Rheem RPH Series User Manual page 38

3. WHAT IS COVERED BY THE RHEEM THERMAL WARRANTY FOR THE UNITS DETAILED IN THIS DOCUMENT
3.1 Rheem Thermal will repair or replace a faulty component of your unit if it fails to operate in accordance with its
specifications.
3.2 For the full warranty terms and conditions for the RPH series unit, scan the QR Code below.
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the unit or have consent of the owner to act on their behalf
b) Contact Rheem Thermal Service without undue delay after detection of the defect and, in any event, within
the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your unit:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem Thermal on 1300 132 950 and provide owner's details, address of the unit, a contact
number and date of installation of the heater or if that's unavailable, the date of manufacture, model and
serial number (from the rating label on the heater)
b) Rheem Thermal will arrange for the heater to be tested and assessed on-site.
c) If Rheem Thermal determines that you have a valid warranty claim, Rheem Thermal will repair or replace
the heater in accordance with this warranty
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
6.2
The Rheem Thermal warranty (set out above) is in addition to any rights and remedies that you may have
under the Australian Consumer Law.
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