Page 1 WF-M5899 User's Guide...
Page 3: Table Of Contents
Turning Off the Operation Time Out Setting .................. 44 Checking for Software Updates......................45 Using Power Saving Settings ......................45 Changing the Sleep Timer Settings ....................46 Changing the Power Off Timer Settings ..................46 Epson Connect Solutions for Smartphones, Tablets, and More ............47...
Page 4 Using the Epson Smart Panel Mobile App..................51 Using AirPrint ............................ 51 Setting Up Printing on a Chromebook ....................52 Android Printing Using the Epson Print Enabler ................52 Using the Mopria Print Service ......................53 Voice-activated Printing ........................54 Wi-Fi or Wired Networking........................
Page 5 Copying Documents or Photos......................102 Copying Options..........................103 Printing from a Computer ........................106 Printing with the Standard Epson Printer Software - Windows ............106 Selecting Basic Print Settings - Windows ..................107 Paper Source Options - Windows ................... 109 Print Quality Options - Windows .....................
Page 6 Changing the Language of the Printer Software Screens ............128 Changing Automatic Update Options ..................129 Printing with the Built-in Epson Driver - Windows 10 S..............130 Selecting Print Settings - Windows 10 S..................130 Printing with the Epson Standard Printer Software - Mac ..............134 Selecting Basic Print Settings - Mac ...................
Page 7 Additional Scanning Settings - Main Settings Tab ............... 182 Additional Scanning Settings - Advanced Settings Tab ............... 183 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........184 Image Format Options......................... 185 Scan Resolution Guidelines ......................186 Scanning with Document Capture Pro or Document Capture ............
Page 8 Scanning with Job Scan in Document Capture Pro - Windows............ 188 Adding and Assigning Scan Jobs with Document Capture Pro - Windows ......190 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ........193 Scanning Multi-Page Originals as Separate Files - Windows ............196 Scanning with Document Capture - Mac ..................
Page 9 Check Ink and Maintenance Box Status................... 256 Checking Ink Status on the LCD Screen..................257 Checking Ink and Maintenance Box Status - Windows..............257 Checking Ink and Maintenance Box Status - Mac ............... 259 Purchase Epson Ink Packs and Maintenance Boxes ............... 260...
Page 10 Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ..........261 Removing and Installing the Ink Pack....................261 Replacing the Maintenance Box....................... 262 Replacing the Paper Feed Rollers ....................263 Resetting the Roller Counter on the LCD Screen ................263 Adjusting Print Quality..........................
Page 11 Email Server Settings ......................297 Sending Email Notifications......................297 Adjusting Power Saving Settings....................298 Importing and Exporting Product Settings ................... 299 Exporting Settings Using Web Config ..................299 Importing Settings Using Web Config ..................299 Updating Firmware Using Web Config ..................300 Synchronizing the Date and Time with a Time Server ..............
Page 12 Importing a CA Certificate ....................... 330 Deleting a CA Certificate......................331 Setting Up Universal Print (Microsoft) ....................331 Using Epson Device Admin Configuration Software................. 331 Solving Problems ............................ 333 Viewing the Help Screen ........................333 Product Status Messages ........................ 334 Job Status Error Codes ........................
Page 13 USB 3.0 Connection is Unstable When Using a USB 2.0 Cable..........349 Product Does Not Appear in Mac Printer Window ............... 349 Cannot Print Over a Network....................... 349 Cannot Scan Over a Network ...................... 351 Solving Network Security Problems ....................352 Cannot Create the Secure IPP Printing Port................
Page 14 Grainy Printout..........................373 Solving Scanning Problems ......................374 Scanning Software Does Not Operate Correctly ................. 374 Cannot Start Epson Scan 2 ......................374 Solving Scanned Image Quality Problems ..................375 Image Consists of a Few Dots Only..................... 375 Line of Dots Appears in All Scanned Images................376 Straight Lines in an Image Appear Crooked ................
Page 15 Binding Arbitration and Class Waiver ....................410 Trademarks ............................413 Copyright Notice..........................414 libTIFF Software Acknowledgment....................414 A Note Concerning Responsible Use of Copyrighted Materials........... 415 Default Delay Times for Power Management for Epson Products ..........415 Copyright Attribution ........................415...
Page 17: Wf-M5899 User's Guide
WF-M5899 User's Guide Welcome to the WF-M5899 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country.
Page 18: Product Basics
See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections.
Page 19: Optional Accessories And Replacement Parts
(Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. U.S. and Canada Option or part Part number...
Page 20 2. Remove the paper cassette unit from its packaging and remove any protective materials. 3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper cassette unit, and two people to lift the printer. 4.
Page 21 6. If you are installing more than one optional paper cassette unit, stack them on top of each other and secure them with the included screws.
Page 22 7. Repeat this step for all paper cassette units.
Page 23 8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown:...
Page 24 9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit.
Page 25: Enabling The Optional Paper Cassettes - Windows
11. Place the correct sticker on each cassette unit to indicate the cassette number. 12. Connect the power cord and other connection cables, then plug in the product. 13. Turn on the product. 14. Press the Paper Setting button and make sure the installed cassette units are displayed on the screen.
Page 26 Note: If you are using the PCL driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units. Note: Log on to your computer as an administrator. 1. Do one of the following: • Windows 11: Click , search for Settings and select it.
Page 27: Enabling The Optional Paper Cassettes - Postscript Printer Software - Windows
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows...
Page 28 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and select Manage >...
Page 29: Enabling The Optional Paper Cassettes - Mac
You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Enabling the Optional Paper Cassettes - Mac You need to enable the optional paper cassette units before you can use them with the printer software.
Page 30: Enabling The Optional Paper Cassettes - Postscript Printer Software - Mac
1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4.
Page 31: Product Parts Locations
3. Select Driver or Options. You see a screen like this: 4. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 5. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Product Parts Locations See these sections to identify the parts on your product.
Page 32: Product Parts - Front
Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. Automatic Document Feeder (ADF) cover (F) ADF edge guides ADF input tray ADF output tray Control panel...
Page 33 Optional paper cassette 3 (C3) Optional paper cassette 4 (C4) External interface USB port Paper tray cover Edge guides Paper support Paper tray (B) Output tray...
Page 34: Product Parts - Inside
Edge guides Paper cassette Parent topic: Product Parts Locations Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. Document cover...
Page 35 Scanner glass Scanner unit (J) Print head Ink tray Ink cover (A)
Page 36: Product Parts - Back
Cover lock Parent topic: Product Parts Locations Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. LAN port USB port Service USB port (do not remove sticker) LINE port...
Page 37: Using The Control Panel
Rear cover (E) Maintenance box cover (H) Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Entering Characters on the LCD Screen Using Presets...
Page 38: Status Icon Information
power button and light The LCD screen log out button Interrupt button Reset button Contacts button The C clear button The numeric keypad Job/Status button, the Error light, and the Data light Paper Setting button stop button help button back button home button Received Fax light Status Icon Information...
Page 39 Icons Description Displays the sound setting screen. You can set the Mute and Quiet Mode settings, When Quiet Mode is enabled, noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings. Displays the Fax Data Information screen.
Page 40: Job/Status Screen
Job/Status Screen You can press the Job/Status button to view the status of your product or print jobs. Select to view active jobs or the job history Select a job filter Displays a list of ongoing jobs or the job history Displays any errors;...
Page 41: Selecting Your Country Or Region
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. 3.
Page 42: Entering Characters On The Lcd Screen
Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select •...
Page 43: Changing Lcd Screen Language
1. Press the home button, if necessary. 2. Select Presets. 3. Select Add New. Enter the administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. 5.
Page 44: Adjusting The Screen Brightness
2. Select Settings > General Settings > Basic Settings > Sounds. 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds. Note: You can also select the icon on the home screen to adjust sounds.
Page 45: Checking For Software Updates
Parent topic: Using the Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product.
Page 46: Changing The Sleep Timer Settings
Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 47: Epson Connect Solutions For Smartphones, Tablets, And More
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services...
Page 48 4. Select Web Service Settings. 5. Select Epson Connect Services. You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More...
Page 49: Using Epson Email Print
Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
Page 50: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 51: Using The Epson Smart Panel Mobile App
Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status. Note: App features may vary depending on your Epson product.
Page 52: Setting Up Printing On A Chromebook
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 53: Using The Mopria Print Service
4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 54: Voice-Activated Printing
1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.
Page 55: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...
Page 56: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 57: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 58 Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right arrows. • To change the case of letters, select •...
Page 59: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device Note: The product normally uses W52 (36ch) as the channel when connecting to Wi-Fi Direct (Simple AP).
Page 60: Modifying The Wi-Fi Direct Network Name Or Password
4. Select Start Setup. 5. Do one of the following: • If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen.
Page 61 Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 1. Press the home button, if necessary. 2. Select the icon. 3. Select Wi-Fi Direct. 4. Select Start Setup. 5.
Page 62: Wi-Fi Protected Setup (Wps)
Parent topic: Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point.
Page 63: Printing A Network Status Sheet
3. Select Router. 4. Select Change Settings, if necessary. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print.
Page 64: Network Connection Report Codes And Messages
Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections.
Page 65 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 66 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 67 Error code and message Solution If your product's Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Incorrect IP address is assigned to the Manual, the IP address may be out of range or on a printer.
Page 68 Error code and message Solution E-11 If you set your product's TCP/IP Setup setting to Manual, check that the default gateway address listed on the Setup is incomplete. Confirm default network connection report is correct. Also turn on the gateway setup. Connection using the device that is set as the default gateway.
Page 69 Error code and message Solution E-13 Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your Confirm the following: router, access point, and/or hub is not set manually; this -Entered security key/password is correct may cause your product's network settings to differ from the manually set up devices.
Page 70: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 71: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 72 2. Press the icon. You see a screen like this: 3. Select Router > Change Settings > Others > Disable Wi-Fi > Start Setup. A message appears after Wi-Fi is disabled. Parent topic: Changing or Updating Network Connections...
Page 73: Enabling Pcl Or Postscript Printing
Enabling PCL or PostScript Printing Before enabling PCL or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet. To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), latin.epson.com/support...
Page 74 3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this:...
Page 75: Installing The Postscript (Ps3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Page 76: Selecting Pdl (Page Description Language) Settings
(Latin America) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password.
Page 77 Option Available Description settings Paper Size Various sizes Sets the default paper size for PCL or PostScript printing Paper Type Various paper Sets the default paper type for PCL or PostScript types printing Orientation Portrait Sets the default orientation for PCL or PostScript printing Landscape Quality...
Page 78 Option Available Description settings Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings) Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and proportional (availability depends on font source and number settings) Symbol Set...
Page 79: Selecting Printer Language And Interface Settings
Option Available Description settings Binary On/Off Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. PDF Page Size Various sizes Selects the paper size when printing a PDF file.
Page 80: Printing A Pcl Or Ps3 (Postscript) Status Sheet
Option Available Description settings USB I/F Timeout Setting 0 to 300 seconds Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. Printing Language menu Option Available Description...
Page 81: Loading Paper
Loading Paper in the Paper Cassettes and Rear Paper Tray Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Loading Paper in the Paper Cassettes and Rear Paper Tray You can load paper up to Legal (8.5 ×...
Page 82 • Load sheets of paper with their glossy or printable side visible. • Load up to 10 envelopes, short edge first with the flap facing down and to the left • Load long paper by allowing the paper to roll over as shown. Select the user-defined setting as the paper size setting.
Page 83 Caution: Do not load the following papers; they may cause paper jams, smears on the printout, or damage to the printer. • Papers that are wavy or damp • Papers that have not dried after printing on one side • Papers that are wadded or curled •...
Page 84: Paper Loading Capacity
8.5 × 14 inches [100 × 148 mm to 216 × 356 mm]) 216 × 356 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4): Letter (8.5 × 11 inches [216 × 279 mm])
Page 85 250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4): Paper Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper Epson High Quality Ink Jet 80 sheets Paper Letter (8.5 × 11 inches [216 × 279 mm]) Epson Presentation Paper A4 (8.3 ×...
Page 86 Paper type Paper cassette loading capacity Card Stock 1 (25 to 42 lb [91 90 sheets (cassette 1) 250 sheets (cassettes 2 to 4): to 160 g/m A6 (4.1 × 5.8 inches A6 (4.1 × 5.8 inches [105 × 148 mm]) [105 ×...
Page 87 [64 × 125 mm to 216 × 6000 mm]) Epson Bright White Pro Paper 50 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper 70 sheets Epson Presentation Paper Matte Epson Ultra Premium Photo Paper 20 sheets...
Page 88 Paper type Rear paper tray loading capacity Card Stock 1 (25 to 42 lb [91 to 160 30 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) Card Stock 2 (43 to 68 lb [161 to 256 A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 ×...
Page 89: Double-Sided Printing Capacity
8.5 × 11.7 inches [148 × 210 mm to 8.5 × 11.7 inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Epson Bright White Pro 200 sheets (cassette 1) 400 sheets (cassettes 2 to 4) Paper...
Page 90 Paper type Auto duplex (paper cassettes) Card Stock 1 (25 to 42 lb [91 90 sheets (cassette 1): 250 sheets (cassettes 2 to 4): to 160 g/m A5 (5.8 × 8.2 inches A5 (5.8 × 8.2 inches [148 × 210 mm]) [148 ×...
Page 91: Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Page 92 [216 × 279 mm]) Epson Multipurpose Plus Paper Letter (8.5 × 11 inches S450217-4 [216 × 279 mm]) Epson High Quality Ink Jet Paper Letter (8.5 × 11 inches S041111 [216 × 279 mm]) Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 [216 ×...
Page 93: Paper Or Media Type Settings - Printing Software
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Thick paper up to 43 to 68 lb (161 to 256 g/m...
Page 94: Selecting The Paper Settings For Each Source - Control Panel
For this paper Select this paper Type or Media Type setting Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss Epson Premium Presentation Paper Matte...
Page 95: Selecting Default Paper Settings - Administrator
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Thick paper up to 43 to 68 lb (161 to 256 g/m...
Page 96: Selecting The Default Printer Settings
Parent topic: Loading Paper Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1.
Page 97: Selecting The Universal Print Settings
Paper Source Available settings Description Settings option Auto Select Available paper Select On for a paper source to allow the printer to Settings sources automatically print on paper from that source if it matches your paper settings Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not Paper Type Notice...
Page 98 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.
Page 99: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder...
Page 100: Placing Originals On The Scanner Glass
Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. Note: Do not load originals above the line under the triangle symbol on the ADF edge guide. Do not load originals while scanning.
Page 101 Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they may stick to the glass surface. Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing...
Page 102: Copying
Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
Page 103: Copying Options
Related references Copying Options Related tasks Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass Loading Paper in the Paper Cassettes and Rear Paper Tray Using Presets Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings.
Page 104 Copying option Available settings Description Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text & Image Photo Text & Image(Best) Barcode 2-Sided 1>1-Sided Select to make 2-sided copies. When you select 2>2 Sided, 1>2-Sided, or 2>1-Sided, you can scroll down to select the 2>2-Sided orientation and binding edge for your originals or copies.
Page 105 Copying option Available settings Description Finishing Group (Same Select to print multiple copies of a multi-page document in Pages) unordered groups Collate (Page Select to print multiple copies of a multi-page document in Order) ordered sets Orientation Readable Direction Specifies the orientation of your originals (Original) Left Direction Image Quality...
Page 106: Printing From A Computer
You can print with the standard Epson printer software using any Windows printing program, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 107: Selecting Basic Print Settings - Windows
Printing Your Document - Windows Locking Printer Settings - Windows Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print.
Page 108 You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.
Page 109: Paper Source Options - Windows
Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Entering a User ID and Password for Printing Selecting Double-sided Printing Settings - Windows...
Page 110: Print Quality Options - Windows
Paper Cassette 4 Selects the paper in cassette 4 as the paper source. Paper Tray Selects the paper in the rear feed as the paper source. Parent topic: Selecting Basic Print Settings - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Page 111 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge.
Page 112 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing Capacity...
Page 113: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the 2-Sided Printing Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
Page 114: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 115: Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job.
Page 116: Image Options And Additional Settings - Windows
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.
Page 117: Header/Footer Settings - Windows
Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
Page 118: Selecting A Printing Preset - Windows
• Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 119 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 120: Selecting Extended Settings - Windows
4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.
Page 121: Extended Settings - Windows
Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues.
Page 122: Printing Your Document - Windows
Barcode mode Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper. Reduce Print Data Size Increases print data compression to improve print speed. Not recommended when printing fine patterns. Print a document with both single-sided and double-sided pages Prints an entire document that contains both single- and double-sided pages.
Page 123: Locking Printer Settings - Windows
2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: •...
Page 124: Locked Setting Options
5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings.
Page 125 Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern Watermark Various text...
Page 126: Entering A User Id And Password For Printing
Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1.
Page 127: Selecting Default Print Settings - Windows
6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 128: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens.
Page 129: Changing Automatic Update Options
4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.
Page 130: Printing With The Built-In Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.
Page 131 You see a window like this: 3. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 4. Click the Advanced button.
Page 132 You see a window like this: 5. Select the size of the paper you loaded as the Paper Size setting. 6. To print multiple copies, select or enter the number as the Copy Count setting. 7. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 8.
Page 133 9. Select the Layout tab. 10. Select the orientation of your document as the Orientation setting.
Page 134: Printing With The Epson Standard Printer Software - Mac
13. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections.
Page 135: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
Page 136 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 137 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 138: Paper Source Options - Mac
Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 139: Selecting Page Setup Settings - Mac
Note: If you are printing an envelope, select the icon. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 140: Selecting Print Layout Options - Mac
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.
Page 141: Double-Sided Printing Options And Adjustments - Mac
Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up...
Page 142: Selecting Printing Preferences - Mac
Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Page 143: Printing Preferences - Mac
4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.
Page 144: Checking Print Status - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
Page 145: Setting Up Printing On A Chromebook
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.
Page 146: Printing With The Pcl Printer Software - Windows
Printing with the PCL Printer Software - Windows You can print with the PCL printer software using any Windows printing program, as described in these sections. Synchronizing Printer Settings - PCL Driver - Windows Selecting Basic Print Settings - PCL Driver - Windows Selecting Default Print Settings - PCL Driver - Windows Locking Printer Settings - PCL Driver - Windows Parent topic:...
Page 147: Selecting Basic Print Settings - Pcl Driver - Windows
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the PCL Printer Software - Windows Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo you want to print.
Page 148 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select the PCL option of your product as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings.
Page 149: Selecting Default Print Settings - Pcl Driver - Windows
5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 7.
Page 150: Locking Printer Settings - Pcl Driver - Windows
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, and select Printing preferences. You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3.
Page 151 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) >...
Page 152: Pcl Driver Locked Setting Options
4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: Printing with the PCL Printer Software - Windows PCL Driver Locked Setting Options...
Page 153: Printing With The Postscript (Ps3) Printer Software - Windows
Parent topic: Locking Printer Settings - PCL Driver - Windows Printing with the PostScript (PS3) Printer Software - Windows You can print with the PostScript (PS3) printer software using any Windows printing program, as described in these sections. Selecting Basic Print Settings - PostScript Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows Parent topic: Printing from a Computer...
Page 154 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Click the Layout tab. You see this window: 7. Select the orientation of your document. 8.
Page 155: Selecting Default Print Settings - Postscript Printer Software - Windows
Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 156: Selecting Basic Print Settings - Postscript Printer Software - Mac
Parent topic: Printing from a Computer Selecting Basic Print Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: •...
Page 157 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 158 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Paper Feed from the pop-up menu. You see these settings: 9. Select All Pages From or First Page From and select the paper source you want to print from.
Page 159 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the MediaType setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, select Fine. •...
Page 160: Cancelling Printing Using A Product Button
• Select Color Matching to fine-tune the colors in your printout. For monochrome printers, this adjusts the tone and brightness of your printout. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Cancelling Printing Using a Product Button If you need to cancel printing, press the cancel button.
Page 161: Scanning
Starting a Scan Using the Product Control Panel Setting Up and Scanning to a Network Folder or FTP Server Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 162: Scanning To Email
• Memory Device saves your scanned file on a USB device and lets you select the file format, quality, and other settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only).
Page 163: Scanning To A Connected Computer
3. Select Scan. 4. Select Email. 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. • Select Keyboard to use the on-screen keyboard to enter the email address for the recipient(s) and select OK.
Page 164: Scanning To A Memory Device
You can save the scanned file as a PDF file. You can also set up custom scan settings using Document Capture Pro (Windows) or Document Capture (Mac) and automatically scan using those settings on your product control panel. 1. Place your original on the product for scanning. Note: To scan a multi-page document, place all of the pages in the ADF.
Page 165: Scanning To The Cloud
You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.
Page 166: Setting Up A Wsd Port (Windows 7/Windows Vista)
7. Select Presets to save your scan settings. Note: Presets can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 8. Select Upload. Your product scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Setting Up a WSD Port (Windows 7/Windows Vista)
Page 167: Control Panel Scanning Options
10. Make sure that an icon appears for your product's name on the network. When you use WSD, select your product name to scan over the network. Parent topic: Starting a Scan Using the Product Control Panel Control Panel Scanning Options Select the options you want to use for scanning.
Page 168: Setting Up And Scanning To A Network Folder Or Ftp Server
Scan Settings Available options Description Original Type Text Specify the type of original you are scanning Text & Image Photo Orientation (Original) Readable Direction Select the orientation direction for how you placed the originals Left Direction Density Varying levels Adjust the lightness or darkness of scanned images.
Page 169: Creating A Shared Network Folder
Creating a Shared Network Folder You can create a shared network folder on your computer or an FTP site and register its location to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder.
Page 170: Registering Contacts For Network Folder Or Ftp Scanning - Web Config
3. Start File Explorer or Windows Explorer. 4. Create a folder on the Windows desktop with a folder name of 12 characters or less; otherwise, your product may not be able to access the folder. Note: You need to be logged into Windows as an administrator to access the desktop folder and the document folder under each User folder.
Page 171: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
2. Type your product's IP address into the address bar and press Enter. 3. Click Continue to this website (not recommended). 4. Click the Scan/Copy tab. 5. Click Contacts. 6. Select an empty number you want to use for the contact you are adding and click Edit. 7.
Page 172 Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance. You can create up to 200 contacts and contact groups combined (including fax contacts). 1. Press the home button, if necessary. 2.
Page 173: Scanning To A Network Folder Or Ftp Server
Note: If you need to edit or delete scanning contacts, the procedures are the same as for fax contacts. Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder using your product's control panel.
Page 174: Starting A Scan Using The Epson Scan 2 Icon
Placing Originals on the Product Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the...
Page 175 Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 11: Click , then search for Epson Scan 2 and select it. • Windows 10: Click and select EPSON > Epson Scan 2.
Page 176 You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Starting a Scan from a Scanning Program Entering a User ID and Password for Scanning...
Page 177: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 178 You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Entering a User ID and Password for Scanning Related topics Placing Originals on the Product...
Page 179: Starting A Scan From A Smartphone Or Tablet
Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 180 You see this window: 2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF.
Page 181 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary.
Page 182: Additional Scanning Settings - Main Settings Tab
Placing Originals on the Product Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 183: Additional Scanning Settings - Advanced Settings Tab
Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Remove Background Removes the background of the originals.
Page 184: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 185: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 186: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 187: Scanning With Simple Scan In Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 188: Scanning With Job Scan In Document Capture Pro - Windows
You see a window like this: 4. Select the size of your original from the Document Size menu. 5. If you want to change specific settings for the scan, click the Scan Settings button. Change any of the settings as necessary and click OK. For additional settings, click the Detailed Settings button on the Scan Settings screen.
Page 189 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 190: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 191 You see a window like this: 3. Click the Job Settings button. You see a window like this: 4. To add a scan job, click the New Job icon.
Page 192 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the index setting and choose output options for an index file •...
Page 193: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products). Note: Settings may vary depending on the software version you are using. Click the Help icon in Document Capture Pro at any time for more information.
Page 194 You see a window like this: 4. Click Scan Settings > Detailed Settings.
Page 195 You see an Epson Scan 2 window like this:...
Page 196: Scanning Multi-Page Originals As Separate Files - Windows
Your product scans the original and the image appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 197 • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro.
Page 198 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the selected option.
Page 199: Scanning With Document Capture - Mac
Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this:...
Page 200 Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
Page 201 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 202: Adding And Assigning Scan Jobs With Document Capture - Mac
11. Depending on the destination you chose, click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture - Mac You can add scan jobs that contain specific scan settings and use the jobs when you scan from your product control panel or Document Capture.
Page 203: Entering A User Id And Password For Scanning
If you enabled Access Control on your product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance.
Page 204: Faxing
This will erase all of your network settings and fax data. Note: When using the PCL or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software,visit epson.com/support...
Page 205 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 206 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: If your telephone has a fax function, disable the fax function before connecting it. If you are not able to completely disable the fax function on your telephone, you may not be able to use it as an external telephone.
Page 207: Setting Up Fax Features
3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings.
Page 208: Setting Up Basic Fax Features
Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing...
Page 209 You see a screen like this: 3. Select Proceed. 4. On the Fax Header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when you are done.
Page 210: Selecting The Line Type
7. On the Receive Mode Setting screen, do one of the following: • If you have connected an external telephone or answering machine to the product, select Yes and go to the next step. • If you did not connect an external telephone or answering machine, select No and go to step 9. (Receive Mode is automatically set to Auto;...
Page 211: Setting The Number Of Rings To Answer
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to Answer setting is correct.
Page 212: Selecting Advanced Fax Settings
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes.
Page 213: Basic Settings - Fax
You see a screen like this: 3. Select the group of settings you want to change. Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming and outgoing faxes.
Page 214 Setting Options Description Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data. Turns off Error Correction Mode (ECM); color faxes cannot be sent or received. Dial Tone Detection Automatically dials the number you enter for faxing when the product detects a dial tone.
Page 215: Send Settings - Fax
Cloud Destination List Various Allows user to register up to five addresses at a cloud service recognized by Epson Connect. Received faxes may be forwarded to the selected cloud service. To use this feature, the printer must be registered with Epson Connect.
Page 216: Receive Settings - Fax
Setting Options Description Quick memory send — Sends the outgoing fax as soon as the first page is finished scanning. Batch Send Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch. Up to five documents (200 pages total) can be sent at one time.
Page 217 Setting Options Description Unconditional Save to Inbox Saves received faxes in printer's inbox Save/Forward Save to Computer Converts received faxes to PDFs and saves them on a computer connected to the printer Save to Memory Converts received faxes to PDFs and saves them on Device an external memory device connected to the printer Forward...
Page 218 Setting Options Description Split Page Settings Delete Print Data Select how to split large incoming faxes across After Split multiple sheets when using the Auto Reduction option. Overlap When Split Acting Print On (Split to Pages) Select to split large incoming faxes across multiple sheets.
Page 219: Report Settings - Fax
Setting Options Description Quiet Mode Select On to reduce noise during printing (printing speed may be reduced). Parent topic: Selecting Advanced Fax Settings Report Settings - Fax Set the options you want for fax reports. Setting Options Description Forwarding Report Print on Error Prints a report after forwarding a received document only if an error occurs...
Page 220: Security Settings - Fax
Setting Options Description Attach Fax Image to Does not include an image on the Transmission Report Report On(Large Image) Prints a Transmission Report that includes the upper part of the first page of the sent document On(Small Image) Prints a Transmission Report that includes a reduced size of the entire first page of the sent document Fax Log Layout Combine Send and...
Page 221: Setting Up The Fax Utility - Windows
, then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
Page 222 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window.
Page 223: Setting Up Fax Features Using The Fax Utility - Mac
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
Page 224: Setting Up Contacts And Contact Groups
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 225: Creating A Contact
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 200 contacts and contact groups combined. 1.
Page 226: Editing Or Deleting A Contact
Parent topic: Setting Up Contacts and Contact Groups Editing or Deleting a Contact You can edit or delete any of the contacts on your list. 1. Press the home button, if necessary. 2. Select Fax. 3. Select Contacts. Enter the administrator password, if necessary. 4.
Page 227: Editing Or Deleting A Contact Group
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. Note: This field is automatically populated after you enter the group name. This field is optional. 9.
Page 228: Sending Faxes
Sending Faxes See these sections to send faxes using your product. Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - Mac Parent topic: Faxing Sending Faxes from the Product Control Panel See these sections to send faxes using the product's control panel.
Page 229 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same steps. You can also use the numeric keypad on the control panel to enter a fax number.
Page 230: Fax Sending Options
Note: Your product does not save sent color faxes to its memory. If the Save Failure Data option is enabled, faxes that failed to be sent are stored to the product's memory and you can resend them from the Job/Status menu. Parent topic: Sending Faxes from the Product Control Panel Related references...
Page 231 Setting Options Description Sharpness Varying levels Lets you adjust the sharpness level of outgoing faxes available ADF 2-Sided Select On to enable 2-sided faxing from the ADF. The Direct Send option and color faxing are disabled when you turn on this setting. Continuous Scan (ADF) Off Select On to have the product to ask if you want to scan another page after a document in the ADF has...
Page 232: Sending A Fax At A Specified Time
Setting Options Description Backup Saves a copy of the scanned fax to the selected email address or network folder/FTP location Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct.
Page 233: Sending A Fax On Demand
Related tasks Selecting the Date and Time Related topics Setting Up Contacts and Contact Groups Placing Originals on the Product Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent automatically when another fax machine requests it.
Page 234: Sending A Stored Fax
Sending a Stored Fax You can store up to 10 black-and-white scanned documents (200 pages total) and send them whenever necessary. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. Select Fax. 4.
Page 235: Sending Faxes Using The Fax Utility - Windows
1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. Dial the fax number from the connected telephone. Speak to the recipient if necessary. Note: If you are using a pre-paid calling card, enter the number and password required to use the card before entering the destination fax number.
Page 236 You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen.
Page 237 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.
Page 238: Sending Faxes Using The Fax Utility - Mac
7. Enter the recipient's name and fax number or select a recipient from the phone book, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
Page 239 1. Open the file you want to fax. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. Note: The print window may look different, depending on the Mac OS version and the application you are using.
Page 240 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 241: Receiving Faxes
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling...
Page 242: Receiving Faxes Automatically
Note: If you run out of paper during fax printing, load more paper and press the button indicated on your product's LCD screen to continue. Parent topic: Receiving Faxes Receiving Faxes Automatically To receive faxes automatically, make sure Receive Mode is set to Auto (the default setting for the product).
Page 243: Forwarding Received Faxes
Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address. Forwarded faxes are deleted from the product's memory.
Page 244: Checking Fax Status
5. Set Polling Receive to On. 6. Select Close. 7. Select Close. 8. Enter the fax number you expect to receive the fax from. 9. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel.
Page 245: Printing Fax Reports
4. Press the home button. 5. Select Fax Box. 6. Do one of the following: • Select Inbox/Confidential to view received documents. • Select Stored Documents to view saved documents that have not been sent when Store Fax Data is set to On. •...
Page 246 Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax transmissions. Stored Fax Documents Print a list of the fax jobs currently stored in the product's memory. Fax Settings List Print a list of the current fax communication settings.
Page 247: Using External Usb Devices With Your Product
Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
Page 248: Viewing And Printing From The Lcd Screen
1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed as a removable disk) and select Eject. •...
Page 249: Print Setting Options - Jpeg Mode
5. Select Proceed to Print. 6. To change the print settings, select Basic Settings and select the necessary settings. 7. To adjust the photos (adjustments modify only your printed copies, not the original files), select Advanced and make the necessary adjustments. 8.
Page 250: Printing Tiff And Pdf Files
Print settings Available options Description Fit Frame Automatically crops the photo to fit into the selected photo layout. Turns off automatic cropping. Quality Standard Provides good quality for most prints. Best Provides the highest quality for special prints. Date Various date formats Prints the date the photo was taken on the photo in the format you select.
Page 251: Print Setting Options - Tiff Mode
• To change the print settings, select Basic Settings or Advanced and select the necessary settings. 6. When you are ready to print, select the Print icon. Note: To cancel printing, select the cancel button or select Cancel on the LCD screen, then select Cancel again to confirm.
Page 252: Print Setting Options - Pdf Mode
Print settings Available options Description Quality Standard Provides good quality for most prints. Best Provides the highest quality for special prints. Print Order Last Page on Top Select the printing order for multi-page documents. First Page on Top Date Various date formats Prints the date the photo was taken on the photo in the format you select.
Page 253: Transferring Files On A Usb Device
Transferring Files on a USB Device You can transfer files to and from a USB device inserted into the USB port on the front of your product. Setting Up File Sharing for File Transfers from Your Computer Transferring Files from a USB Device to Your Computer Parent topic: Using External USB Devices with Your Product Setting Up File Sharing for File Transfers from Your Computer...
Page 254: Transferring Files From A Usb Device To Your Computer
4. Select File Sharing. 5. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring Files from a USB Device to Your Computer You can transfer files to and from a USB device inserted into the USB port on the front of your product and a computer connected to your product.
Page 255: Replacing The Ink Supply Unit (Ink Pack), Maintenance Box, And Cassette Rollers
The maintenance box stores ink that gets flushed from the system during print head cleaning. Note: Please dispose of your used Epson branded ink packs and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink packs and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
Page 256: Check Ink And Maintenance Box Status
Note: When using the PCL or PostScript (PS3) printer software with the product, you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...
Page 257: Checking Ink Status On The Lcd Screen
Checking Ink Status on the LCD Screen When your ink pack is low or expended, you see a message on the LCD screen. Follow the steps on the LCD screen to replace the ink pack. You can also check the status of the ink pack and maintenance box from the product control panel. 1.
Page 258 2. Replace or reinstall the maintenance box or ink pack as indicated on the screen. Note: If the ink pack installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 259: Checking Ink And Maintenance Box Status - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary:...
Page 260: Purchase Epson Ink Packs And Maintenance Boxes
Epson sales office. Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all.
Page 261: Ink Supply Unit (Ink Pack) And Maintenance Box Part Numbers
T12C120-AL Maintenance box part number: C9382 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing the Ink Pack If the ink pack is low or expended, a message appears on your product and on your computer screen.
Page 262: Replacing The Maintenance Box
• Do not replace the maintenance box during printing; otherwise, ink may leak. • Keep the maintenance box out of direct sunlight. Parent topic: Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers Related concepts Purchase Epson Ink Packs and Maintenance Boxes...
Page 263: Replacing The Paper Feed Rollers
Replacing the Paper Feed Rollers When the paper feed rollers in the paper cassettes need to be replaced, you see a message on the LCD screen. (These are also referred to as "pickup rollers".) There are different paper feed rollers for the internal paper cassette (Paper Cassette 1) and the optional paper cassettes available for the printer.
Page 264 Related tasks Cleaning the Paper Guide...
Page 265: Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 266: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1.
Page 267: Checking The Nozzles Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support.
Page 268 You see a window like this: 5. Click Print.
Page 269 If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 270: Print Head Cleaning
Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first.
Page 271: Cleaning The Print Head Using A Computer Utility
• If there are gaps or the pattern is faint, select X . If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
Page 272 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click • Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print &...
Page 273: Print Head Alignment
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 274: Aligning The Print Head Using The Product Control Panel
Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel Parent topic: Print Head Maintenance Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1.
Page 275 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Do one of the following: • If there are no gaps, select O . • If there are gaps or the pattern is faint, select X. 8.
Page 276: Cleaning The Paper Guide
Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1. If printouts are smeared or scuffed, load plain paper in the paper source that you want to clean in this size: Letter (8.5 ×...
Page 277 4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears.
Page 278: Checking The Number Of Sheets On The Lcd Screen
Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail. 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film.
Page 279 3. Select Print Sheet and follow the on-screen instructions to print a detailed sheet of the printer's usage history. Parent topic: Adjusting Print Quality...
Page 280: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and paper support when you are not using the product to protect it from dust.
Page 281: Cleaning The Automatic Document Feeder
Warning: Do not trap your fingers when opening or closing the document cover or you may be injured. 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it.
Page 282 2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. Do not use the ADF until the rollers have dried.
Page 283 3. Close the ADF cover and open the document cover. 4. Clean the areas indicated in the image:...
Page 284: Transporting Your Product
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Be careful not to scratch or damage the glass; this can affect scan quality. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it.
Page 285 Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, four or more people should lift and carry it using the hand positions shown: • Avoid tilting the product, positioning it vertically, or turning it upside down; otherwise ink may leak. •...
Page 286 5. Close the paper stopper on the output tray, if necessary, and push in the output tray. Lift and remove the output tray from the product. Store it separately. 6. Close the ink pack tray cover and lock it. 7. If the optional printer stand and paper cassettes are installed, uninstall and remove them before lifting the product.
Page 287 Related tasks Installing the Optional Paper Cassette Units...
Page 288: Administering Your Product
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.
Page 289: Changing The Administrator Password In Web Config
You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.
Page 290: Configuring Product Settings
4. Do one of the following: • If you have set an administrator password before, enter the current password, then enter and confirm the new password in the fields provided. • If you have not set an administrator password before, enter a new password and confirm it in the fields provided.
Page 291: Checking Status Information
Checking Status Information You can check information about the printer using the Web Config interface. Note: Depending on the features of your product, not all of the options below may be available. Some options are not available unless you are logged in to the Web Config interface. 1.
Page 292: Network Settings
• Wired LAN: Displays the current settings for the wired connection. Change the settings as necessary and then select Next to view the changes. Confirm the information and select OK to apply the changes. • Wi-Fi Direct: Displays the current settings for the Wi-Fi Direct network. Adjust the settings as necessary and select Next to view the changes.
Page 293 Setting Description Default Gateway Displays the default gateway address. If you are manually setting the default gateway, enter it in the format xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255). DNS Server Setting Selects the DNS server setting. If the Obtain IP Address setting is set to Manual, this setting is also set to Manual.
Page 294 Setting Description Proxy Server User Name Specifies the user name for the proxy server (0-255 ASCII characters [0x20-0x7E]) Proxy Server Password Specifies the password for the proxy server (0-255 ASCII characters [0x20-0x7E]) IPv6 Setting Enables the use of IPv6 addressing IPv6 Privacy Extension Enables the use of private IPv6 addresses IPv6 DHCP Server Setting...
Page 295 Setting Description IPv6 Primary DNS Server Specifies the address for the IPv6 primary DNS server. The address must conform to the following format: • xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx • xxxx is a hexadecimal number from 1 to 4 digits •...
Page 296: Setting Control Panel Options
Setting Description Frequency Range Selects the frequency range used by the Wi-Fi Direct network. IP Address Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection Related tasks Modifying the Wi-Fi Direct Network Name or Password Setting Control Panel Options...
Page 297: Email Server Settings
Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Email Server Settings You can configure these email server settings in Web Config. Setting Options/Description Authentication Method Select the authentication method that matches your email server Authenticated Account Enter the authenticated account name from 1 to 255 characters long in ASCII Authenticated Password...
Page 298: Adjusting Power Saving Settings
2. Select the Device Management tab, then select Email Notification. 3. Set the contents of the email subject line by selecting items from the drop-down menus. Note: You cannot select the same item in both menus. If the Location setting is longer than 32 bytes, it will be truncated in the Subject line.
Page 299: Importing And Exporting Product Settings
Related tasks Accessing the Web Config Utility Changing the Sleep Timer Settings Changing the Power Off Timer Settings Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config Importing Settings Using Web Config Parent topic:...
Page 300: Updating Firmware Using Web Config
1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select Export and Import Setting Value. 3. Select Import. 4. Click Browse and select the exported settings file. 5. If necessary, enter the decryption password. 6.
Page 301: Clearing The Internal Memory
2. Select the Device Management tab, then select the Date and Time > Time Server setting. 3. Set Use Time Server to Use. 4. Enter the time server address in Time Server Address. You can use the IPv4, IPv6, or FQDN format for the address.
Page 302: Powering Off Or Rebooting The Product Remotely
Related concepts Print Head Cleaning Related tasks Accessing the Web Config Utility Powering Off or Rebooting the Product Remotely You can power off or reboot the product using the Web Config interface. 1. Log in to the Web Config interface as an administrator. 2.
Page 303: Connecting An Authentication Device
Restricting Features Available for Users Disabling the External Interface Setting Up Password Encryption Working with Audit Logs Restricting PDL File Operations Enabling Program Verification on Start Up Parent topic: Administering Your Product Connecting an Authentication Device You can connect an authentication device such as an IC card reader using a USB cable, and check the functionality of the reader using the Web Config interface.
Page 304: Restricting Features Available For Users
2. Connect the card reader’s USB cable to the service port on the product. 3. Access Web Config and log in using the administrator name and password. 4. Select Device Management > Card Reader. 5. Set the card reader parameters as necessary. 6.
Page 305: User Feature Restriction
• The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK.
Page 306: Disabling The External Interface
9. Select the checkbox for each function you want the user to be able to perform, and deselect the checkbox for each function you want to restrict access to. 10. Click Apply. Note: When you edit a completed user account, you see a Delete option. Click it to delete a user, if necessary.
Page 307: Working With Audit Logs
2. Select the Product Security tab and select Password Encryption. 3. Select On and select OK. A message appears about restarting the product. Select OK. 4. Turn the product off and then on again to apply the password encryption setting. Note: The product may take longer than usual to turn on.
Page 308: Using Your Product On A Secure Network
Parent topic: Configuring Security Settings Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on the network using the Web Config software. Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network...
Page 309 Name Description SLP is used for push-scanning and network searching in EpsonNet Config Add WSD devices, or print and scan from the WSD port LLTD Displays the product on the Windows network map LLMNR Use name resolution without NetBIOS even if you cannot use Print from to the LPR port RAW(Port9100) Print from the RAW port (Port 9100)
Page 310 SLP Settings Setting Options/Description Enable SLP Enable the SLP function to use the Push Scan function and network searching in EpsonNet Config WSD Settings Setting Options/Description Enable WSD Enable adding devices using WSD, and printing and scanning from the WSD port Printing Timeout (sec) Enter the communication timeout value for WSD printing between 3 and 3,600 seconds...
Page 311 LPR Settings Setting Options/Description Allow LPR Port Printing Allow printing from the LPR port Printing Timeout (sec) Enter the timeout value for LPR printing between 0 and 3,600 seconds RAW (Port9100) Settings Setting Options/Description Allow RAW (Port9100) Printing Allow printing from the RAW port (Port 9100) Printing Timeout (sec) Enter the timeout value for RAW port (Port 9100) printing between 0 and 3,600 seconds...
Page 312 Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters Allow access from Epson tools Allow information to be written from Epson tools such as Epson Device Admin SNMPv3 Settings Setting Options/Description...
Page 313: Configuring Ssl/Tls Communication
Setting Options/Description User Name Enter 1 to 32 characters Authentication Settings Select an algorithm and set a password for authentication Encryption Settings Select an algorithm and set a password for encryption Context Name Enter 1 to 32 characters in Unicode (UTF-8) Parent topic: Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication...
Page 314: Configuring Ipsec/Ip Filtering
3. Select one of the following options: • CA-signed Certificate: Select Import if you have obtained a CA-signed certificate. Choose the file to import and click OK. • Self-signed Certificate: Select Update if you have not obtained a CA (Certificate Authority)- signed certificate and want the product to generate a self-signed certificate.
Page 315: Configuring The Group Ipsec/Ip Filtering Policies
3. Select Enable to enable IPsec/IP filtering. 4. Select the filtering options you want to use for the default policy. 5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring IPsec/IP Filtering Configuring the Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config.
Page 316 Setting Options/Description Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127 characters long Confirm Pre-Shared Key Confirm the pre-shared key you entered ID Type If you selected IKEv2 as the IKE Version setting, select the ID type from the list.
Page 317 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Printer) Select an IPv4 or IPv6 address that matches your network environment;...
Page 318 Setting Options/Description Remote Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220;...
Page 319 Setting Options/Description Security Protocol If you selected IPsec as the Access Control option, select one of these security protocols: ESP: to ensure the integrity of authentication and data, and encrypt data AH: to ensure the integrity of authentication and data; if data encryption is prohibited, you can use IPsec Algorithm Settings Select the encryption algorithm settings for the security...
Page 320 Service name Protocol type Local/Remote port Controls these operations number SNMP 161/Any port Acquiring and configuring MIB from applications such as printer or scanner drivers, or EpsonNet Config 515/Any port Forwarding LPR data RAW (Port9100) 9100/any port Forwarding RAW data IPP/IPPS 631/Any port Forwarding AirPrint data (IPP/IPPS...
Page 321: Ipsec/Ip Filtering Configuration Examples
HTTP or HTTPS server HTTPS (Local) 443/Any port HTTP (Remote) Any port/80 Communicating with Epson Connect, firmware update, and root certificate HTTPS (Remote) Any port/443 update on a HTTP or HTTPS client * To control forwarding of scan and received fax data, share a network folder, or receive fax data from PC-Fax, select Port Number as the Method of Choosing Port option and specify the port numbers for CIFS and NetBIOS.
Page 322: Configuring An Ipsec/Ip Filtering Certificate
• Pre-Shared Key: Enter a key up to 127 characters long Receiving Printing Data and Printer Settings Use this example to allow communication of printing data and printer settings from specified services. Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: •...
Page 323: Connecting The Product To An Ieee 802.1X Network
Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config. Configuring an IEEE 802.1X Network IEEE 802.1X Network Settings Configuring a Certificate for an IEEE 802.1X Network IEEE 802.1X Network Status Parent topic: Using Your Product on a Secure Network...
Page 324: Configuring A Certificate For An Ieee 802.1X Network
Setting Options/Description Connection Method Displays the current network connection method EAP Type Select one of these authentication methods for connections between the product and a RADIUS server: EAP-TLS or PEAP-TLS: You must obtain and import a CA- signed certificate PEAP/MSCHAPv2 or EAP-TTLS: You must configure a password User ID Enter an ID between 1 and 128 ASCII characters for...
Page 325: Ieee 802.1X Network Status
2. Under IEEE802.1X, select Client Certificate. 3. Click Import to add a new client certificate. 4. Click OK. Parent topic: Connecting the Product to an IEEE 802.1X Network IEEE 802.1X Network Status You can check the status of the IEEE 802.1X network settings by printing a status sheet from your product.
Page 326: Using A Digital Certificate
Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate CSR Setup Settings CSR Import Settings Deleting a CA-signed Certificate Updating a Self-signed Certificate Importing a CA Certificate Deleting a CA Certificate Parent topic:...
Page 327: Csr Setup Settings
5. Click OK. You see a completion message. 6. Select Network Security, select your network security option, and select Certificate again. 7. In the CSR section, click the Download option that matches the format specified by your certificate authority to download the CSR. Caution: Do not generate another CSR or you may not be able to import a CA-signed certificate.
Page 328: Csr Import Settings
Setting Options/Description Common Name Enter a name or static IP address from 1 to 128 characters long; for example, Reception printer or https://10.152.12.225 Organization, Organizational Unit, Locality, Enter information in each field as necessary, from State/Province 0 to 64 characters long in ASCII; separate any multiple names with commas Country Enter a two-digit country code number as specified...
Page 329: Deleting A Ca-Signed Certificate
Setting Description Server Certificate or Client Certificate Select the certificate format. For an SSL/TLS connection, the Server Certificate is displayed. For an IPsec/IP Filtering, IEEE802.1x, or S/MIME connection, the Client Certificate is displayed. Note: Depending on your product, not all connection types may be available.
Page 330: Updating A Self-Signed Certificate
2. Select one of the following network security options and corresponding certificate: • SSL/TLS and select Certificate • IPsec/IP Filtering and select Client Certificate • IEEE802.1X and select Client Certificate 3. Click Delete. You see a completion message. 4. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate...
Page 331: Deleting A Ca Certificate
4. Follow the on-screen instructions to register your product. Parent topic: Administering Your Product Using Epson Device Admin Configuration Software With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions.
Page 332 To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and follow the on-screen instructions. Parent topic: Administering Your Product...
Page 333: Solving Problems
Solving Problems Check these sections for solutions to problems you may have using your product. Viewing the Help Screen Product Status Messages Job Status Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Network Security Problems Solving Copying Problems Solving Copy Quality Problems...
Page 334: Product Status Messages
You see this screen: 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.
Page 335 If the problem persists, check for and remove any jammed paper or protective materials contact Epson support. from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: •...
Page 336 Epson support site for instructions. Recovery Mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update Firmware Update from the Epson support site. If you still need help, contact Epson for support.
Page 337: Job Status Error Codes
Parent topic: Solving Problems Related references Paper Source Settings Options Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Installing the Optional Paper Cassette Units Replacing the Paper Feed Rollers Removing and Installing the Ink Pack Connecting a Telephone or Answering Machine Related topics Wi-Fi or Wired Networking Using a Digital Certificate...
Page 338 Code Condition/solution Cannot print from the computer due to access control settings. Contact your product administrator. User authentication failed and the job has been canceled. Contact your product administrator. Confidential job data was deleted when the product was turned off. The received fax was already deleted.
Page 339 Code Condition/solution The external memory device is write-protected. Disable write protection. No folder is available for saving the scanned file. Create a folder or use a different memory device. The external memory device has been removed. Reinsert the device. An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
Page 340 An FTPS/HTTPS certificate error occurred. Check the product's date and time settings are correct. Run Epson Web Config and update the root certificate or the CA certificate. Contact your product administrator. An authentication error has occurred. Make sure the settings are correct for the folder selected in Save/Forward Settings in the Settings menu.
Page 341: Running A Product Check
Code Condition/solution There is not enough storage space available in the forwarding destination folder. Increase the storage space in the destination folder. The destination was wrong or the destination does not exist. Make sure the settings are correct for the folder selected in Save/Forward Settings in the Settings menu. Parent topic: Solving Problems Related references...
Page 342: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 343: Solving Setup Problems
1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Restore Default Settings. Note: You may need to enter the administrator password. You see a screen like this: 3. Select one of these options: •...
Page 344: Product Does Not Turn On Or Off
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 345: Cannot Read The Authentication Card
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 346: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 347: Network Software Cannot Find Product On A Network
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
Page 348 Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 349: Wireless Network Connection Is Unstable On A Mac
Related tasks Printing a Network Connection Report Restoring Default Product Settings Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
Page 350 • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again. • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
Page 351: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 352: Solving Network Security Problems
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected.
Page 353: Cannot Update A Certificate Or Create A Csr
Related topics Configuring SSL/TLS Communication Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these solutions: • Make sure that you entered a Common Name setting in Web Config. •...
Page 354: Deleted A Ca-Signed Certificate
Deleted a CA-signed Certificate If you accidentally deleted a CA-signed certificate, try these solutions: • If you retained a backup file, import the CA-signed certificate again. • If you obtained the certificate using a CSR created in Web Config, you cannot import a deleted certificate.
Page 355 Message Solution Invalid file Try the following: • Import only certificate files in X509 format sent by a trusted certificate authority. • Make sure the file size is 5KB or less and is not corrupted or fabricated. • Make sure the chain in the certificate is valid; check the certificate authority's website.
Page 356: Solving Copying Problems
Synchronizing the Date and Time with a Time Server Selecting the Date and Time Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Parent topic: Solving Problems Product Makes Noise, But Nothing Copies...
Page 357: Copies Have Incorrect Or Faint Colors
Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions: • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
Page 358: Solving Paper Problems
• If the original is folded or wrinkled, use the scanner glass. Flatten any folds or wrinkles in the original and try using another sheet or card to keep the original in contact with the scanner glass. • Clean the scanner glass and ADF. •...
Page 359: Originals Do Not Feed From The Automatic Document Feeder
• If paper jams when you print on both sides of the paper, try loading fewer sheets. • Make sure the paper size and paper type settings are correct for the paper source. • Run the paper guide cleaning utility to clean the paper path. •...
Page 360: Paper Jams Inside The Product
Related references Automatic Document Feeder (ADF) Specifications Related tasks Placing Originals in the Automatic Document Feeder Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper. Take the following precautions when removing jammed paper from the product: •...
Page 361: Nothing Prints
• Make sure there are no errors or paper jams in the product. • There may a problem with the printer's status. Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 362 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 363: Product Icon Does Not Appear In Windows Taskbar
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 364 • Close any programs you are not using when you print. • If your product is connected to a USB hub, connect it directly to your computer instead. • If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Page 365: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 366: Too Many Copies Print
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Selecting Print Layout Options - Mac Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple...
Page 367: Incorrect Margins On Printout
Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program. •...
Page 368: Incorrect Image Size Or Position
• If you are using the Windows PostScript printer software, the product cannot print binary data if it is connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol setting on the Device Settings tab in the printer properties. •...
Page 369: Slanted Printout
Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not load more than the recommended number of sheets. •...
Page 370: White Or Dark Lines In Printout
White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: •...
Page 371: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Do not load more than the recommended number of sheets. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
Page 372: Faint Printout Or Printout Has Gaps
Parent topic: Solving Print Quality Problems Related references Paper Specifications Compatible Epson Papers Paper or Media Type Settings - Printing Software Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Selecting the Paper Settings for Each Source - Control Panel...
Page 373: Grainy Printout
• When copying, increase the Density setting on the product control panel. • Align the print head. • Adjust the print quality in the product software. • Clean the paper path. • Clean the paper rollers. Parent topic: Solving Print Quality Problems Grainy Printout If your printouts are grainy, try these solutions: •...
Page 374: Solving Scanning Problems
• Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.
Page 375: Solving Scanned Image Quality Problems
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 376: Line Of Dots Appears In All Scanned Images
• Remove any lint or dirt from your original. • Clean the scanner glass. • Do not press on the original or the document cover with too much force. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning the Scanner Glass Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images, try these solutions: •...
Page 377: Scanned Image Quality Problems
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 378: Image Colors Are Patchy At The Edges
Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too much force on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
Page 379: Ripple Patterns Appear In An Image
To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting on the Advanced Settings tab.
Page 380: Cannot Send Or Receive Faxes
• If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
Page 381 • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 382: Cannot Receive Faxes With A Telephone Connected To Your Product
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Connecting a Telephone or Answering Machine Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - Mac Sending a Fax at a Specified Time...
Page 383: Fax Quality Is Poor
• If you set the product to save received faxes on a computer, turn on the selected computer. Once the faxes are saved on the computer, they are deleted from the product's memory. • If you set the product to save received faxes on a USB device, connect the selected USB device containing the save fax folder to the product.
Page 384: Sent Fax Is Received In An Incorrect Size
• Try changing the original type setting on the control panel. • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature. Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.
Page 385: Received Fax Is Not Printed
Received Fax is Not Printed If a received fax is not printed, try these solutions: • Make sure the product is free of errors. The product cannot print received faxes if an error has occurred with the product, such as a paper jam. •...
Page 386: Cannot Save Files On A Usb Device
Related tasks Disabling the External Interface Cannot Save Files on a USB Device If you cannot save files on a USB device connected to your product, try these solutions: • To save faxes on a USB device, create a folder in the Fax Output settings on the product control panel.
Page 387: Uninstall Your Product Software
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 388: Uninstalling Product Software - Mac
4. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 11/Windows 10: Select Epson Scan 2 and click Uninstall. • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software.
Page 389: Where To Get Help (U.s. And Canada)
Where to Get Help (U.S. and Canada) If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Page 390 Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: •...
Page 391 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Page 392: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 393: Mac System Requirements
• Windows Server 2012 • Windows Server 2008 R2 • Windows Server 2008 • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support...
Page 394: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 395: Printable Area Specifications
20 lb (75 g/m ) to 27 lb (100 g/m Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Single sheets Top/bottom/right/left: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.85 inches (47 mm) minimum Reduced print quality area/bottom: 1.77 inches (45 mm) minimum...
Page 396: Automatic Document Feeder (Adf) Specifications
Envelopes Left/right: 0.12 inch (3 mm) minimum Top/bottom: 0.12 inch (3 mm) minimum Reduced print quality area/left: 0.71 inch (18 mm) minimum Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications ADF type Auto-duplex scanning Paper size...
Page 397: Scanning Specifications
Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: US letter or A4 Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9600 dpi in 1 dpi increments...
Page 398 Resolution Monochrome Standard: 203 pixels per inch × 98 lines per inch (8 pixels per mm × 3.85 lines per mm) Fine: 203 pixels per inch × 196 lines per inch (8 pixels per mm × 7.7 lines per mm) Super Fine: 203 pixels per inch ×...
Page 399: Ink Pack Specifications
Ink Pack Specifications Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed.
Page 400: Dimension Specifications
Dimension Specifications Height Stored: 14.1 inches (357 mm) Stored with 1 optional paper cassette installed: 18 inches (457 mm) Stored with 2 optional paper cassettes installed: 21.9 inches (557 mm) Stored with 3 optional paper cassettes installed: 25.9 inches (657 mm) Printing: 17.7 inches (449 mm) Printing with one optional paper cassette installed: 21.6 inches (549 mm)
Page 401: Environmental Specifications
Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not supported. Parent topic: Technical Specifications External USB Device Specifications Do not use devices with the following requirements: •...
Page 402: Network Interface Specifications
USB memory device Formatted in FAT, FAT32, or exFAT Note: Epson cannot guarantee the operation of externally connected devices. You can use USB devices with your product containing files that meet these specifications. File format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras (DCF version 1.0 or 2.0* compliant)
Page 403 Security WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi Direct only supports WPA2-PSK (AES) Frequency band IEEE 802.11b/g/n: 2.4 GHz IEEE 802.11a/n/ac: 5 GHz Channels 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13 5 GHz: Wi-Fi: •...
Page 404 Security WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi Direct only supports WPA2-PSK (AES) Frequency band 2.4 GHz Channels 1/2/3/4/5/6/7/8/9/10/11/12/13 Coordination modes Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network.
Page 405: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 406: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 407 • If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. •...
Page 408: Wireless Connection Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
Page 409: Fcc Compliance Statement
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 410: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 411 Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
Page 412 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 413: Trademarks
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.
Page 414: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 415: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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