Solving Problems; Problems With Novascale/Ft Server Series - NEC Bull NovaScale R620 User Manual

SOLVING PROBLEMS

When the server fails to operate as expected, see the following to find out your problem and follow the given instruction
before asking for repair.
If the server still fails to operate successfully after solving your problem, take a note on the on-screen message and
contact your sales agent.

Problems with NovaScale/ft Server series

Fail to power on the server:

Is the server properly supplied with power?
 Check if the power cord is connected to a power outlet (or UPS) that meets the power specifications
for the server.
 Check if the two pieces of the provided power cord are connected to the main unit properly.
 Make sure to use the power cord provided with the server. Check the power cord for broken shield or
bent plugs.
 Make sure the power breaker for the connected power outlet is on.
 If the power cord is plugged to a UPS, make sure the UPS is powered and it supplies power. See the
manual that comes with the UPS for details.
Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the
server.
<Menu to check: [Server] - [AC-LINK] - [Power On]>
 Make sure the POWER switch on the power unit is on.

Did you press the POWER switch?
 Press the POWER switch on the front of the NovaScale/ft Server series to turn on the power (the
POWER LED lights).

Did you install the CPU/IO module properly?
 Check if the CPU/IO module is properly installed in the server. Secure the CPU/IO module with screw
located on the module removable handle. The server cannot be powered on unless it is screwed
completely.
The screen turns blue during OS boot:
 Wait for the period of time you set at BIOS [Boot Monitoring]; after the boot module is automatically
swapped, the server will be rebooted and the OS will start up.
Fail to power off the server:

Is the POWER switch enabled?
 Restart the server and start the BIOS setup utility.
<Menu to check: [Security]  [Switch Inhibit]  [Enabled]>
POST fails to complete:

Is the DIMM installed?
 At least one DIMM is required for operation.

Is the memory size large?
NovaScale R620 User Guide
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