on the front panel. Remove the lid from the build unit and place it in the dedicated lid holder. CAUTION: There may be powder stuck on the lid.
  • Page 48 Select Load recipe. To edit a recipe, see Set up recipes on page Indicate the amount to load and tap Start. NOTICE: If there is not enough powder to complete the job, the front panel will notify you that it cannot start the process.
  • Page 49 The front panel tells you when the loading process has finished. Tap Finish loading. Extract a build unit Always follow the steps of the procedure in the order presented. Safety warnings For more safety information, see Safety precautions on page 2 From the left menu of the front panel, select the production icon , then tap Extract BU.
  • Page 50 Check the area and clean up any spilled powder, then follow the regular cleaning procedure: see Clean the working area on page Close the door of the powder management station. It then prepares itself for the next job. NOTICE: If you have brought a new build unit for loading, you can introduce it immediately after extracting the loaded build unit.
  • Page 51 Put the lid onto the build unit, so that you can proceed with another activity, such as powder recovery. CAUTION: Do this smoothly, taking care not to generate any spillage. Check the area and clean up any spilled powder, then follow the regular cleaning procedure: see Clean the working area on page Close the door of the powder management station.
  • Page 52 Turn on the external vacuum cleaner. Confirm on the front panel that the external vacuum cleaner is connected. The process starts. Cover the vacuum nozzle with your hand for 5 seconds and then uncover it for another 5 seconds. Repeat this sequence 3–5 times. At the front panel, tap Next.
  • Page 53 From the left menu of the Front Panel, select the settings icon , then tap Maintenance > Quick clean sieve. NOTE: You can also access the quick-clean sieve process through the maintenance tasks. From the left menu of the Front Panel, select the tasks icon .
  • Page 54 Under Load job properties, tap Load recipe. Edit the values of the recipe as desired. See the summary of the editable parameters below. Which parameters you can edit depend on the permissions associated with your profile type. Tap Apply. Access through the settings menu From the left menu of the front panel, select the settings icon , then tap Utilities >...
  • Page 55 ● Fast dosing: The dispensing frequency when high mass flow is required in the initial filling of the refiller. The parameter itself represents the time between each 180° rotation of the rotary valve. ● Leveling time: The target time in the leveling operation to ensure that powder is correctly leveled in the build-unit feeding platforms.
  • Page 56 ● Weight reached warning: The weight in kilograms reached before the setpoint to notify you that the process is nearly finished. You will hear an alarm. ● Cleaning time: The time that the vacuum transport system is activated to enable the cleaning of the pipes, including the manual feeding pipe and the automatic feeding pipe.
  • Page 57 Editable parameters ● Mixer speed: The rotation speed of the mixer. If activated, it is on during the whole process. This is intended only to help the mixer discharge, so it is not the parameter to change for performing a mixing operation.

  • Page 58: Maintenance

    Do not spray fluids directly onto the HP product. Spray the fluid on the cloth used for cleaning. To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral detergent, or a general- purpose industrial cleaner (e.g.
  • Page 59 Maintenance kit The maintenance kit contains replacement parts for the equipment. Powder management station maintenance kit Description Replace Quantity required HP Metal Jet Powder Vac. Pre Filter 5S375A When required HP Metal Jet Powder Vac. H.E.P.A. Filter 5S376A When required...
  • Page 60 Recommended tools (continued) Description Tool Lint-free cloth or all-cotton cloth, for cleaning covers and general cleaning Isopropyl alcohol for cleaning WARNING! Explosion hazard. In case of use a flammable solvents, ensure that the concentration of flammable vapors are less than the lower explosive limit (LEL) before switching on the equipment.
  • Page 61 Recommended tools (continued) Description Tool Standard adapter for material and powder WARNING! Explosion hazard. Conductive or dissipative material required to prevent electrostatic discharges. Standard adapter 60 mm (2.36 in) for material and 50 mm (1.97 in), 60 mm (2.36 in) and 65 mm (2.56 in) for powder. WARNING! Explosion hazard.
  • Page 62 Recommended tools (continued) Description Tool Multimeter Flashlight WARNING! Explosion hazard. Hot surfaces and electrical sparks may be generated. It is recommended that the flashlight is explosion-protected or ensure that the concentration of flammable vapors are less than the lower explosive limit (LEL). Vacuum any powder before using the flashlight in a potentially explosive atmosphere.
  • Page 63 Each of the headings has a drop-down list that allows you to see which tasks need to be performed, which are grouped together in periods (after every job, daily, weekly, and so on), along with individual tasks to be performed when required (replace printhead, empty solvent tank, and so on). Tasks grouped together also have a drop-down list that allows you to see which tasks need to be performed.
  • Page 64 Check for alerts at the notification center All the tasks displayed in the maintenance app have an associated alert in the notification center. Any alert concerning your device’s preventive maintenance is always displayed at the top of the front panel in the status center, which can be expanded by swiping down from the top. NOTICE: Alerts are displayed only for the build unit that is inserted at that time.
  • Page 65 Mark maintenance tasks as done You can mark a task as done in one of two ways: from the maintenance app or by clicking Start beside the task. From the maintenance application select one or more tasks and tap the Mark as done button at the bottom right corner.
  • Page 66 Deactivate maintenance task alerts In the maintenance app, tap the settings icon in the upper right corner and a window appears that allows you to configure whether After every job tasks are shown or not. If you disable it, the tasks disappear from the application and alerts.
  • Page 67 Check preventive maintenance usage levels You can check the preventive maintenance usage levels, which are automatically converted to a percentage, according to the life counter values in the maintenance app. At the front panel, tap the settings icon , then Utilities > Maintenance > Show PMK status, and follow the instructions.

  • Page 68: Hardware Maintenance

    Hardware maintenance Hardware maintenance procedures for the powder management station. Summary of maintenance operations The powder management station needs proper maintenance to keep it operating in optimum condition. Follow the recommended maintenance procedures to prevent any impact on your business operations. Before every job Maintenance operation Tools...
  • Page 69 Once a month Maintenance operation Tools Clean the mixer lid area on page 80 Once a year Maintenance operation Tools Replace the sieve inlet filter (791A0A) on page 80 Filter, vacuum cleaner, screwdriver Check the station’s Residual Current Circuit Breakers on page 84 Multimeter Check the earthing on page 86 Vacuum cleaner, screwdriver...
  • Page 70 Safety warnings For more safety information, see Safety precautions on page 2 Prepare for cleaning Always follow the steps of the procedure in the order presented. Safety warnings For more safety information, see Safety precautions on page 2 From the main screen in the front panel, request to open the door by tapping Insert BU. Open the Build Unit (BU) door and leave it open.
  • Page 71 (such as Simple Green industrial cleaner) (these things are not provided by HP). You are recommended to wear safety goggles, gloves, a safety mask, and safety boots. The area is marked with warning symbols.
  • Page 72 Clean the Load station's Build Unit area Always follow the steps of the procedure in the order presented. Safety warnings For more safety information, see Safety precautions on page 2 Clean the area over the funnels with a damp cloth to remove the debris accumulation, especially the BU wheels and bumpers.
  • Page 73 Clean the upper portion of the Build Unit movement cylinder with a damp cloth. Move the cylinder forward manually to reach the rear area of the piston. Clean the Load station's Build Unit area...
  • Page 74 Clean off the debris on both sides of the structure beams at with a damp cloth. Then clean the piston guides. Move the piston to complete the cleaning if needed. To clean the Build Unit area, use the vacuum to remove the debris on the floor between both funnels.
  • Page 75 Clean the latching flat surfaces using the vacuum. Vacuum the connector plate, especially the aerial connectors. Remove refiller cover ■ Unlock the cover and remove it. NOTICE: Do turn the cover over after removing and keep it as flat as possible to avoid powder spillage.
  • Page 76 ■ Vacuum the Build Unit safety-lid parking area guides and the front wall of the electrical cabinet. CAUTION: Use an explosion-protected vacuum cleaner during cleaning tasks. Clean the manual aspiration area Always follow the steps of the procedure in the order presented. Safety warnings For more safety information, see Safety precautions on page 2...
  • Page 77 CAUTION: The manual aspiration hose should be positioned with the nozzle pointing upward. In the event that dust falls on the floor while placing the hose, it should be immediately vacuumed. Clean the interior of the vacuum system module Always follow the steps of the procedure in the order presented. Safety warnings For more safety information, see Safety precautions on page 2...
  • Page 78 (such as Simple Green industrial cleaner) (these things are not provided by HP). You are recommended to wear safety goggles, gloves, a safety mask, and safety boots. The area is marked with warning symbols.
  • Page 79 Clean the designated areas using the explosion-protected vacuum cleaner with a soft-brush nozzle. CAUTION: Use an explosion-protected vacuum cleaner during cleaning tasks. Do not use the manual aspiration hose. Additionally, you can wipe the areas with a lint-free cloth dampened with a general-purpose industrial cleaner (such as Simple Green industrial cleaner).
  • Page 80 Unscrew and remove the right mixer lateral-cover to access the mixer tank and the sieve. Unscrew and remove the right refiller-cover. Vacuum the mixer tank. Additionally, you can wipe the areas with a lint-free cloth dampened with a general-purpose industrial cleaner (such as Simple Green industrial cleaner). NOTICE: Disposal should be handled according to local laws.
  • Page 81 Clean the sieve lid area. Clean the sieve bottom plate area. Put the mixer lateral-cover back and screw it into place. CAUTION: Use an explosion-protected vacuum cleaner during cleaning tasks. Do not use the manual aspiration hose. NOTICE: Do not disconnect the earthing connection during this task. WARNING! Explosion hazard.
  • Page 82 Safety warnings For more safety information, see Safety precautions on page 2 Make sure you have a work platform or ladder to reach remote parts. Unscrew and remove the left refiller cover. Clean the refiller top area. NOTICE: The central and left areas are difficult to access, try to reach them using the explosion- protected vacuum cleaner.
  • Page 83 Clean the refiller vibramotor area. Clean the refiller bottom area and seal. Put back the refiller cover and tighten the screws. CAUTION: Use an explosion-protected vacuum cleaner during cleaning tasks. Do not use the manual aspiration hose. WARNING! Explosion hazard. Hot surface, mechanical and electrical sparks, static electricity and radio frequency may be generated.
  • Page 84 Ensure that the Load station is not in use. To replace the vacuum port inlet filter you need one 791A0A - HP Metal Jet Powder Sieve Inlet Filter provided in the yearly maintenance kit. Once filter is required for this operation.
  • Page 85 Replace the inlet filter Always follow the steps of the procedure in the order presented. Find the left rear section of the Load station near the E-cabinet. Remove the four screws of the left cover, then remove the cover. Replace the inlet filter...
  • Page 86 Locate the old vacuum filter. CAUTION: Take care not to damage the wiring when assembling or disassembling the sieve inlet filter or cover. Manually unscrew and remove the filter cover. Chapter 4 Maintenance...
  • Page 87 Remove the old filter and dispose of it according to local regulations. CAUTION: Perform this task smoothly and carefully to prevent powder spillage. Insert the new filter between the container and the central tube. Replace the inlet filter...
  • Page 88 Put the filter cover in its location and secure it with screws. Vacuum the nearby areas of the sieve inlet filter with an explosion-protected vacuum cleaner. Check the area and clean any powder spillage, then if necessary follow the maintenance cleaning procedure: Clean the refiller and sieve area on page Finish replacement...
  • Page 89 With the main electrical cabinet switch still switched on, unlock the electrical cabinet door by using the service key. When the electrical cabinet door is unlocked, the safety-interlock main switch prevents the door from being opened. WARNING! Risk of electric shock. The internal components inside electrical cabinet operate at hazardous voltages.
  • Page 90 Once the engine’s computer is off, test that the RCCB works correctly by pressing the test button. ● If the RCCB does not trip when the test button is pressed, this indicates that it has failed. The RCCB must be replaced for safety reasons; call your service representative to remove and replace the RCCB.
  • Page 91 For more safety information, see Safety precautions on page 2 CAUTION: If the resistance is more than 1 Ω, check the earth connection from the machine to the building’s installation. If the problem persists, stop operation and call your service representative. ●...
  • Page 92 ● Check the earthing between the manual aspiration nozzle and the building’s earth. ● Perform a visual inspection of the flexible hoses´ ground connections and of the grounding connection points. When required T-pipe box inspection Always perform the steps of the procedure in the order presented. When the T-pipe box inspection message is shown on the Front Panel, perform the T-box visual inspection.
  • Page 93 Place a ladder at the front Load station. Identify the T-boxes. Look at both T-boxes and check for powder spillage. T-pipe box inspection...
  • Page 94 If powder is found inside the box, contact HP Service to proceed with component replacement. Clean T box example: stage material trap inspection Always perform the steps of the procedure in the order presented. When 1st stage material-trap message is shown on the Front Panel, perform the powder trap cyclone visual inspection.
  • Page 95 Place a ladder at the front Load station. Identify the mixer lid 1st stage cyclone. 1st stage material trap inspection...
  • Page 96 Observe the 1st stage reinforcement cyclone window. If powder is found inside the inspection window, contact HP Service to proceed with component replacement. Examples of a clean and dirty window: Clean the vacuum system pre-filter Safety warnings For more safety information, see...
  • Page 97 Clean the pre-filter Always follow the steps of the procedure in the order presented. Locate the vacuum system pre-filter. Completely unlatch the filter body to release the filter. Clean the pre-filter...
  • Page 98 Remove the filter. Clean the filter with an explosion-protected vacuum cleaner, paying special attention to the top and bottom areas. CAUTION: Clean the filter carefully, so as not to damage it. If there is any damage to the filter, replace it with a new one. Clean the inside of the container with an explosion-protected vacuum cleaner.
  • Page 99 Inspect for dust, if there is any present; remove it with an explosion-protected vacuum cleaner. Replace the vacuum system pre-filter (5S375A) To replace the vacuum system pre-filter you need the 5S375A - HP Metal Jet Powder Vac. Pre Filter, provided in the yearly maintenance kit.
  • Page 100 Always follow the steps of the procedure in the order presented. Ensure that the Load station is shut down. To replace the vacuum system HEPA filter you need the 5S376A - HP Metal Jet Powder Vac. H.E.P.A. Filter provided in the yearly maintenance kit.
  • Page 101 Completely unlatch the filter body to release the filter. Remove the filter and dispose of it according to local regulations. Replace the HEPA filter...
  • Page 102 Clean the inside of the container with an explosion-protected vacuum cleaner. Insert the new filter between the container and the central tube, with the closed end at the top and the open end at the bottom. Align the filter in its housing and relatch the filter body. WARNING! Explosion hazard.
  • Page 103 Clean the sieve mesh waste Safety warnings For more safety information, see Safety precautions on page 2 Prepare for cleaning Always follow the steps of the procedure in the order presented. NOTICE: Before some tasks, the front panel may ask you to clean the sieve. At that point, tap Start and proceed.
  • Page 104 Open the lid of the vacuum hose connection to the sieve on the sieve's rear cover. Connect an explosion-protected vacuum cleaner and turn it on. NOTICE: If your vacuum hose is different in diameter from the load station’s connector (38 mm (1.5 in)), use adapters (50, 60, and 65 mm (1.97, 2.36, and 2.56 in)) to change the diameter.
  • Page 105 Turn on the powder management station. Finish the replacement...

  • Page 106: Customer Self-Repair

    The HP Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.
  • Page 107 Remove the tri-clamp connection from the manual powder intake hose to the vertical pipe. Remove the damaged hose assembly and keep the tri-clamp. Attach the new hose assembly using the same tri-clamp. Check the manual feeding nozzle earthing between the metal part and the building's earth. For more information, see Check the earthing on page Replace the manual powder intake hose...

  • Page 108: Troubleshooting

    Troubleshooting Check the troubleshooting section every time a process fails. When a process fails, check that: ● The emergency button is not pressed, and the station is rearmed. ● The station’s pressure is within the limits. Material management and material filling Use the troubleshooting tables to locate your issue, then follow the manual recovery steps to resolve it.

  • Page 109: Build-Unit Load

    ● Not properly levelling. 0033-0001-0005 Refiller – Levelling time out Ordering information Contact the 3D Metal Expertise Center of your region for HP Proto supplies. Details are included in the HP Metal Jet Printing Solution Support document. Build-unit load...
  • Page 110 Part number Part number Name 6C2Y3A HP 3DM200 Printhead 6C2Y4A HP 3DM200 5L Binding Agent V1Q93A HP 3DM100 Cleaning Roll V1Q96A HP 3DM100 Build Unit Filter Sheets Chapter 6 Troubleshooting...

  • Page 111: System Errors

    Residual Current Circuit Breaker (FB2) not detected voltage after RCCB. WARNING! These operations must only be done by HP trained personnel. Turn the machine off using the main switch located on the electrical cabinet door. Open the electrical cabinet door.

  • Page 112: 0035-0013-0386 Feeding System - Transport From Aspiration Timeout

    If the issue persists after rebooting, contact your HP service representative. 0035-0013-0386 Feeding system - Transport from aspiration Timeout Low flow rate from aspiration detected; the manual aspiration hose could be dirty or blocked. Move the hose away from powder for a few seconds.

  • Page 113: When You Need Help

    When you need help Help is available from various sources. Request support Support is provided by the HP 3D Metal Expertise Center. See the support flier for your region/country provided at installation time. For technical queries, contact HP Support. Before contacting HP Support, prepare as follows: ●...
  • Page 114 Accessibility Front panel If required, the front-panel display brightness and the loudspeaker volume can be changed. Change system options on page Chapter 9 Accessibility...
  • Page 115 109 once a month 80 inspection 90 HEPA filter options, system 24 load, replace 95 order supplies 105 hostname 34 HP Metal Jet process 1 accessibility 110 administrator password 31 part numbers 105 air conditioning 11 password alerts labels...
  • Page 116 vacuum system 28 external 30 ventilation 10 warning labels 13 warnings 13 Index...

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