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Operating Instructions
Troubleshooting
Operation
„
„
Symptom
No power
Cannot operate
( common to wireless remote
control, controller)
Cannot operate using the
wireless remote control
Cannot operate using the
controller
The unit turns in the opposite
direction to the one operated
54
Cause and solution
• Is the AC cable of the external DC power supply securely connected to
the AC outlet?
• If the power plug of the external DC power supply connected
properly?
• Is the LAN cable connected securely to the LAN connector for IP
control <LAN LINK/ACT>?
• Is the network cable for the PoE++ (IEEE 802.3bt compliant)
compatible power supply device and the unit connected properly?
• Power may not be supplied if the total power limit is exceeded on
power supply devices that allow connections to multiple PoE++
terminals.
→ For details, refer to the operating instructions for the PoE++ power
supply device.
• If the unit is connected to the controller, has it been connected
properly?
→ For details, refer to the operating instructions for the controller.
• When performing operations from a wireless remote control
→ Also refer to the "Cannot operate using the wireless remote control"
item.
• Is the power on?
→ If the unit's status display lamp is off or lights up orange, it means that
the unit's power is not on.
• The safe mode function may have been activated.
• Have the limiter functions been set?
• Has the unit you want to operate been selected properly?
• Have the remote control's batteries run down or have the batteries
been installed with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote
control is operated near the wireless remote control signal light-sensing
area, it means that the batteries have run down. Replace the batteries.
• Have the wireless remote control ID settings (CAMERA <1> to <4>)
been set correctly?
• Is there a fluorescent light or plasma monitor near the unit and, if so,
is the wireless remote control signal light-sensing area exposed to its
light?
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
• Has the initial account been set up?
→ If the initial account has not been set up yet, this unit can be recognized
by either AW‑RP150 or AW‑RP60, but they are not able to control it.
• It may be necessary to upgrade the version of the controller so that
the controller will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro‑av.panasonic.net/en/
• Has the stand-alone (Desktop) installation setting been selected
correctly?
• The reversal setting may have been established at the controller if the
unit is connected to the controller.
→ For details, refer to the operating instructions for the controller.
Reference pages
– – –
– – –
page 35
page 21
– – –
page 18
– – –
page 53
Operating Instructions (PDF)
→ "Safe mode"
Operating Instructions (PDF)
→ "Limiters" to "Setting/releasing the
limiters"
Operating Instructions (PDF)
→ "Selecting the units"
– – –
page 49
page 34
page 18
page 52
– – –
Operating Instructions (PDF)
→ "Camera menu items"
→ "PAN/TILT"
→ "INSTALL POSITION"
Operating Instructions (PDF)
→ "Web screen configurations"
→ "System screen [System]"
→ "Pan/Tilt settings screen [Pan/Tilt]"
→ "Install Position"
– – –
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