Lexmark 42KT152 User Manual page 145

Troubleshooting
Action
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Resend the print job.
Is the document printed?
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the print job.
Is the document printed?
Step 5
a
Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b
Resend the print job.
Is the document printed?
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
Yes No
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
145
customer