Page 1 Complete user’s manual (Canada version) BL103-1K/BL103-2K/BL103-3K/ BL103-4K/ BL103-5K DECT 6.0 cordless telephone/ answering system with BLUETOOTH® wireless technology...
Page 2 Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety information section on pages 1-3 of this manual. Please thoroughly read this Complete user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T https://telephones.att.com product.
Page 3 Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide (Canada version) BL103-1K/BL103-2K/BL103-3K/ BL103-4K/BL103-5K DECT 6.0 cordless telephone/ answering system with BLUETOOTH® wireless technology...
Page 4: Table Of Contents
Complete user’s manual (Canada version) BL103-2K/BL103-3K/BL103-4K DECT 6.0 cordless telephone/ answering system with BLUETOOTH® wireless technology Table of contents Getting started Add a headset ......... 25 Auto connection ........26 Important safety information ....1 Device list and connection ....27 Safety information ........1 Review the device list ......
Page 5 Set date/time ..........45 PTT call to a single device ....70 LCD language ...........46 PTT call to multiple devices ... 72 Voice language ........46 Answer a PTT call ........74 Caller ID announce ....... 47 Change a one-to-one PTT call to an Set speed dial voicemail intercom call ..........
Page 6 Smart call blocker Delete all old messages ....137 Record and play memos .......138 About Smart call blocker* .....95 Record a memo ........138 Call categories ........96 Playback a memo ........138 Call handling ..........97 Remote access ..........139 Call block settings ........99 To remotely access the answering Set Smart call blocker on/off ..99 system ............139...
Page 7: Getting Started
Getting started Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read and understand all instructions in the user’s manual.
Page 8: Especially About Cordless Telephones
Getting started Important safety information Especially about cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Page 9: Precautions For Users Of Implanted Cardiac Pacemakers
Getting started Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers.
Page 10: Installation
Getting started Installation You must install and charge See pages 15-17 for easy the battery before using the instructions. cordless handset. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 18).
Page 11: Quick Reference Guide - Telephone
Getting started Quick reference guide - telephone base REDIAL/PAUSE Press repeatedly to view the last 10 While reviewing a caller ID log entry, numbers dialed (page 60). press repeatedly to add or remove 1 in front of the telephone number before While entering numbers, press and hold dialing or saving it in the directory.
Page 12 Getting started Quick reference guide - telephone base /SKIP FIND HS During message playback, press to skip Press the button to page all system to the next message (page 135). handsets (page 62). /PLAY/STOP Antenna Press to play messages (page 135). Press to stop message playback (page 135).
Page 13 Getting started Quick reference guide - telephone base CALL BLOCK Press to scroll down while in a menu. Press to block the incoming call when the telephone is ringing (page 95). Press to review the caller ID log when When on a call, press to block the call the telephone is not in use (page 88).
Page 14 Getting started Quick reference guide - telephone base Main menu The selected menu item is highlighted. Feature menu Answering sys (page 123) Smart call blk (page 95) Directory (page 77) Caller ID log (page 86) Intercom (page 64) Menu Bluetooth (page 24) Ringers (page 33) Set date/time (page 35) Caller ID annc (page 36)
Page 15: Quick Reference Guide - Handset
Getting started Quick reference guide - handset CHARGE light Press to decrease the listening volume when on a call (page 57), On when the handset is charging in the or to decrease the message playback telephone base or charger. volume (page 135). VOL p DIR CELL p DIR...
Page 16 Getting started Quick reference guide - handset MUTE/DELETE/VOICE During a call, press to mute the While reviewing a caller ID log entry, microphone (page 57). press repeatedly to add or remove 1 in front of the telephone number before When the handset is ringing, press to mute the ringer temporarily (page dialing or saving it in the directory.
Page 17 Getting started Quick reference guide - handset CALL BLOCK QUIET# (pound key) Press to block the incoming call when Press repeatedly to display other the telephone is ringing (page 95). dialing options when reviewing a caller When on a call, press to block the call ID log entry (page 89).
Page 18 Getting started Quick reference guide - handset Main menu The selected menu Feature menu item is highlighted. Play messages (page 135) Answering sys (page 123) Smart call blk (page 95) Directory (page 77) Menu Caller ID log (page 86) Intercom (page 64) Ringers (page 33) Set date/time (page 35) Caller ID annc (page 36)
Page 19: Telephone Base And Charger Installation
Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. The telephone base is ready for tabletop use. If you want to change to wall-mounting, see Installation options on page 18 for details. Telephone base installation Plug one end of the Plug the large end of the telephone line cord into a...
Page 20: Charger Installation
Getting started Telephone base and charger installation Charger installation Plug the large end of the charger’s power adapter into an electrical outlet not controlled by a wall switch. Ensure the small end of the charger’s power adapter is plugged into the power jack on the bottom of the charger.
Page 21: Battery Installation And Charging
Getting started Battery installation and charging Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.
Page 22 Getting started Battery installation and charging 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. 3. Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the top of the handset is on during charging.
Page 23 Getting started Battery installation and charging After you install your telephone or power returns following Date: MM/DD/YY a power outage, the handset and telephone base will prompt you to set the date and time. For instructions, see Set date/time on page 35. To skip setting the date /CANCEL on the handset or press and time, press CANCEL on the telephone base.
Page 24: Installation Options
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to attach to a standard dual-stud telephone wall-mounting plate. If you do not have this wall-mounting plate, you can purchase one from many hardware or consumer electronics retailers.
Page 25: Wall-Mount To Tabletop Installation
Getting started Installation options Wall-mount to tabletop installation To change the telephone base from the wall-mount position to tabletop position, follow the steps, as mentioned below. 1. Unplug the large end of the power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first.
Page 26: Bluetooth
Bluetooth Introducing Bluetooth Your new AT&T BL103-2K/BL103-3K/BL103-4K telephone system with Bluetooth wireless technology has the following features: Pair up to two Bluetooth enabled devices (two cell phones, or one cell phone and one headset) with the telephone base. Connect a maximum of two Bluetooth enabled devices to make and receive cell calls.
Page 27 Bluetooth Introducing Bluetooth If you experience poor sound quality, it may be caused by the distance between your cell phone and the telephone base. To improve the performance, place your cell phone closer to the telephone base (within 15 feet) and make sure that there are no physical obstacles such as large furniture or thick wall in between.
Page 28: Connect To Cell Tm Application
Bluetooth Introducing Bluetooth Connect to Cell application If you are using Bluetooth-enabled cell phones with Android® OS 2.3 or above, you can further extend the flexibility of your telephone system with use of the free Connect to Cell application. Connect to Cell comprises Caller ID manager and Alerts manager that help integrate your cell phone with the AT&T telephone system.
Page 29: Glossary Of Terms
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth devices and your new AT&T telephone system. Active device slots - the Device list has two active slots for two cell phones, or one cell phone and one headset.
Page 30: Bluetooth Setup
Bluetooth Bluetooth setup To use a Bluetooth enabled cellular phone or headset with your telephone, you must first pair and connect your Bluetooth cellular phone or headset with the BL103-2K/BL103-3K/BL103-4K telephone base. Then, the can be used to make or answer calls on the cell phone line. Bluetooth wireless technology operates within a short range (up to 15 feet).
Page 31: Add A Headset
Bluetooth Bluetooth setup If you have trouble pairing your cell phone, it may not be compatible with your BL103-2K/BL103-3K/BL103-4K. Check the Bluetooth compatibility list telephones.att.com/bluetooth at https:// Notes: The pairing process may take up to one minute. If the pairing process fails, try again. The steps for the pairing process may vary for different cell phones.
Page 32: Auto Connection
Bluetooth Bluetooth setup 5. When the headset successfully connects to the telephone, the telephone screen displays Headset added, and the corresponding status icon ( 1 or 2 ) displays. The corresponding device light on the telephone base (CELL 1 or CELL 2/HEADSET) turns on. If you have trouble pairing your headset, it may not be compatible with your BL103-2K/BL103-3K/BL103-4K.
Page 33: Device List And Connection
Bluetooth Bluetooth setup Device list and connection Up to 2 devices can be paired to the telephone base. All paired devices are shown on the device list. To use a paired device, it must be connected. Both Bluetooth enabled devices can be used on a cell call at a time. Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the device list.
Page 34: Remove A Paired Device
Bluetooth Bluetooth setup Remove a paired device When you already have 2 devices on the device list and you want to add another device, you must first delete one from the list. You can only pair 2 cell phones or one cell phone and one Bluetooth headset.
Page 35 Bluetooth Bluetooth setup to highlight Download dir, then press 3. Press BLUETOOTH /SELECT. The handset displays Select a device MENU >Download dir briefly. If there is no cell phone paired to the system, the handset displays Pair cell first and then returns to the previous menu. /SELECT .
Page 36: Remote Voice Control
Bluetooth Remote voice control BL103-2K/BL103-3K/BL103-4K If you have connected a cell phone to the telephone system, you can activate the voice-controlled application (voice app) of the cell phone, such as Siri®, Google Now or S Voice®, using your handset. The remote voice control feature works with: Voice-controlled Siri Google Now...
Page 37: Activate Remote Voice Control
Bluetooth Remote voice control Activate remote voice control 1. Press VOICE on the handset or telephone base. If you have connected two cell phones to the telephone, the telephone shows Select a device:. Press /SELECT. to highlight the desired device, then press MENU If the activation fails, the telephone displays Not available.
Page 38: Telephone Settings
Telephone settings Handset settings Use the menu to change the cordless handset or telephone base settings. 1. Press MENU/ on the handset when it is not in use to enter the main SELECT menu. 2. Press to scroll to the feature to be changed. When scrolling through the menu, the selected menu item is highlighted.
Page 39: Ringer Volume
Telephone settings Handset settings Ringer volume You can select the ringer volume for incoming home and cell Ringers calls. A ringer off icon shows when the volume is set to off. To set the ringer volume on home line: 1. Press MENU/ in idle mode.
Page 40: Ringer Tone
Telephone settings Handset settings Ringer tone You can select the ringer tones for incoming home and cell Ringers calls. To set the ringer tone on home line: 1. Press MENU/ in idle mode. SELECT to highlight Ringers, then press 2. Press Home ringtone /SELECT.
Page 41: Lcd Language
Telephone settings Handset settings LCD language You can select English, French, or Spanish to be used for all screen displays. To select the LCD language: LCD language 1. Press MENU/ in idle mode. SELECT to highlight Settings, then press 2. Press /SELECT.
Page 42 Telephone settings Handset settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the directory or caller ID information.
Page 43: Set Speed Dial Voicemail
Telephone settings Handset settings Set speed dial voicemail number This feature lets you save your voicemail number for quick access when you 1 key. press and hold the To set your voicemail number: 1. Press MENU/ in idle mode. SELECT Voicemail # to highlight Settings, then press 2.
Page 44: Clear Voicemail Indicator
Telephone settings Handset settings Clear voicemail indicator/indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the icon;...
Page 45: Home Area Code
Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID log only displays the seven digits of the telephone number.
Page 46: Dial Mode
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/ in idle mode.
Page 47: Quiet Mode
Telephone settings Handset settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.
Page 48: Telephone Base Settings
Telephone settings Telephone base settings Use the menu to change the telephone settings. 1. Press MENU/ on the telephone base when it is not SELECT >Answering sys in use to enter the main menu. Smart call blk 2. Press to scroll to the feature to be changed. When scrolling through the menu, the >...
Page 49: Ringer Volume
Telephone settings Telephone base settings Ringer volume You can set the ringer volume level to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. Bluetooth To set the ringer volume on home line: >Ringers 1.
Page 50: Ringer Tone
Telephone settings Telephone base settings Ringer tone You can choose one of ten ringer tones. Bluetooth To set the ringer tone on home line: >Ringers 1. Press MENU/ in idle mode. SELECT to highlight Ringers, then press 2. Press /SELECT. MENU Home volume >Home ringtone...
Page 51: Set Date/Time
Telephone settings Telephone base settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.
Page 52: Lcd Language
Telephone settings Telephone base settings LCD language You can select the language used for all screen displays. 1. Press MENU/ in idle mode to enter the SELECT LCD LANGUAGE main menu. English > to scroll to Settings, then press 2. Use /SELECT.
Page 53: Caller Id Announce
Telephone settings Telephone base settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the directory or caller ID information.
Page 54: Set Speed Dial Voicemail Number
Telephone settings Telephone base settings Set speed dial voicemail number This feature lets you save your voicemail number for easy access when you 1 key. press and hold the To save your voicemail number: 1. Press MENU/ in idle mode to enter the main SELECT CID time sync menu.
Page 55: Clear Voicemail Indication
Telephone settings Telephone base settings Clear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you Voicemail # >Clr voicemail have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and icon;...
Page 56: Key Tone
Telephone settings Telephone base settings Key tone The telephone base is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys.
Page 57: Home Area Code
Telephone settings Telephone base settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID log only displays the seven digits of the telephone number.
Page 58: Dial Mode
Telephone settings Telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/ in idle mode to enter the SELECT Home area code...
Page 59: Telephone Operation
Telephone operation Telephone operation Make, answer or end a home call To make a home call: The screen displays the HOME/ or /SPEAKER on the handset, Press FLASH elapsed time as you talk then enter the telephone number. (in hours, minutes and -OR- seconds).
Page 60: Make, Answer Or End A Cell Call
Telephone operation Telephone operation Make, answer or end a cell call BL103-2K/BL103-3K/BL103-4K can be used to make or answer calls on the cell line. You can connect a maximum of two Bluetooth enabled cell phones to the telephone base. To make a cell call: CELL on the handset.
Page 61: Silence The Ringer
Telephone operation Telephone operation To answer a cell call: CELL, /SPEAKER, or any dialing key (0-9, TONE or QUIET#)on Press the handset. -OR- /CELL, or any dialing key (0-9, TONE or QUIET#) on the telephone Press base. To end a cell call: OFF/ Press , or put the handset in the telephone base or charger.
Page 62: Call Waiting On The Home Line
Telephone operation Telephone operation Call waiting on the home line If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call on the home line, you hear two beeps. If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call on the home line, the screen flashes...
Page 63: Options While On Calls
Telephone operation Options while on calls Handset speakerphone /SPEAKER to switch between the speakerphone and During a call, press normal handset use. Press OFF/ , or return the handset to the telephone base or charger to CANCEL hang up. Volume control While on a call or message playback, you can adjust the listening volume on the handset or telephone base.
Page 64: Temporary Tone Dialing
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call: 1.
Page 65: Chain Dialing
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers Home 0:01:30 stored in the directory, caller ID log or redial list while you are 888-722-7702 on a call. Chain dialing is useful if you wish to access other numbers 10:30 11/20 (such as bank account numbers or access codes) from the...
Page 66: Redial
Telephone operation Redial Last number redial Each handset stores the last 10 dialed numbers (up to 30 digits each) in the redial list. The list of dialed numbers include both dialed home calls and cell calls. To view the 10 most recently dialed numbers: 1.
Page 67: Save A Redial Entry To The Directory
Telephone operation Redial Save a redial entry to the directory 1. Press REDIAL/ on the handset or telephone base in idle mode. PAUSE or REDIAL/ 2. Press repeatedly to browse until the desired PAUSE number displays. /SELECT twice. 3. Press MENU 4.
Page 68: Handset Locator
Telephone operation Handset locator This feature helps you find a misplaced handset. To start paging: Press /FIND HS on the telephone base when it is not in use. All idle handsets ring and display ** Paging ** . To end paging: HOME/FLASH, CELL, OFF/...
Page 69: Multiple Handset Use
Multiple handset use Multiple handset use Join a call in progress Another handset or the telephone base can join you on home call. The call continues until all parties hang up. You can share an outside call with up to two system devices.
Page 70: Intercom
Multiple handset use Intercom Use the intercom feature for conversations between two devices. You can buy additional expansion handsets (AT&T model BL103-0K, sold separately) and cordless headsets for this telephone system. You can register up to five handsets or cordless headsets to the telephone base. Initiate an intercom call Using the cordless handset: 1.
Page 71 Multiple handset use Intercom Using the telephone base: 1. Press INT on the telephone base. -OR- Press MENU/ on the telephone base in SELECT idle mode, then press to highlight Intercom. Press /SELECT . MENU 2. Press to select a device. The telephone base shows Calling HS X (X represents the handset number).
Page 72: Answer An Incoming Call During An Intercom Call
Multiple handset use Intercom Answer an incoming call during an intercom call If you receive an incoming home call during an intercom call, you will hear an alert tone. Handsets and telephone base flash and display the caller ID. If you receive an incoming cell call during an intercom call, you will hear an alert tone.
Page 73: Call Transfer Using Intercom
Multiple handset use Call transfer using intercom While on an outside call, you can use the intercom feature to transfer the call from one device to another. To transfer an outside call using intercom: Home 0:01:30 Using a cordless handset: 1.
Page 74 Multiple handset use Call transfer using intercom Using the telephone base: 1. When on an outside call, press INT on the telephone base. - OR - When on an outside call, press MENU/ SELECT the telephone base, then press highlight Intercom. Press /SELECT .
Page 75: Push-To-Talk (Ptt)
Multiple handset use Push-to-talk (PTT) You can directly broadcast messages to the speakerphone of any device. Press and hold PTT on a handset or PTT/ on the telephone base to FLASH begin two-way communication. f Only one device can talk at a time. While talking to another device, press and hold PTT on the handset or PTT/ on the telephone base.
Page 76: Ptt Call To A Single Device
Multiple handset use Push-to-talk (PTT) PTT call to a single device Using a cordless handset: 1. There are a few ways to begin a PTT call to a single device. >PTT to BASE 0 When the handset is not in use: If you have one handset, press and hold PTT.
Page 77 Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. There are a few ways to begin a PTT call to a single PUSH TO TALK handset. When the telephone base is not in use: >HANDSET If you have one handset, press and hold PTT/ FLASH If you have more than one handset: Press PTT/...
Page 78: Ptt Call To Multiple Devices
Multiple handset use Push-to-talk (PTT) PTT call to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-five calls when one to five handsets are registered, and a maximum of one-to-four calls when six or more handsets are registered.
Page 79 Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. You have three ways to call multiple handsets. When the telephone base is not in use: Press and hold PTT/ until the screen shows FLASH Connecting to group..Press PTT/ .
Page 80: Answer A Ptt Call
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call, as described below. 1. When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk on the telephone base, or Press [PTT] Talk on the handset. 2.
Page 81: Change A One-To-One Ptt Call To An Intercom Call
Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT session to an intercom call. 1. When your device shows Press [PTT] Talk, press /SELECT. The screen MENU shows Intercom. 2.
Page 82: Make An Outgoing Call During Ptt Call
Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT call HOME/ f During a one-to-one PTT call, press on your handset or FLASH /HOME on your telephone base to get a dial tone. The PTT call ends automatically. HOME/ f During a one-to-group PTT call, press on the initiating...
Page 83: Directory
Directory Directory About the directory The directory stores up to 1,000 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are stored at the telephone base and Charlie Johnson shared by all system handsets. Any changes made on one 888-883-2445 handset apply to all.
Page 84: Create And Review Entries
Directory Directory Create and review entries Create a new directory entry 1. Press MENU/ on the handset or telephone base in idle mode. SELECT 2. Press to highlight Directory, then press /SELECT . MENU /SELECT on the handset again to choose Add new entry, or 3.
Page 85 Directory Create and review entries Character chart: Characters by number of key presses Dialing keys & Space Note: When entering a name in the directory, the first letter of each word is automatically capitalized.
Page 86: Add A Predialed Telephone Number To The Directory
Directory Create and review entries Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. 1. While the telephone is not in use, use the dialing keys to enter the telephone number (up to 30 digits). 888-722-7702 /PAUSE to insert a 3-second Press and hold...
Page 87: Review The Directory
Directory Create and review entries Review the directory 1. Press DIR on the handset or telephone base when in idle mode. The screen shows the first entry in the directory. List empty appears if there are no directory entries. 2. Press CID or DIR to browse through the directory or use the dialing keys to start a name search (page 82).
Page 88: Search By Name
Directory Create and review entries Search by name 1. Press DIR when the handset is in idle mode. Charlie Johnson 2. When an entry appears, use the dialing keys (0-9) to start a 888-883-2445 name search (alphabetical search). The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory that begins with that letter.
Page 89: Dial, Delete And Edit A Directory
Directory Dial, delete and edit a directory entry Dial a directory entry You can dial a directory entry on either a home or cell line. 1. Search for the desired entry in the directory (see Review Home 0:01:30 the directory on page 81 and Search by name on page 888-360-4121 82).
Page 90: Edit A Directory Entry
Directory Dial, delete and edit a directory entry Edit a directory entry 1. While reviewing a directory entry, press /SELECT. The MENU Enter number screen shows Enter number with the current number of the 360-4121_ entry. 2. Use the dialing keys to edit the number (up to 30 digits). Press CID or DIR to move the cursor to the left or right.
Page 91: Delete A Directory Entry
Directory Dial, delete and edit a directory entry Delete a directory entry /DELETE on 1. While reviewing a directory entry, press MUTE Delete entry? the handset. The screen shows Delete entry?. - OR - While reviewing a directory entry, press DELETE on the telephone base.
Page 92: Caller Id
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call.
Page 93: Caller Id Operation
Caller ID Caller ID operation How the caller ID log works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.
Page 94: Review The Caller Id Log
Caller ID Caller ID operation Review the caller ID log Review the caller ID log to find out who called, to return the call or to copy the caller’s name and number into your directory. 1. When the telephone is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.
Page 95: View Dialing Options
Caller ID Caller ID operation View dialing options Although the caller ID log entries may contain 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log or store to the directory.
Page 96: Save A Caller Id Log Entry To The Directory
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. While reviewing the caller ID log, press CID or DIR on the handset or telephone base to browse through the caller ID log. /SELECT. 2. When the desired entry displays, press MENU To Directory /SELECT again to choose To Directory on the...
Page 97 Caller ID Caller ID operation Save a caller ID log entry to the allow list 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 88). /SELECT . . 2. When the desired entry appears, press MENU to highlight To Allow list on the 3.
Page 98 Caller ID Caller ID operation Save a caller ID log entry to the block list 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 88). 2. When the desired entry appears, press /SELECT .
Page 99: Delete Caller Id Log Entries
Caller ID Caller ID operation Save a caller ID log entry to the star name list 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 88). To Star name /SELECT. 2. When the desired entry appears, press MENU to highlight To Star name on the 3.
Page 100: Reasons For Missing Caller Id Information
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number. PRIVATE NUMBER The caller prefers not to show the phone number and name.
Page 101: About Smart Call Blocker
Smart call blocker About Smart call blocker* If you have subscribed to caller ID service, then you can use Smart call blocker to screen robocalls, telemarketing calls and unwanted calls for you, while allowing welcome calls to get through. † †...
Page 102: Call Categories
Smart call blocker About Smart call blocker Call categories Calls are classified into four categories: Welcome calls Welcome calls are calls with telephone numbers saved in your allow list or directory, and not in your block list. Welcome calls also include calls with caller names saved in your star name list.
Page 103: Call Handling
Smart call blocker About Smart call blocker Call handling Smart call blocker is set to on, and to allow all incoming calls by default. When Smart call blocker is on, the first ring of all incoming calls will be muted. If your directory, allow list, star name list and block list are empty when Smart call blocker is on, and you have set to screen calls, the telephone will screen all incoming home calls and asks callers to announce their names or...
Page 104 Smart call blocker About Smart call blocker Call category Call handling / Set profile options Unknown calls Calls without You can select one of the following five profile options for handling all unknown (for home numbers home calls. calls only) Numbers that are −...
Page 105: Call Block Settings
Smart call blocker Call block settings Set Smart call blocker on/off The Smart call blocker feature is set to on by default. 1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
Page 106: Set Profile
Smart call blocker Call block settings Set profile There are five profile setting options, which allows you to quickly set up Smart call blocker. 1. Press CALL BLOCK on the handset or telephone base Set profile when the telephone is not in use. - OR - Press /SELECT to enter the main menu when the...
Page 107: Block List
Smart call blocker Call block settings Block list Add numbers that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries. Note: Home or cell calls with numbers that have been added to your block list will be blocked. Add a block entry: 1.
Page 108 Smart call blocker Call block settings /DELETE on the handset or DELETE on the telephone Press and hold MUTE base to erase all characters. Press TONE to change the next letter to upper or lower case. 8. Press /SELECT to store your block entry. MENU Notes: Numbers saved in your directory can also be saved to the block list.
Page 109 Smart call blocker Call block settings /SELECT to move to the name. The screen displays Enter name. 5. Press MENU 6. Use the dialing keys to add or edit the name. Press to move the cursor to the left or right. Press 0 to add a space.
Page 110 Smart call blocker Call block settings /DELETE on the handset or DELETE on the telephone Press and hold MUTE base to erase all characters. Press TONE to change the next letter to upper or lower case. 6. Press /SELECT to save the entry. MENU Delete a block entry: 1.
Page 111: Allow List
Smart call blocker Call block settings Allow list Add numbers that you want to allow their calls to get through to you. The allow list stores up to 200 entries. Add an allow entry: 1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use.
Page 112 Smart call blocker Call block settings /DELETE on the handset or DELETE on the telephone Press and hold MUTE base to erase all characters. Press TONE to change the next letter to upper or lower case. /SELECT to store your allow entry. 8.
Page 113 Smart call blocker Call block settings /SELECT to move to the name. The screen displays Enter name. 5. Press MENU 6. Use the dialing keys to add or edit the name. Press q or p to move the cursor to the left or right. Press 0 to add a space.
Page 114 Smart call blocker Call block settings /DELETE on the handset or DELETE on the telephone Press and hold MUTE base to erase all characters. Press TONE to change the next letter to upper or lower case. 6. Press /SELECT to save the entry. You hear a confirmation tone. MENU Delete an allow entry: 1.
Page 115: Star Name List
Smart call blocker Call block settings Star name list There are many organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Robocall uses an autodialer to deliver pre-recorded messages. By entering the name of the organizations into the star name list, it ensures these calls will ring through when you only know the caller names but not their numbers.
Page 116 Smart call blocker Call block settings Review star name list: 1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use. - OR - /SELECT to enter the main menu when the handset is not in use. Press MENU Then, press...
Page 117 Smart call blocker Call block settings /DELETE on the handset or DELETE on the telephone Press and hold MUTE base to erase all characters. Press TONE to change the next letter to upper or lower case. /SELECT to save the entry. You hear a confirmation tone. 4.
Page 118: Screening Announcements
Smart call blocker Call block settings Screening announcements If you have set profile to screen all unknown home calls (Screen unknown) or screen robocalls (Screen robot), the callers of the following incoming call categories will hear a screening announcement. Home calls that are “out of area“ or with numbers set to “Private“. Home calls with numbers that are not on your directory, allow list, or block list, or with absent caller ID number.
Page 119 Smart call blocker Call block settings Play your current announcement of screening with caller name: 1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use. - OR - /SELECT to enter the main menu when the handset is not in use.
Page 120 Smart call blocker Call block settings Reset all your screening announcements: 1. Press CALL BLOCK on the handset or telephone base to enter the call block menu when the telephone is not in use. - OR - /SELECT to enter the main menu when the handset is not in use. Press MENU to scroll to Smart call blk.
Page 121: Voice Guide To Set Smart Call
Smart call blocker Call block settings Voice guide to set Smart call blocker This feature is an easy and alternative way for you to do the basic setup of Smart call blocker. You can follow the voice guide to set your telephone system to allow or to screen all incoming home calls, or to screen home calls that do not display a phone number.
Page 122: Allowed Calls
Smart call blocker Allowed calls If Smart call blocker is on, the following types of incoming calls can get through to you and ring on your telephone system: Home calls with numbers saved in your allow list. Home calls with numbers saved in your directory, but not on your block list. Home calls with caller ID names saved in your star name list.
Page 123: Blocked Calls
Smart call blocker Blocked calls If Smart call blocker is on, incoming home or cell calls with Blocking call... numbers saved in your block list will not ring. The telephone plays the block announcement “Calls to this number are being screened by Smart call blocker. The number you are calling is not accepting your call.
Page 124: Screen Unknown Home Calls
Smart call blocker Screen unknown home calls If Smart call blocker is on, and you have set profile to screen Home screening... unknown home calls, the telephone plays a screening announcement to the caller when receiving the following incoming home calls. It asks the caller to respond before putting the call through to you.
Page 125 Smart call blocker Screen unknown home calls If Smart call blocker is on and you receive a call waiting home call: - Smart call blocker will not screen a call waiting home call without number while on a call. You can press HOME/ /SPEAKER to take the new call.
Page 126: Screened Call Options
Smart call blocker Screen unknown home calls Screened call options After the telephone screen a home call and starts ringing, the handset screen displays Screened call. Press HOME/ /SPEAKER to pick up the call. FLASH After you picked up the call, the telephone announces “Call from...” and the caller’s name, and then announces, “To answer the call, press 1.
Page 127: Screen Robocalls
Smart call blocker Screen robocalls If Smart call blocker is on, and you have set profile to screen robocalls, the telephone plays a screening announcement to the caller when receiving the following incoming home calls. It asks the caller to press the pound key (#) before putting the call through to you.
Page 128: Option While On A Call
Smart call blocker Option while on a call When you are on a home or cell call and speaking to the caller, and you do not want to continue the call, you can press CALL BLOCK to end the call. The telephone plays the block announcement “The number you are calling is not accepting your call.
Page 129: Answering System
Answering system Answering system settings Use the answering system menu of a handset to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, remote access code or message recording time.
Page 130 Answering system Answering system settings To reset your outgoing announcement: Using the handset: MENU/ 1. Press in idle mode. SELECT 2. Press to scroll to Answering sys, then press /SELECT MENU /SELECT again to select Announcement. 3. Press MENU 4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2.
Page 131: Answer On/Off
Answering system Answering system settings Answer on/off If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers can leave messages with that voicemail service. To turn the answering system on or off: Using a handset: Answer on/off...
Page 132: Voice Guide To Set Up Answering System
Answering system Answering system settings Voice guide to set up answering system This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.
Page 133: Call Screening
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base when they are being recorded. If you turn call screening on, you hear the incoming message. To turn on or off the call screening feature: Using a cordless handset or telephone base: Call screening MENU/...
Page 134: Number Of Rings
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five, or six rings. You can also select toll saver, which is explained below. By default, the answering system answers an incoming call after three rings. To set the number of rings: Using a cordless handset or telephone base: # of rings...
Page 135: Remote Access Code
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. To change the remote access code: Using a cordless handset or telephone base: Remote code 1.
Page 136: Message Recording Time
Answering system Answering system settings 4. Press to highlight Msg alert tone, then press Msg alert tone /SELECT MENU to choose On or Off, then press 5. Press /SELECT. MENU Notes: To temporarily turn off the message alert tone, see page 134. The message alert tone beeps only if all the following conditions are met.
Page 137: About The Answering System
Answering system About the answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those recorded on its built-in digital answering system and those recorded in your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.
Page 138: Message Capacity
Answering system About the answering system Message capacity The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length. The total storage capacity for the announcement, messages and memos is approximately 22 minutes. The actual recording time depends on individual message characteristics.
Page 139: Call Screening
Answering system About the answering system Call screening To screen calls at the telephone base: If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.
Page 140: Call Intercept
Answering system About the answering system Call intercept When a caller is leaving a message on your answering system, you can stop HOME/ /SPEAKER on recording and talk to the caller by pressing FLASH the handset. Temporarily turn off the message alert tone If the message alert tone is turned on, the telephone base beeps every ten seconds when there are new messages.
Page 141: Message Playback
Answering system Message playback You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. After the last message, you hear, “End of messages.”...
Page 142: Options During Playback
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, pause or delete the message. When messages are playing on the telephone base: Press VOL or VOL to adjust the message playback volume. /SKIP to skip to the next message.
Page 143: Delete All Old Messages
Answering system Message playback Delete all old messages Using the telephone base: 1. Press X/DELETE in idle mode. The telephone announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. All previously reviewed messages are erased and the telephone announces, “All old messages deleted.”...
Page 144: Record And Play Memos
Answering system Record and play memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them the same way as incoming messages.
Page 145: Remote Access
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2. Once the system plays your announcement, enter the two-digit remote access code (19 is the default code, see page 129 to change it).
Page 146 Answering system Remote access Cut and carry the remote access wallet card at the back of this user’s manual for quick reference. Notes: If you do not enter a valid remote access code, the system answers the call automatically. Once the messages have played, the telephone announces the help menu options. If you do not press any key with 20 seconds, the remote access call ends automatically.
Page 147: Appendix
Appendix Add and register handsets/headsets Your telephone can support up to five DECT 6.0 cordless handsets (AT&T model BL103-0K, sold separately) and cordless headsets (sold separately). Visit https://telephones.att.com/accessories for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use.
Page 148 Appendix Add and register handsets/headsets If registration fails, the system will automatically try to register again. If registration fails after the third try, Registration failed appears on the handset screen. The handset shows To register HS... and ...see manual, and the telephone base returns to idle mode.
Page 149: Deregister Handsets
Appendix Deregister handsets You may need to deregister your handsets if: You have five registered handsets and need to replace a handset. -OR- You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time.
Page 150: Screen Icons, Indicator Lights And Alert Tones
Appendix Screen icons, indicator lights and alert tones Screen icons The battery icon flashes when the battery is low and needs charging. (flashing) The battery icon animates when the HANDSET 1 battery is charging. (animated display) The battery icon becomes solid when the ANS ON battery is fully charged.
Page 151: Telephone Base Indicator
Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights CELL 1/CELL 2/HEADSET light On when the telephone base is paired and connected with a Bluetooth device. Flash alternately while pairing a Bluetooth device. Handset alert tones 1 short beep A key is pressed.
Page 152: Screen Messages
Appendix Screen messages Blocked call An incoming call is blocked. Calling HS X (For models with two or The handset is calling another handset (for intercom calls). more handsets only) Ended You have just ended a call. Home screening... The telephone is screening an incoming home call. HS X is calling (For models with two or Another handset is calling.
Page 153 Appendix Screen messages The battery is very low. The handset should be placed in the Put in charger telephone base or charger. Quiet mode off The quiet mode is turned off. Quiet mode on The quiet mode is turned on. Rec mem low The answering system has less than 3 minutes to record.
Page 154: Troubleshooting
Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. For customer service, or to purchase accessories or replacement parts, visit our https://telephones.att.com 1 (866) 288-4268 website at , or call I cannot pair my cell phone to the telephone base. Make sure you have cellular coverage.
Page 155 Appendix Troubleshooting I cannot connect my cell phone with the telephone base. Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information. Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.
Page 156 Appendix Troubleshooting My phone doesn’t work at all. Make sure the power cord is securely plugged in. Make sure that the battery connector is securely plugged into the handset. Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack.
Page 157 Appendix Troubleshooting Once you have activated the remote voice control feature, you are using your cell phone’s voice app to operate your cell phone. If the voice commands do not work, please check the cell phone user’s manual and the voice app’s help topics to find out what commands you can use and any limitations of the voice app.
Page 158 Appendix Troubleshooting I cannot press any dialing keys (0-9, TONE , QUIET #) when I am on a cell call using the remote voice control feature. When you press the dialing keys on the handset or telephone base during a cell call using the remote voice control feature, the telephone system may have no response and the call may be ended.
Page 159 Appendix Troubleshooting My handset isn’t performing normally. Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different working electrical outlet not controlled by a wall switch. Move the handset closer to the telephone base. You might have moved out of range.
Page 160 Appendix Troubleshooting Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location.
Page 161 Appendix Troubleshooting System screens all my incoming home calls. You may have selected the Screen unknown or Screen robot profile setting for Smart call blocker (see page 95). The telephone asks callers to announce their names or press the pound key (#). We recommend that you add the phone numbers of your family members and friends, and desired businesses to your Directory (see page 77) or Allow list (see page 105), or add their names to the Star name list (see page 109).
Page 162 Appendix Troubleshooting Forwarding all unknown calls to the answering system. If you want to forward all unknown calls without numbers and calls with numbers or names that are not in your directory, allow list or star name list to the answering system, select the UnknownToAns.S profile setting. See Set profile on page 100.
Page 163 Appendix Troubleshooting The answering system does not record messages. Make sure the answering system is on. Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted.
Page 164: Maintenance
Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Page 165: Fcc Part 68 And Acta
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Page 166 Appendix FCC Part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Page 167: Fcc Part 15
Appendix FCC Part 15 NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Page 168: Limited Warranty
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at https://telephones.att.com 1 (866) 288-4268 or call 1. What does this limited warranty cover? The manufacturer of this AT&T branded product warrants to the holder of a valid proof of purchase (“CONSUMER”...
Page 169 Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit https://telephones.att.com 1 (866) 288-4268 or call NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Page 170: Technical Specifications
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels Telephone base voltage 96 — 129 Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @600mA (DC adapter output) Handset voltage 2.4 VDC, AAA x 2, Ni-MH Charger voltage 6VDC @400mA (AC adapter output) Operating times* Talk time (handset): up to 10 hours...
Page 171: Index
Index Index review entries 88 Caller ID manager 22 Active devices 26 Call intercept 134 Add a Bluetooth headset 26 Call screening 127, 133 Add a cell phone 24 Calls without numbers 96 Add a handset 141 Call transfer 67, 68 Alerts manager 22 Cell call 54 Alert tones 145...
Page 172 Index Index End a home call 53 Expand your telephone system Operating range 164 141–142 Outgoing announcement 123–124 Find handset 62 Paging 62 Flash (switch hook flash) 56 Phonebook (directory) 77 Predial a cell call 54 Predial a home call 53 Handset lights 144 Pulse dialing 40 Handset locator 62...
Page 173 Index Index Skip messages 136 Troubleshooting 148–157 Smart call blocker 95–122 Turn on or off the answering system allowed calls 116 allow list 105–108 Allow unknown 100 Uncategorized calls 96 blocked calls 117 Unwelcome calls 96 block list 101–104 Use a Bluetooth headset 53 Block unknown 100 call categories 96 call handling 97–98...
Page 174 Remote access wallet card The wallet card lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your 2-digit remote access code (preset to 19). Action Remote command Play all messages......
Page 175 https://telephones.att.com The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Advanced American Telephones and its parent, VTech Holdings Limited, is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. ©...

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